2019

PFD Reports
Reports: 527 Areas: 66

70% response rate (above 63% average).

527 results
Sandra Scott
Historic (No Identified Response)
2019-0374 6 Nov 2019 South Yorkshire (West)
NHS Digital Royal Hallamshire Hospital Sheffield Clinical Commissioning Group +1 more
Concerns summary (AI summary) A GP system flaw prevented a patient from receiving prescribed medication, and hospital staff failed to act on critical test results for a discharged patient, both contributing to preventable death.
Stuart Clarke
Partially Responded
2019-0366 6 Nov 2019 Manchester City
British Cardiovascular Intervention Soc… Department of Health and Social Care National Institute for Health and Care … +2 more
Concerns summary (AI summary) The lack of national guidelines for timely referral of patients with valve disease between primary, secondary, and tertiary care leads to significant patient deterioration before intervention.
Noted (AI summary) The Greater Manchester Cardiac Network will review how they can support and extend work at MFT to improve the heart care pathway for quicker diagnosis and treatment of patients requiring TAVI. The Department of Health and Social Care acknowledges the concerns and notes that NICE is developing a clinical guideline on heart valve disease in adults, while the Manchester University NHS Foundation Trust and the Greater Manchester Cardiac Network are working on improving diagnosis and treatment processes. NICE references existing guidelines on chronic heart failure and notes the development of a clinical guideline on heart valve disease presenting in adults, which will consider referral indications, and the concerns raised have been highlighted to the guideline developers. BCIS will contact its members to review local referral pathways for TAVI procedures to expedite treatment and prevent delays, and supports moves to ensure adequate capacity for TAVI candidates.
Neville McNair
Partially Responded
2019-0380 5 Nov 2019 East Sussex
HM Prison and Probation Service NHS England NHS Improvement
Concerns summary (AI summary) Prison staff lacked training in recognising and responding to opiate overdose, including Naloxone administration. Naloxone was not readily available in all risk areas, and no clear local protocol existed for its use.
Action Planned (AI summary) The Forward Trust provides substance misuse services at HMP Lewes and has a protocol for opioid overdose, with staff trained in naloxone administration. NHS England has developed a quality assurance framework to ensure quality standards are met in secure estate establishments and discussed concerns at the HMP Lewes Quality Board. HMPPS is preparing a pilot project to train prison staff in a number of prisons in the north of England to administer naloxone, and is considering the use of alternatives to intramuscular naloxone, such as nyxoid.
Christopher Byron
Historic (No Identified Response)
2019-0364 5 Nov 2019 Manchester (North)
Northern Care Alliance Oldham Clinical Commissioning Group Royal College of Nursing +1 more
Concerns summary (AI summary) Lack of documented referral policies between nursing teams and staff shortages hindered continuity of care. Hospital guidelines for anaemia management and iron infusion observation were not followed, compounded by unrecorded pharmacist-clinician discussions.
Russell Bowry
Historic (No Identified Response)
2019-0373 3 Nov 2019 Bedfordshire and Luton
The National Rigging Advisory Council (… PLASA Unusual Rigging Ltd
Concerns summary (AI summary) Employers in the rigging industry delegate critical work-at-height safety to individual riggers without ensuring proper planning, supervision, or adequate safety features. This leads to routine unsafe practices, with riggers having minimal influence over their own fall protection.
Joshua Hoole
All Responded
2019-0458 1 Nov 2019 Birmingham and Solihull
MOD
Concerns summary (AI summary) A persistent failure to learn from previous heat-related deaths is evident, with commanders lacking awareness and training on critical heat illness guidance (JSP539), which itself is complex and lacks clear protocols for individual risk and new fitness tests.
Action Taken (AI summary) The Ministry of Defence has taken corrective action following concerns raised regarding the death of Corporal Joshua Hoole, including improved awareness of Joint Service Publication 539, updating the User Guide video for WBGT monitors, and providing refresher training for staff delivering Physical Training, whilst robust plans are in place to deliver remaining requirements.
Hajra Sidat
All Responded
2019-0370 1 Nov 2019 Cheshire
Cheshire East Council Cheshire East Highways Department
Concerns summary (AI summary) The A34 bypass (Melrose Way Bend) is dangerous due to the lack of a continuous white line, allowing unsafe overtaking on a dark stretch of road.
