2017
PFD Reports
Reports: 446
Areas: 66
65% response rate (above 63% average).
Dean Rowland
All Responded
2017-0208
27 Jun 2017
Staffordshire (South)
Peel Medical Practice
South Staffordshire and Shropshire Heal…
Concerns summary (AI summary)
Delays in accessing GP appointments for antidepressant review and premature discharge from community mental health services, despite previous serious suicide attempts, posed significant risks.
Noted
(AI summary)
The Trust states that the CMHT conducted a sufficiently detailed assessment of Mr. Rowland's needs and appropriately discharged him, providing resources for future support and contact information. Peel Medical Practice has instituted a duty doctor and telephone triage system to improve access for patients needing appointments or telephone consultations sooner than routine appointments.
Jonathan Zucker
All Responded
2017-0433
26 Jun 2017
London (North)
Department of Health and Social Care
Royal College of Psychiatrists
Concerns summary (AI summary)
A lack of a lead clinician or systemic coordination between private and NHS mental health services resulted in fragmented patient care oversight.
Noted
(AI summary)
The Royal College of Psychiatrists will discuss consultant accountability, ownership during transitions, and care involving multiple teams at its Professional Practice and Ethics Committee meeting on November 2, 2017, to determine the college's next steps. The Department of Health acknowledges the concerns raised and highlights existing guidance on care planning and continuity of care, including GMC guidance and consensus statements. It notes that the Royal College of Psychiatrists will consider the concerns and determine if more can be done.
Andrew Codling
All Responded
2017-0339
23 Jun 2017
Bedfordshire and Luton
East London NHS Trust
Concerns summary (AI summary)
A community health team's voicemail to a patient missed an opportunity to reinforce crisis support numbers, potentially contributing to a missed chance to prevent self-harm over a weekend.
Action Taken
(AI summary)
East London NHS Trust has developed and implemented a new protocol within CMHTs regarding the use of mobile phones in communication with service users, including an explanatory letter with contact information and guidance for responding to messages.
Constance Connolly
All Responded
2017-0201
22 Jun 2017
London Inner (South)
Kings College Hospital
Concerns summary (AI summary)
The report describes failures in the handover of patients needing urgent follow-up, including a doctor not following up on a scan they ordered, and a breakdown in communication between different care teams resulting in a cancelled appointment and no further action.
Action Planned
(AI summary)
The Royal College of Emergency Medicine has issued guidance to Fellows and Members regarding follow-up of test results in two documents, and is preparing a safety alert reminding them to ensure adequate follow-up arrangements for discharged patients. They are also considering further guidance through their Quality in Emergency Care Committee. King's College Hospital NHS Foundation Trust is setting up a "virtual review" of self-discharged patients to ensure any investigations or follow-ups can be appropriately actioned.
Aston Soulsby
All Responded
2017-0204
22 Jun 2017
Black Country
Sandwell Local Authority
Concerns summary (AI summary)
Pedestrians waiting in hatched road areas and vehicles passing in these zones create confusion and significant risk of road traffic incidents.
Action Planned
(AI summary)
Sandwell MBC is considering installing a formalised crossing point on Crankhall Lane and will alter the outdated carriageway markings, with work planned for completion by 31st March 2018.
Colin Sluman
All Responded
2017-0200
21 Jun 2017
Exeter and Greater Devon
NHS England
South Western Ambulance NHS Foundation …
Concerns summary (AI summary)
Emergency call handling protocols inadequately categorised severe symptoms like "dizziness" for rapid response, compounded by a lack of clinical training and insufficient supervisor oversight for call handlers.
Action Taken
(AI summary)
NHS England reports that SWAST has raised concerns with NHS Pathways about prioritizing incidents involving patients who are alone and/or have dizziness with major haemorrhage. SWAST is also increasing the clinical supervisor workforce by 10 clinicians across all Clinical Hubs. South Western Ambulance Service NHS Foundation Trust implemented a virtual telephony system and a 'hunt group' to improve call handling and clinical support accessibility. As a direct result of this incident, 'major blood loss' (without other symptoms) has been added to the Escalation Report.
Dianne Macrae
All Responded
2017-0193
16 Jun 2017
Northamptonshire
Department of Health and Social Care
Kettering General Hospital
Nursing and Midwifery Council
+3 more
Concerns
On 23"' June 2016 an Investigation was commenced into the death of Dianne Jane MACRAE. The investigation concluded by way of inquest on 17"^ and IS'" May 2017. The medical cause of death was:- 1a)...
