2019
PFD Reports
Reports: 527
Areas: 66
70% response rate (above 63% average).
Aram Mustafa
All Responded
2019-0508
19 Jun 2019
Birmingham and Solihull
G4S
Home Office
Urban Housing Services
Concerns summary (AI summary)
Critical details regarding urgent medical needs and safeguarding concerns were not sufficiently shared between immigration and accommodation providers. Furthermore, safeguarding matters were not logged when individuals were subject to deportation.
Action Planned
(AI summary)
G4S now alerts its subcontractor UHS immediately of safeguarding concerns raised in Service Commission Forms from UKVI so that such cases can be raised with the Senior Safeguarding working group. Significant improvements have been made in relation to such cases, in particular, with the information conveyed by UKVI to G4S/UHS. Urban Housing Services has reviewed procedures and interactions with other agencies, including flagging incomplete safeguarding information with UKVI and G4S, directly notifying hospital visits to Attwood Green Medical Centre, updating out-of-hours guidance, and recording additional information in staff handover books. The Home Office is reviewing processes to ensure sufficient information is provided on Service Commission Forms, balancing this with data protection requirements. The Home Office will also share learning from this incident widely.
Sophie Lyons
All Responded
2019-0206
19 Jun 2019
Manchester (South)
Greater Manchester Combined Authority
Home Office
Concerns summary (AI summary)
Dangerous car cruising on public roads in Trafford Park presents an unaddressed public safety risk. Ineffective multi-agency efforts and a lack of a region-wide approach mean the problem is merely displaced rather than resolved.
Noted
(AI summary)
Greater Manchester Combined Authority outlines its functions and relationship to policing, noting that the Chief Constable has operational independence. It acknowledges the need for a coordinated approach to car cruising across Greater Manchester and notes that developments are in train. The Home Office highlights the establishment of a national practitioners group for car cruising leads and states the National Police Chiefs' Council have also agreed to discuss car cruising at the next Roads Policing Intelligence Forum. The Home Office will continue to work closely with the police to improve the response to illegal activity at these events.
James Francis
All Responded
2019-0202
19 Jun 2019
West Sussex
National Institute for Health and Care …
Shaw Healthcare
Concerns summary (AI summary)
Critical patient information, including a recent fall and observation requirements, was not effectively communicated during shift handovers. There were also significant delays in seeking medical attention for deteriorating health and insufficient information provided to paramedics.
Action Planned
(AI summary)
NICE is undertaking a surveillance review of its head injury guideline (CG176) and the review is likely to conclude that an update is required to clarify that the guideline applies to indirect head injury. Shaw Healthcare has revised shift handover meetings, monitoring and management checks, GP/111 call procedures, information given to paramedics, and staff training, and has created a Falls Management Policy. They have increased training and awareness, and expect 90% of staff to have completed mandatory training at any one time.
Alfred Sykes
All Responded
2019-0201
18 Jun 2019
Manchester (South)
Greater Manchester Police
Concerns summary (AI summary)
The report identified unspecified matters of concern indicating a risk of future deaths.
Action Taken
(AI summary)
GMP will review all high-risk missing person searches daily with another officer and appraise the Force Search Coordinator. Annual PoISA/Search Manager CPD will include refresher training using incidents that have occurred within the force or nationally.
Oliver Hall
All Responded
2019-0198
17 Jun 2019
Suffolk
Association of Ambulance
East of England Ambulance Service
N.I.C.E
Concerns summary (AI summary)
Critical information about septicaemia risk from NHS 111 was not transferred to ambulance crews and GPs, hindering clinical decision-making. Additionally, ambulance delay notifications for urgent cases are inadequate, risking rapid patient deterioration.
Action Planned
(AI summary)
AACE has asked JRCALC to consider whether there is sufficient evidence to change their current guidance for ambulance staff regarding pulse rate ranges for children with suspected sepsis. NICE reviewed and amended the CKS Meningitis topic to ensure consistency with NICE guideline NG51 (sepsis recognition, diagnosis and early management). EEAST is drafting an instruction for dispatch staff outlining pertinent information from 111 calls that needs to be passed to attending resources, and consulting with other ambulance trusts on best practices for information recording and transmission.