Action Planned (AI summary) Cheshire East Highways has accepted the recommendation to replace the existing hazard centreline marking with a hatched hazard centreline on A34 Melrose Way, with works programmed to be carried out in March. • A road safety assessment report was prepared for A34 Melrose Way. • The existing centre line marking was replaced with a hatched hazard centreline and red surfacing in March 2020 to discourage overtaking. • These measures comply with national regulations and guidance.
Salma Sidat
All Responded
2019-0370-wp26883 1 Nov 2019 Cheshire
Cheshire East Council Cheshire East Highways Department
Concerns summary (AI summary) The A34 bypass (Melrose Way Bend) is dangerous due to the lack of a continuous white line, allowing unsafe overtaking on a dark stretch of road.
Action Planned (AI summary) Cheshire East Highways has accepted the recommendation to replace the existing hazard centreline marking with a hatched hazard centreline on A34 Melrose Way, with works programmed to be carried out in March. Following a road safety assessment, Cheshire East Highways replaced the centre line marking on A34 Melrose Way with a hatched hazard centreline and red surfacing in March 2020, aiming to discourage overtaking.
Liyakat Sidat
All Responded
2019-0370-wp26882 1 Nov 2019 Cheshire
Cheshire East Council Cheshire East Highways Department
Concerns summary (AI summary) The A34 bypass at Melrose Way Bend is dangerous due to the absence of a continuous white line, allowing unsafe overtaking in dark conditions and posing a risk to lives.
Action Planned (AI summary) • A road safety assessment report for the A34 Melrose Way was reviewed. • The council accepted the report's recommendation to replace the existing hazard centreline marking with a hatched hazard centreline to narrow the carriageway visually. • The works were programmed to be carried out in March. • A road safety assessment report for A34 Melrose Way was prepared. • The existing centre line marking was replaced with a hatched hazard centreline and red surfacing. • These works were completed in March 2020.
London Bridge & Borough Market Terror Attack
All Responded
2019-0332 1 Nov 2019 London Inner (South)
Department for Transport Metropolitan Police Service British Vehicle Rental and Leasing Asso… +6 more
Concerns summary (AI summary) The coroner identified matters of concern which are being reported to the addressees, after taking into account submissions from the bereaved.
Noted (AI summary) The City of London Police (CoLP) are working with partner agencies to test interoperability of communications and enhance training scenarios, including a 7 day live trial in February 2020 to station staff in the MPS control room, with a review in Autumn 2020, and are engaging with the MPS in ICCS and CAD upgrade projects, planning an interim solution until upgrades are complete. The BVRLA has worked with the DfT and law enforcement to prevent the use of rental vehicles in terrorist attacks, providing training, guidance and engagement opportunities to members, and has included additional criteria within member audits from Jan 2020 to monitor awareness, training and compliance against the Rental Vehicle Security Scheme. The LAS is planning a live trial for seven days in February 2020, with LAS and LFB staff based in the MPS control room, and will analyze the outcome and consider a recommendation for approval by Autumn 2020; it is also working with its emergency service partners and increased visibility of the HART and TRU teams. The Home Office acknowledges the coroner's concerns and provides context, stating that the issues raised are technical and will be considered by the police in collaboration with the Emergency Services Network programme. It also mentions ongoing work led by the National Police Chiefs' Council. The MPS is trialing a "London Emergency Services Contact Centre" with representatives from the LFB and LAS deployed within the Specialist Operations Room, with a table top exercise followed by a real-life 7-day trial planned for early 2020.
Robert Ginn
Partially Responded
2019-0372 30 Oct 2019 London Inner (North)
Care UK HMP Pentonville
Concerns summary (AI summary) Inadequate resuscitation efforts by prison nurses included failure to continuously check breathing for 11 minutes and insufficient oxygenation, alongside conflicting assessments of the patient's body temperature.
Noted (AI summary) Care UK expresses condolences and addresses the coroner's concerns regarding first aid quality at HMP Pentonville. They discuss training, national changes to resuscitation procedures, and staff safety, but ultimately do not support bodycams for nurses due to concerns about patient trust and rapport.