Noted
(AI summary)
The Department of Health acknowledges the concerns and notes that the Royal College of Surgeons, the Royal College of Anaesthetists and the Nursing and Midwifery Council have replied to the report, as well as actions taken by SBNS and BASS and the Royal College of Anaesthetists. The Royal College of Surgeons shared the coroner's letter with the Society for British Neurological Surgeons (SBNS) and the British Association of Spinal Surgeons (BASS), who jointly prepared a letter to their members highlighting learning points. The SBNS and BASS recommended disclosing the risk of major vascular injury during consent, regular education on vascular injury risks, and established protocols for urgent vascular imaging and acute vascular services. The NMC is undertaking a wholesale review of their education standards, including pre-registration standards, which will include specific standards relating to patient assessment and management of patient deterioration. They are undertaking a public consultation on the draft standards. Woodland Hospital has reflected on the case at Clinical Governance Committee, discussed it at theatre team meetings, and will include it at a reflective learning session. A bed side Haemocue machine has been installed in recovery, and emergency skills drills have been undertaken in recovery.
Katherine Derbyshire
All Responded
2017-0199
16 Jun 2017
Manchester (West)
Salford Royal Hospital
Royal Albert Edward Infirmary
Concerns summary (AI summary)
Inadequate communication between hospitals, delayed transfer for critical dialysis, and a lack of a clear plan for patient deterioration led to missed opportunities for timely life-saving treatment.
Action Planned
(AI summary)
A working group will create a pathway for safe patient transfers to Salford Royal, and SRFT renal consultants will provide weekly in-reach sessions. An on-call electronic service will be introduced for timely referrals. Salford Royal NHS Foundation Trust is implementing a new electronic referral system for renal patients by September 2017 and will work collaboratively with WWL to address the gap in providing a timely service.
Lily Townsend
All Responded
2017-0191
15 Jun 2017
Black Country
Sandwell and West Birmingham Hospitals …
Concerns summary (AI summary)
Failures in preoperative assessment, including incomplete medical history and inadequate use of care bundles, led to a high-risk patient undergoing surgery without proper risk discussion or informed consent.
Action Taken
(AI summary)
Recording 'do not resuscitate' orders on a specific computer system, with disciplinary action for deviation, became a requirement on August 1st. A safety summit was held, and a presentation was created to track service changes monthly.
Kevin Mann
All Responded
2017-0190
15 Jun 2017
London(East)
Barking, Havering and Redbridge Univers…
Concerns summary (AI summary)
A medical procedure was inappropriately performed despite clear radiological contraindications and continued after complications, compounded by the radiologist's failure to check prior imaging and an inadequate, unreviewed procedural policy.
Action Taken
(AI summary)
The Radiology Department audited Visipaque Swallows from May 2016-June 2017 and will conduct a further audit after the revised protocol is in use. The updated protocol recognizes the need for specific informed consent to be obtained from the patient.
Maurice Macdonnell
All Responded
2017-0188
14 Jun 2017
London Inner (South)
Medicines and Healthcare products Regul…
Concerns summary (AI summary)
A potential conflict of interest arose when a doctor, also a research investigator, administered a second drug dose despite adverse effects, raising concerns about patient safety safeguards in clinical trials.
Noted
(AI summary)
The MHRA reviewed the SUSAR report and determined that the symptoms were in line with the known safety profile for nivolumab, and no further action is required for participants in nivolumab clinical trials. They also stated that conflict of interest lies outside the remit of MHRA for clinical trials.
Ellie Chappell
All Responded
2017-0198
14 Jun 2017
South Yorkshire (East)
Doncaster County Council
Concerns summary (AI summary)
The absence of warning signs on a road stretch with a high incidence of accidents due to slippery conditions poses an ongoing risk to drivers.
Action Planned
(AI summary)
Warning signs will be installed to warn of potential slippery road conditions by the end of September 2017.
Craig Hamilton
All Responded
2017-0197
13 Jun 2017
South Yorkshire (East)
Manor Field Surgery
Concerns summary (AI summary)
A lack of clear procedures to manage patients routinely obtaining or exceeding prescribed medication dosages, or to discuss alternative pain management, poses significant risks.