Nguyen Quyen
All Responded
2019-0194
12 Jun 2019
Sunderland
National Probation Service
The Chief Constable of Northumbria Poli…
Concerns summary (AI summary)
A dysfunctional public protection system for offenders on life licence relied excessively on self-reporting and suffered from poor information sharing between police and probation, with inadequate monitoring and challenges to deceit.
Action Planned
(AI summary)
HMPPS is undertaking a robust recruitment drive and training programme to increase the number of qualified probation officers, with the expectation that current vacancies in the NPS will be filled by the end of 2021. Northumbria Police has sent force-wide bulletins to officers and staff informing them of the process for sharing information/intelligence with NPS when encountering a Category 2 Level 2 or 3 offender.
Beverley Shaw
All Responded
2019-0191
10 Jun 2019
Manchester (North)
Hopwood House Medical Practice
NHS Oldham Clinical Commissioning Group
Turning Point
Concerns summary (AI summary)
Critical communication failures between Turning Point and the GP regarding butane gas misuse and medication reviews occurred. Incomplete medical record transfers between substance misuse services also posed risks.
Action Planned
(AI summary)
Oldham CCG is co-ordinating a learning event with Hopwood House Medical Centre and the Oldham Turning Point team to facilitate reflection and agree on actions to improve working relationships. Turning Point conducted a review of GP communication across its substance misuse services and has implemented improvements including changes to prescriber templates, communication frequency, record keeping, and audit processes. These changes have been made across all community substance misuse services. Hopwood House Medical Practice has implemented a DNA policy to discuss patients who do not attend appointments and is considering referring such patients to a Focus Care worker. The practice will also highlight methadone use on patient medication lists.
Richard Hallett
All Responded
2019-0189
6 Jun 2019
Dorset
Duchy of Cornwall
Concerns summary (AI summary)
A lack of road markings at junctions and permitted parking obstructing sightlines created dangerous driving conditions, leading to confusion about right of way and reduced visibility.
Action Planned
(AI summary)
The Duchy of Cornwall will install two additional parking bollards on each approach to the junction on Lower Blakemere Road, to deter parking in the immediate vicinity. They have submitted the proposals to Dorset Council Highways Department for approval with a longstop of 31 October 2019.
Matthew Jones
All Responded
2019-0187
3 Jun 2019
Bedfordshire & Luton
Department of Health and Social Care
Concerns summary (AI summary)
A lack of appropriate training for mental health clinicians resulted in poor understanding of non-compliance risks with treatment orders and inadequate multi-agency coordination. Housing was also overlooked in discharge planning.
Noted
(AI summary)
The Department of Health and Social Care acknowledges the concerns around coordinated, multi-agency working for patients on Community Treatment Orders, and refers to existing NICE and Mental Health Act guidance. No specific actions are described beyond signposting existing resources.
Jeanette Robinson
All Responded
2019-0185
3 Jun 2019
Cornwall and the Isles of Scilly
Cornwall Council
Medicines and Healthcare products Regul…
Concerns summary (AI summary)
The coroner raises concerns about the lack of an alarm on a Nimbus 3 air mattress, which deflated when its power cable was dislodged, contributing to the patient's death.
Noted
(AI summary)
Cornwall Council has replaced all Nimbus mattress systems in the community with Elite systems. All Nimbus stock has been destroyed. The council states that the previous service records indicate that there is no evidence to suggest that alarm failure was an issue on the Nimbus system. The MHRA explains CE marking and post-market surveillance processes for medical devices like mattresses, noting that the incident was not reported to them. They state that without a serial number to identify the mattress, a report may be inconclusive and there is no further action that MHRA can take.
Kathleen Smith
All Responded
2019-0184
3 Jun 2019
North Wales (East and Central)
Coed Duon Care Home
Concerns summary (AI summary)
Care home staff lacked sufficient training in first aid for choking, assisting residents, and preparing appropriate foods for those with swallowing difficulties, compounded by inadequate management oversight.
Action Taken
(AI summary)
Coed Duon Care Home has implemented several changes, including SALT training for staff, designation of two Dysphagia champions, creation of a diets and fluids consistency file for each resident in the kitchen, and clearer documentation of meals served.