Philip Hayes
Historic (No Identified Response)
2019-0363 30 Oct 2019 Newcastle upon Tyne
North East Ambulance Service
Concerns summary (AI summary) Significant ambulance dispatch delays and a failure to reassess a deteriorating patient resulted from inconsistent triage by untrained health advisors who inadequately considered reported symptoms of a medical emergency.
David Kirsch
All Responded
2019-0362 30 Oct 2019 Worcestershire
HMP Long Lartin
Concerns summary (AI summary) A lack of consistent case management for the ACCT process resulted in fragmented oversight, inadequate care planning, and critical information about the deceased's deteriorating mental state and specific concerns not being recorded.
Action Taken (AI summary) HMPPS has revised training for ACCT case managers, emphasising consistency, Caremap completion, and information sharing, with guidance sent to existing case managers at Long Lartin and training for all Band 4 and 5 staff by June 2020. They have also reviewed the ACCT process and devised a new version of the form and associated guidance, piloted in ten establishments in 2019.
Annie Lloyd
Partially Responded
2019-0493 30 Oct 2019 Black Country
Brace Street Health Centre Care Quality Commission
Concerns summary (AI summary) Inadequate processes for checking warfarin dosage resulted in GPs prescribing medication based on copied records and relying on family input, without direct verification of the correct dosage.
Action Taken (AI summary) Brace Street Health Centre has implemented several changes, including informing Warfarin patients to bring their yellow books to appointments, scanning the books, coding the INR, and implementing a written Warfarin prescribing procedure. They have also undertaken safe prescribing audits and death review audits.
Charlotte Grace
All Responded
2019-0402 29 Oct 2019 Cumbria
Cumbria, Northumberland, Tyne and Wear …
Concerns summary (AI summary) The deceased was discharged without input from those to whose care she was being entrusted, and agencies/families were not routinely involved in the discharge process.
Action Taken (AI summary) Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has implemented several actions: the policy for discharge planning has been updated; staff have been reminded of the importance of involving families; a 48-hour follow-up is in place; weekly interface meetings occur; a safer discharge audit is used and reviewed weekly; and the audit was amended to monitor family/carer attendance.
Thomas Smyth
All Responded
2019-0505 28 Oct 2019 Milton Keynes
Milton Keynes Hospital
Concerns summary (AI summary) Medical staff struggled to access vital patient information from electronic notes, highlighting potential issues with the system's effectiveness, staff training, and the methods for recording and retrieving critical data.
Action Planned (AI summary) Milton Keynes University Hospital NHS Foundation Trust is undertaking several actions including a full systems review, additional eCARE training for staff, and updates to the hospital's induction process. The trust also aims to improve communication between clinical teams, improve documentation and handover procedures, and investigate implementing automated alerts to lead clinicians.
Julius Little
All Responded
2019-0371 28 Oct 2019 London Inner (North)
Universities and Colleges Admissions Se… University of the Arts London
Concerns summary (AI summary) The university fails to effectively utilize mental health disclosures, relying on email invitations for support that many students do not respond to, and withholding vital information from tutors due to data protection.
Action Planned (AI summary) UCAS is reviewing the questions asked on the application form regarding disability, learning differences, illness, or mental health conditions to improve information flow between students and course providers. They have drafted changes and are collating feedback, aiming to implement an improved version. University of the Arts London has improved processes for engaging disabled students, including those with long-term mental health conditions, with support services. They have initiated pre- and post-enrolment email campaigns and Disability Advisers are actively following up with students who have not engaged with support services, reducing non-engagement from 33% to 4%.
Jean Waghorn
Historic (No Identified Response)
2019-0361 25 Oct 2019 Brighton and Hove
Brighton and Sussex University Hospital…
Concerns summary (AI summary) There were unnecessary and inappropriate transfers between hospitals, and the Brighton and Sussex University Hospital NHS Trust policy for transfer was effectively ignored, despite previous regulation 28 reports concerning the Transfer Policy.
Julie Morrey
All Responded
2019-0353 24 Oct 2019 Stoke-on-Trent & North Staffordshire
University Hospital of North Midalnds
Concerns summary (AI summary) A severe communication breakdown between hospital departments resulted in a patient being without fluids for over 24 hours, alongside a lack of proactive nursing management and senior clinician review.