Action Taken
(AI summary)
The practice identified patients prescribed tramadol and other medicines with the potential for self-harm and changed all electronic prescriptions to paper format for review. They have changed their policy for repeat prescribing of all medication and created an amended 'Repeat Prescribing Policy and Procedure' and 'Acute Prescribing Protocol'.
Russell Sherwood
All Responded
2017-0192
13 Jun 2017
South Wales Central
South Wales Fire and Rescue Service
Concerns summary (AI summary)
The Fire Service departed a dangerous flood scene without closing the road or leaving warning signs, as their protocols and equipment do not permit road closures, relying solely on other authorities.
Action Planned
(AI summary)
The recommendations are being considered as part of its overarching response to the Fire Rescue Services (Emergencies)(Wales)(Amendment) Order 2017, with the outcome of the review reported by the Service's Senior Management Team by 31 October 2017.
Dennis Teesdale
All Responded
2017-0202
7 Jun 2017
West Sussex
Care Quality Commission
Department of Health, NHS England
Queen Victoria NHS Trust
Concerns summary (AI summary)
The hospital lacked specialist facilities and clinicians for complex procedures like PEG insertion. Written guidance was not followed, and no risk assessment was conducted for the procedure or alternative feeding methods.
Noted
(AI summary)
The Department of Health acknowledges the concerns and outlines the actions taken by other bodies (NHS England, NHS Improvement, CQC) but does not commit to any specific actions by the Department itself, beyond requiring trusts to publish data on avoidable deaths. The hospital acknowledges the concerns and outlines several actions, including reviewing the previous non-compliance with internal guidelines, but no specific actions are identified as already completed. The CQC response notes that the trust has already included items on its action plan to improve multidisciplinary communication and documentation and will monitor progress. The trust has also put forward a business case for a CT scanner on site, which the CQC will monitor.
Joyce Rumming
All Responded
2017-0182
6 Jun 2017
Wiltshire and Swindon
Great Western Hospitals NHS Trust
Concerns summary (AI summary)
Poor communication between software packages meant an allergic marker for Amoxicillin was missed, leading to the patient being administered a drug they were allergic to.
Action Planned
(AI summary)
The trust is working to improve the handover process with ambulance services, including plans for a new clinical note system including patient allergies. They are also exploring the IT infrastructure to improve information sharing and migrating the Emergency Department to the same server as the rest of the Trust.
George Cheese
All Responded
2017-0179
6 Jun 2017
Berkshire
Woodley Centre Surgery
Concerns summary (AI summary)
A patient with known suicidal thoughts was prescribed a large quantity of antidepressant medication. There was no system or "flag" in their notes to limit repeat prescriptions in such circumstances.
Action Taken
(AI summary)
The surgery introduced a policy requiring GPs only to issue repeat prescriptions and conduct depression reviews. They will also discuss the role of clinicians at a clinical meeting and arranged for a consultant psychiatrist to talk about management of mental health disorders.
David Hamilton
All Responded
2017-0180
5 Jun 2017
Manchester (South)
Grosvenor Medical Centre Stalybridge
Pennine Care NHS Trust
Concerns summary (AI summary)
Healthy Minds lacked documentation for therapy selection, clarity on referral triggers, and a formal escalation process for concerns. Limited information sharing between health professionals meant an incomplete patient picture.
Action Planned
(AI summary)
Healthy Minds service provides treatment options and offers advice. A log is kept on the system and patients can be "stepped up" during therapy. GPs can request consideration for assessment by a psychiatrist. The practice escalated concerns about mental health support to the Clinical Commissioning Group. They escalated the matter to the Mental Health Clinical Lead and Head of Mental Health regarding the referral pathway to psychiatrists and the lack of sleep clinics.
Derrick Brocklehurst
All Responded
2017-0181
5 Jun 2017
Manchester (South)
Tameside General Hospital
Tameside Metropolitan Borough Council
Concerns summary (AI summary)
A lack of documentation for carer visits and no system for recovering care notes meant care provision issues could not be established. The GP also did not receive a hospital discharge summary.
Action Planned
(AI summary)
The council will confirm in writing to all providers their obligations regarding Care Record Books, and the Homecare Commissioning Team will run a weekly report to track recovery of these books. The matter will be discussed at contract performance meetings if providers cannot recover records. The Trust has taken action to improve the timely completion of discharge summaries, including bringing in extra resources to clear a backlog. A new process and supporting documentation has been produced and disseminated to staff within the District Nursing Service, with compliance being monitored by team leaders.
