2017

PFD Reports
Reports: 446 Areas: 66

65% response rate (above 63% average).

Clear 211 results
Carly Gordon
All Responded
2017-0320 4 Aug 2017 Exeter & Greater Devon
Devon Local Medical Centre Devon NHS Trust Fremington Medical Centre +2 more
Concerns summary (AI summary) The long-term use of shorter-acting benzodiazepines, contrary to guidelines, and a failure to review patients on extended prescriptions risked dependence and adverse outcomes.
Noted (AI summary) The practice has sent personal letters to patients on repeat prescriptions for Benzodiazepines asking them to contact the practice for a medication review. The practice has made a commitment not to add (or continue repeat prescriptions from patients registering from other practices) Benzodiazepines to a repeat prescription if not already on repeat. The GP has referred themselves to the Deputy Medical Director for appraisal. The Royal College of General Practitioners provides context on its role, describes its training and membership offerings, and references existing guidance on benzodiazepine prescribing. It supports a joint consensus statement on action needed to tackle addiction to medicines. NHS England will ask its National Clinical Director for mental health and Head of Mental Health and LD Medicines Strategy to write to medical directors and chief pharmacists in mental health trusts in England to raise awareness of the risks associated with benzodiazepine prescribing and withdrawal. Devon LMC will remind practices about the review of patients receiving short-acting Benzodiazepines via its electronic newsletter and will make the information available on its website.
Sharon Halliwell
All Responded
2017-0319 4 Aug 2017 Manchester (West)
North West Boroughs Healthcare NHS Trust
Concerns summary (AI summary) The significant issue of "lack of connectivity" identified in evidence had not been fully addressed by the Trust.
Action Taken (AI summary) A "theme of the week" communication has been shared across the organisation regarding connectivity of electronic care systems. IAPT staff have received RiO training.
Hayley Sheehan
All Responded
2017-0324 1 Aug 2017 Surrey
Moat Surgery
Concerns summary (AI summary) The repeat prescription procedure is unsafe as it relies on manual flagging of early requests, with software unable to automatically identify them. More safeguards are needed, including software adaptation.
Action Taken (AI summary) The Moat House Surgery requested changes to the EMIS prescribing process to flag early prescription requests and developed a pop-up box alerting staff to prescriptions issued less than 30 days prior. They also implemented a 'Controlled Drug Monitoring' template and process for medication reviews.
Philip Clayton
All Responded
2017-0323 31 Jul 2017 Manchester (South)
Department for Transport
Concerns summary (AI summary) High-powered kit cars are sold without requiring specific driving courses, and their post-initial testing lacks rigor. Inexperienced drivers can operate these vehicles with a standard license, unlike the graduated system for motorcycles.
Noted (AI summary) The Department for Transport expresses condolences but states there are no current plans to limit engine capacity for young drivers. They highlight existing road safety initiatives and commissioned research on measures to improve young driver safety.
Maureen Colclough
All Responded
2017-0318 27 Jul 2017 Cheshire
Care Agency Care Quality Commission
Concerns summary (AI summary) Care home staff received inadequate training to recognise emergency situations and relied on presumptions when encountering an unresponsive patient.
Action Taken (AI summary) CQC has raised the provider's failure to notify them of the death, conducted an inspection, found all staff received basic life support training in August/September 2017 with additional training in late September/early October, and is taking substantive enforcement action requiring an action plan to improve care. Unique Care Services has notified all employees and revised performance appraisals to include recognizing emergency situations, ensured new starters receive relevant information, and mandated extra Emergency First Aid training for all employees.
Percy Jacks
All Responded
2017-0329 27 Jul 2017 South Wales Central
Care Quality Commission Care & Social Services Inspectorate Wal… Local Health Board +1 more
Concerns summary (AI summary) Communication breakdowns between hospital, GP, and care homes, including incorrect information transfer and inadequate medication review systems, led to poor DVT management.