Action Taken (AI summary) University Hospitals of North Midlands NHS Trust has implemented actions including increasing the frequency of safety huddles, assuring that senior matrons are aware of patients requiring speciality input, staffing senior nurses in ED, and realigning the workforce to ensure all patients are assigned a registered nurse.
Douglas Oak
All Responded
2019-0352 24 Oct 2019 Dorset
Association of Ambulance Chief Executiv… St John Ambulance College of Policing +4 more
Concerns summary (AI summary) There is a critical lack of national guidance for Ambulance Services on using chemical sedation for patients with Acute Behavioural Disturbance, despite its effectiveness for safe treatment and transport.
Noted (AI summary) The College of Policing and NPCC are working with forces and medical service partners to address concerns related to Acute Behavioural Disturbance, including raising awareness and consistency in recognition and response. The Chair of the NPCC will write to all Chief Constables to bring the content of the PFD to their attention. The Department of Health and Social Care acknowledges the report but states that a response will be delayed due to an upcoming General Election. They will contact the office to agree on a new deadline once a new administration is in place. Joint guidance between ambulance services and police forces is in development, overseen by a joint committee. AACE will share operational considerations with the National Directors of Operations Group (NDOG) for ambulance services, and will discuss the report at future meetings. St John Ambulance is providing additional Continuous Professional Development training around Acute Behavioural Disturbance. They have also raised the topic for inclusion in the latest version of the First Aid Manual.
Catherine Gardiner, Jason Aleixo, Lorraine Maclellan
All Responded
2019-0350 24 Oct 2019 Berkshire
Ford UK Highways England
Concerns summary (AI summary) Ford's vehicle design should include fault code provision for engine shutdowns caused by the DMF protection system, and the manufacturer has yet to conduct a forensic examination to identify relevant faults.
Noted (AI summary) Highways England acknowledges receipt of the report and briefly summarises their procedures for temporary road closures, stating that closures are kept to the shortest time possible and safety is prioritised. Ford acknowledges the report and emphasises their commitment to customer safety and quality control, highlighting their monitoring and improvement processes, but doesn't commit to any specific action as a result of this case. Highways England clarifies the oversight role of the Department for Transport (DfT) and Office of Road and Rail (ORR), and explains its statutory powers regarding traffic regulation orders under the Road Traffic Regulation Act 1984. It notes the absence of incentives or penalties related to hard shoulder closures.
KennethDaly
Partially Responded
2019-0348 23 Oct 2019 London Inner (North)
Bart’s Health NHS Trust Rochdale Borough Housing Limited
Concerns summary (AI summary) Unclear advice from consultants regarding co-prescribing multiple opioids and a lack of tailored written guidance for patients on the risks of combined opioid use were identified.
1 response from Rochdale Boroughwide Housing Limited
Lauren Finch
All Responded
2019-0506 22 Oct 2019 Manchester West
North West Boroughs Healthcare NHS Foun…
Concerns summary (AI summary) Nursing staff conducted predictable patient observations against policy, which was misunderstood by managers, and made delayed clinical record entries, failing to provide timely, vital information for subsequent shifts.
Action Taken (AI summary) North West Boroughs Healthcare NHS Foundation Trust has developed a training package to support face-to-face refresher training for all Nursing staff and Health Care Assistants regarding therapeutic observations. The operational manager will also conduct monthly audits of the electronic clinical record to identify patterns of delayed record keeping.
Paul Mclean
All Responded
2019-0347 22 Oct 2019 South Wales Central
Welsh Ambulance Service NHS Trust
Concerns summary (AI summary) Ambulance call scripting for seizures is inadequate, failing to ascertain fit duration for correct callback advice and lacking clear protocols for urgent upgrades when airways are compromised. There's also no pathway for updating prison staff or facilitating dialogue with hospital EDs on call categorisation.
Action Taken (AI summary) The Welsh Ambulance Service NHS Trust has expanded its Healthcare Professional (HCP) triage team, enabling them to filter HCP calls and escalate urgent clinical discussions. They use the Medical Priority Dispatch System (MPDS) for call categorization and prioritization.
Harold Uzomechina
Historic (No Identified Response)
2019-0351 21 Oct 2019 London (West)
HMP Wormwood Scrubs
Concerns summary (AI summary) Detainees on the substance misuse unit received differential and inadequate care at night, lacking dedicated prison officers and equivalent attention compared to those on formal ACCTs.