Michael Halfpenny
All Responded
2017-0174
1 Jun 2017
Leicester City and Leicestershire South
East Leicestershire and Rutland Clinica…
The Glenfield Surgery
University Hospitals of Leicester NHS T…
Concerns summary (AI summary)
A GP referral for vascular screening was sent to the wrong department and refused, with no follow-up. Both GP practice and hospital screening teams lacked awareness and proper systems for managing screening referrals.
Noted
(AI summary)
The surgery will raise the case as a discussion point in a practice meeting, make all doctors aware of self-referrals, and produce posters to put up in the waiting room to encourage patients with a family history of AA to self-refer for screening, also mentioning this fact in their PPG newsletter. The Trust has reviewed the process for rejecting imaging referrals and is strengthening the relevant guideline to include a clear statement of why the rejection was made. A new system has been implemented for redirecting imaging referrals sent to the incorrect team, and communication has been sent to GPs informing them how to refer into the Screening Programme. The CCG has enclosed the signed final report regarding the Serious Incident investigation into this case and confirmed that they have contacted the family to share the report.
Sarah Poole
All Responded
2017-0176
30 May 2017
Black Country
Royal Wolverhampton NHS Trust
Concerns summary (AI summary)
There were failures to record the reviewing doctor for an ECG and to account for previous abnormal ECG results during patient handover from paramedics.
Action Taken
(AI summary)
The Emergency Department has instigated a policy that all ECGs must be reviewed and signed off by a Senior Decision Maker. An algorithm for how to manage an abnormal ECG has been developed and will be in place for the next Junior Induction in August 2017. A way of summarizing ambulance handover information into 1-2 sheets has been introduced.
Kenneth Evans
All Responded
2017-0175
30 May 2017
Black Country
Dudley Group of Hospitals NHS Trust
Concerns summary (AI summary)
Thromboprophylaxis was not arranged, and an effective risk assessment for developing blood clots was not undertaken for the patient.
Action Taken
(AI summary)
Following the incident, it has been made clear to all staff that the Evergreen area is part of the Trust's services and subject to the VTE assessment policy. Awareness and the need for VTE assessments has been discussed with medical teams and will be raised again at the next mandatory Medicine Audit meeting. The Evergreen area is being reconfigured to re-designate the beds as acute.
Kevin Morgan
All Responded
2017-0165
22 May 2017
Milton Keynes
Milton Keynes Council
Concerns summary (AI summary)
There was no effective follow up by social services and the housing team, a safeguarding alert was not properly addressed, and a meeting of senior professionals was not called to consider the case; there was no Serious Incident Review after the death.
Action Planned
(AI summary)
The Milton Keynes Safeguarding Board will not conduct a Safeguarding Adult Review but will undertake a learning review to identify practice improvements related to concerns raised in the Regulation 28 report. The review will include analysis of case reports, consideration of areas for concern, and a Signs of Safety approach.
Alice Gibson-Watt
All Responded
2017-0163
18 May 2017
London (West)
NHS England
Concerns summary (AI summary)
A recurring failure to identify and appropriately escalate acutely physically unwell patients in mental health settings, compounded by insufficient vital sign monitoring and inconsistent use of early warning systems.
Action Taken
(AI summary)
NHS England outlines existing initiatives to improve perinatal mental health and the care of acutely unwell patients in mental health settings. This includes expanding access to specialist perinatal mental health care, rolling out the Recognising and Managing Patients Psychiatric Settings (RAMMPS) course, and supporting the Physical Health SMI CQUIN.
Stephen Leven
All Responded
2017-0158
15 May 2017
London (North)
Department of Health and Social Care
Concerns summary (AI summary)
The lack of access for secondary care to crucial GP patient information, specifically a haemophilia diagnosis, poses a significant risk of future preventable deaths.
Action Planned
(AI summary)
The response outlines the Summary Care Record (SCR) system and NHS England's plans to mandate SCR access for 111, 999 services, and hospital acute admission areas by March 2016, including end-of-life and advanced care plans. It also mentions the development of an enhanced summary care record with greater access to patient care plans, special patient notes, and mental health crisis notes.