Noted (AI summary) Healthcare Inspectorate Wales (HIW) has noted the inquest findings and will use the information to inform their ongoing review of discharge arrangements, focusing on communication and documentation between secondary and primary healthcare, and will discuss collaboration with CSSIW regarding communication between health services and care homes. Rhayader Group Practice has implemented a system to record and follow up DVT referrals, inform patients with positive DVT results and prescribe Rivaroxiban, and fast-track medical records for new patients registering from nursing/care homes; they will audit the process in 6 months. Hywel Dda Health Board has streamlined the process for managing potential DVT patients with a direct referral pathway to the Radiology Department, a pre-printed letter from on-call physicians to the GP, and a specific proforma completed on discharge for patients from care homes; they investigated and addressed an incorrectly addressed discharge summary, noting improvements in access to the Welsh Clinical Portal. CQC had no prior knowledge of the death. They contacted Pencombe Hall care home and Cantilupe Surgery in Herefordshire, reviewed information transfer procedures, and consider their current inspection methodology covers relevant elements of care, and is satisfied that no additional policy change is required.
Sheila Gaskin
All Responded
2017-0328 27 Jul 2017 South Wales Central
Care Quality Commission Welsh Government Office
Concerns summary (AI summary) Despite an identified risk of smoking in bed, carers regularly assisted the deceased to smoke, due to a lack of management oversight and a clear prohibition policy.
Noted (AI summary) CSSIW cannot impose a blanket ban on care workers assisting service users to smoke, but will issue general guidance to care providers on assessing and mitigating health and fire risks associated with smoking, and exploring alternatives. CQC acknowledges the concerns, notes the service falls under CSSIW jurisdiction, and states their current inspection process covers governance systems, supervision, and accident/incident reviews, but does not support a blanket prohibition on assisting with smoking, preferring a case-by-case risk assessment.
Kenneth Swift
All Responded
2017-0331 26 Jul 2017 York
York Teaching Hospital NHS Trust
Concerns summary (AI summary) An elderly patient at high risk of falls was not provided with an essential falls sensor due to equipment shortages and a long waiting list, despite the known risks.
Action Taken (AI summary) The Trust has implemented a process of escalation to Matron/Patient Safety Team when sensor requests cannot be achieved, agreed a new management system with the Equipment Library, introduced additional training for staff on sensor use, implemented a process for auditing sensor use, implemented a process for ensuring ongoing sensor supply and implemented a tendering process to ensure value for money, and is further promoting the use of multi-factorial interventions to reduce falls incidents and harm.
Songul Bozdag
All Responded
2017-0219 26 Jul 2017 London Inner (North)
East London NHS Trust
Concerns summary (AI summary) The care co-ordinator failed to conduct mandatory patient reviews, maintain accurate records, and update medication dosages, leading to under-medication, with no systemic safety net.
Action Taken (AI summary) The Trust has implemented an inbox-based system to communicate discharge care plans to CMHT staff, and monthly supervision for care coordinators is now working in line with Trust procedures. Regular audits are being undertaken to maintain a robust oversight on the process.
Robert Dymond
All Responded
2017-0333 25 Jul 2017 Coventry
Coventry & Warwickshire NHS Trust
Concerns summary (AI summary) Hospital DVT protocol did not align with NICE guidelines, and critical DVT history was not communicated to surgical teams, leading to a lack of awareness during subsequent assessments.
Disputed (AI summary) The Trust believes its current pathway for managing DVTs goes beyond minimum requirements and therefore they do not repeat proximal scans.
Gustavo Da Cruz, Mohit Dupar, Inthushan Sriskantharasa, Gurushanth Srithavarajah, Kenugen Saththiyanathan, Kobikanthan Saththiyanathan and Nitharsan Ravi
All Responded
2023-0105Deceased 24 Jul 2017 East Sussex
Birnberg Peirce Solicitors Department for Transport Health and Safety Executive +7 more
Concerns summary (AI summary) There is a lack of formal governance and risk management for beach safety. A national review of safety regimes and potential government powers to restrict beach access is needed.
Noted (AI summary) The RNLI recommends that landowners are responsible of implementing a range of appropriate control measures at beaches, and states that it can only establish new lifeguard units with the express permission of the relevant local authority, landowner, beach owner or operator. The council acknowledges the concerns and refers to previous reports and statements regarding beach management at Camber Sands, and states that restricting public use of beaches would be disproportionate. The Forum intends to update and expand the use of the WAID database and is seeking to identify suitable sources of funding for this development work. RoSPA states that it seeks to influence, inform, coordinate activity and advise within the existing structures for water safety, and states that significant landowners successfully manage sites with significant hazards to the public without noticeable impacts or blanket restrictions. The MCA has recently started working closely with the RNLI on coastal risk management, including a programme of visits to landowners to discuss and advise on local risks and the potential for raising public awareness through targeted safety interventions, and will conduct an independent review of its accident prevention activity.
Ben Jukes
All Responded
2017-0335 24 Jul 2017 Manchester (City)
Ministry of Defence
Concerns summary (AI summary) The army's drug-testing regime failed to detect a serviceman's regular drug use, partly because tests were not random or unannounced, allowing evasion.
Action Planned (AI summary) The need for absolute discretion during drug testing will be reiterated to units during initial notification.
Linda Baranowski
All Responded
2017-0341 22 Jul 2017 Hertfordshire
Hertfordshire Trading Standards National Food Crime Unit, Food Standard…
Concerns summary (AI summary) Widely available diet supplements and a hot slimming cream contributed to a fatal inflammatory response, raising concerns about the sale of products with unknown effects.
Action Planned (AI summary) Hertfordshire Trading Standards will liaise with national government agencies and regulators regarding food product safety, offering input into developing a national strategy if requested by the Food Standards Agency. The FSA Incidents Team investigated Mrs. Baranowski's case and the National Food Crime Unit has been actively working against the sale of dangerous food, including DNP, promoting awareness campaigns and monitoring the internet for sales.
James Harris
All Responded
2017-0334 21 Jul 2017 Birmingham and Solihull
Care First Class UK Limited Care Quality Commission
Concerns summary (AI summary) Care home staff failed to read care plans, adhere to falls protocols, and provide medical attention after a fall, compounded by poor record-keeping and an absent registered manager.
Noted (AI summary) Care First Class UK has implemented read and sign sheets for care plans, provided a falls protocol to all staff, maintained records of nightly checks, and addressed pain management procedures; management staff are also monitoring records to address any issues arising. CQC acknowledges the concerns raised regarding Cherry Lodge Care Home, details actions taken by the provider, and explains its regulatory role and monitoring of the situation, including the need for a registered manager and ongoing assessments.
Nina Maggs
All Responded
2017-0216 20 Jul 2017 Wiltshire and Swindon
Department for Transport Swindon Borough Council
Concerns summary (AI summary) The pedestrian crossing at the junction is unsafe due to a lack of signals, audible/vibrating assistance, and an insufficient all-red light phase, posing significant risk.
Action Planned (AI summary) The council will commence stakeholder consultation on 18th September 2017 regarding proposals to improve pedestrian safety at the junction. Provisional arrangements have been made to assign resources to progress with the design and potential delivery of a scheme. The Department for Transport, while noting a lack of evidence, will consider with trade associations how to encourage signage on left-hand drive vehicles to alert pedestrians to the risks.
Ozeivo Akerele
All Responded
2017-0337 19 Jul 2017 Coventry
West Midlands Police
Concerns summary (AI summary) Police failed to locate the deceased during an intensive search due to a critical oversight in searching a nearby disused graveyard, and subsequent efforts were inadequate.
Action Planned (AI summary) The case will be referred to the National Missing Persons Operational Group to consider amending guidance around how a search is co-ordinated in similar cases. This will provide clarity around the tasking of the search, what is being searched for, and the accurate recording of the search.
Edith Robinson
All Responded
2017-0452 19 Jul 2017 Manchester (North)
Department for Health
Concerns summary (AI summary) Lack of weekend consultant review, inaccurate early warning score calculation, and consistently poor record-keeping by staff compromise patient safety, risking delayed diagnosis and treatment.
Action Taken (AI summary) The Trust is working towards seven day services in all hospitals and is implementing a program focusing on daily medical reviews. They have also implemented changes to improve documentation including audits and mandatory training, and adopted a Nursing Assessment and Accreditation System.
Matthew Edwards
All Responded
2017-0451 17 Jul 2017 Manchester (South)
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) Hospital discharge processes were severely deficient, with long delays in dispatching summaries to GPs, failure to book follow-up appointments, and significant waits for critical diagnostic scans.
Action Taken (AI summary) The Trust has addressed the issue of timely discharge summaries by clearing a backlog with extra resources. Training has been implemented and processes have been revised, and discharge lounges have been relocated and refurbished.
Sabrina Walsh
All Responded
2017-0449 14 Jul 2017 East Sussex
Department of Health and Social Care Sussex Partnership NHS Trust
Concerns summary (AI summary) The absence of CCTV in corridors and communal areas at the acute care facility delayed locating vulnerable patients, risking timely intervention.
Noted (AI summary) NHS England provides context regarding the use of CCTV in mental health units, referencing relevant guidance and the Sussex Partnership NHS Foundation Trust's consultation with patients and staff. They note the Trust's agreement to install CCTV in entrance areas. The Trust is implementing the installation of CCTV in the entrance areas of all 12 of its acute inpatient/PICU wards, including Woodlands.
Edwin O’Donnell
All Responded
2017-0258 13 Jul 2017 Liverpool & Wirral
HM Prison and Probation Services
Concerns summary (AI summary) Prison health reception screening failed due to lack of access to critical mental wellbeing documents and significant delays in follow-up screening. Additionally, probation staff lacked adequate ACCT training.
Action Taken (AI summary) The Senior Officer in reception now provides a copy of the Person Escort Record (PER) to healthcare staff and reception staff have been made aware of this process. The individual concerned has been reminded of the circumstances under which it is appropriate to open an ACCT, and suicide and self-harm training is being rolled out to all staff.
Doreen Willis
All Responded
2017-0439 11 Jul 2017 Plymouth Torbay and South Devon
Care Quality Commission
Concerns summary (AI summary) Concerns relate to key learning points from a Root Cause Analysis report on care homes, urging the CQC to review its inspection practices in light of these findings.
Noted (AI summary) The trust summarises the key learning outcomes from the agency review, pertaining to medicine management policies and processes for care homes. It references NICE guidance and the Electronic Transfer of Prescriptions (EPS) systems being introduced.
Rose Workman
All Responded
2017-0435 6 Jul 2017 Gloucestershire
Gloucestershire Care Services NHS Trust
Concerns summary (AI summary) The district nursing service's measures for effectively monitoring patients' ongoing conditions are questioned as potentially insufficient.
Action Taken (AI summary) The district nursing service employs measures to ensure that patients are effectively monitored of their ongoing conditions, and the electronic clinical patient record "SystmOne" has undergone extensive re-engineering, launched in April-May 2017. Professional Leads attend handovers and support decision making.
Cameron Chadwick
All Responded
2017-0436 6 Jul 2017 Manchester (West)
Wigan Council
Concerns summary (AI summary) A pothole exceeding the minimum depth for repair was present in the carriageway, contributing to a fatal accident.
Action Taken (AI summary) Following the report, the council measured the pothole depth and repaired it, both temporarily and permanently. They assert this was done despite the pothole not meeting the threshold for intervention under their Highway Safety Inspection Policy.
Janet Muller
All Responded
2017-0441 4 Jul 2017 West Sussex
Sussex Partnership NHS Trust
Concerns summary (AI summary) Deficient nursing records, risk assessments, and care plans, coupled with inadequate staffing and persistent issues allowing Mental Health Act patients to abscond, increased patient risk.
Action Planned (AI summary) NHS England is implementing enhanced governance arrangements to monitor QVH's action plan, engaging with the Trust to promote networking with BSUH, and assessing the suitability of QVH for specialized services. The CQC will assess protocols, and a monthly CCG-regulated quality forum will oversee the action plan's implementation.
Olaseni Lewis
All Responded
2017-0205 28 Jun 2017 London (South)
Metropolitan Police South London and Maudsley NHS Trust
Concerns summary (AI summary) Police training on restraint techniques and Acute Behavioural Disturbance (ABD) was inadequate and misunderstood, leading to officers misinterpreting risks, especially regarding "prolonged restraint." Additionally, there was a critical lack of clarity and training on inter-agency roles and responsibilities between police and healthcare staff.
Action Planned (AI summary) The Metropolitan Police Service describes updated training for officers regarding restraint techniques, Acute Behavioural Disturbance (ABD), and mental health, including de-escalation techniques and communication skills. It also notes the implementation of a national MOU about when police can be asked to attend mental health settings. The South London and Maudsley NHS Trust outlined actions to address training compliance, including immediate action requests and potential service suspension if training levels fall below minimum safety standards.