Christopher Williams
All Responded
2019-0183
31 May 2019
Norfolk
East of England Ambulance Service
Concerns summary (AI summary)
The report highlights an ambulance arriving outside of Trust guidelines, a call handler's failure to escalate the patient's worsening condition and incorrect algorithm use, and a communication breakdown about an arranged hospital bed, potentially delaying treatment.
Action Taken
(AI summary)
East of England Ambulance Service NHS Trust has recruited 491 frontline staff and has a further 270 frontline offers of employment in process. They are also in communication with the CAD supplier to allow pertinent information to be transferred from the original call into the new call. As an interim arrangement dispatch staff will ensure pertinent information is transferred into the new call.
Joshua Blackham
All Responded
2019-0182
31 May 2019
Berkshire
Surrey Police
Concerns summary (AI summary)
Surrey Police lacked written policies for Welfare Officers, particularly regarding specialized training, effective communication with professional standards, and appropriate arrest locations for serving officers.
Action Taken
(AI summary)
Surrey Police will provide training and refreshed guidance for Welfare Officers and those who supervise them. Revised guidance has been created to include contacting the family of an officer suspended from duty, a secondary (back up) WO, and consideration about the location of the arrest of a serving officer.
Peter Moran
All Responded
2019-0181
30 May 2019
Stoke-on-Trent & North Staffordshire
AR1 Homecare Limited
Concerns summary (AI summary)
Carers failed to properly turn off a cooker before removing knobs for a fire-risk patient, and the knob removal method itself was inadequate to ensure appliance safety.
Action Taken
(AI summary)
The organisation provides staff training on fire awareness, uses risk assessment tools for client homes and staff induction, and has engaged a company for risk assessments and online fire training. They added a clause to their risk assessment that under no circumstances do they remove any knobs from appliances, and recommend the request of a Fire Officer to visit.
Geoffrey Duke
All Responded
2019-0256
30 May 2019
Stoke-on-Trent & North Staffordshire
Darwin medical Practice
University Hospitals Birmingham NHS Tru…
University Hospitals of Derby and Burton
Concerns summary (AI summary)
Repeatedly, clinicians failed to consider a pacemaker box change as the source of undiagnosed infections, and no clear referral process existed for patients experiencing post-pacemaker surgery complications, delaying diagnosis.
Noted
(AI summary)
The trust has developed a Cardiac Implantable Electronic Device Lead Infection Microbiology Hospital Guideline to aid in detection and treatment of Subacute Bacterial Endocarditis (SBE) related to cardiac rhythm devices and will link it to existing guidance for Pyrexia of Unknown Origin (PUO). The learning board has been shared and will be further supported at the Trust-wide Quality Summit and in a monthly 'Patient Safety Brief' newsletter. The practice discussed the case and reviewed the patient's medical record, concluding that the diagnosis was difficult to make in primary care due to the unusual nature of the infection and non-specific symptoms. They now recognise this as a possible cause of malaise in similar future scenarios. The Trust is undertaking a programme of education for acute physicians via grand rounds and a 'Lesson of the Month' email to raise awareness of pacemaker related endocarditis. They will also update patient information leaflets to include additional instructions regarding fever and device related endocarditis, aiming to complete this by November 2019.
Barbara Henderson
All Responded
2019-0180
30 May 2019
Milton Keynes
Highways England
Concerns summary (AI summary)
Road inspections conducted at speed failed to identify a critical drain problem, indicating an inadequate inspection process that needs urgent review.
Action Planned
(AI summary)
Highways England will issue a memorandum to all Areas highlighting the importance of inspection and defect rectification for recessed gullies. Area 8 will move to the new Asset Delivery approach on 1st October 2019.
Ahmed Motala
All Responded
2019-0168
25 May 2019
Gloucestershire
Gloucestershire County Council Highways…
Concerns summary (AI summary)
The poor condition of the cycle lane forces cyclists into traffic, creating a dangerous situation and risking future lives if not repaired.
Action Planned
(AI summary)
The council's Safety Inspection Team assessed the site and found no actionable safety defects, but noted the red surfacing is stripping away. Cole Avenue is in the resurfacing program for the financial year 20/21 and until then will continue to be inspected monthly with defects attended to.
Noah Lomax
All Responded
2019-0186
24 May 2019
South Yorkshire (West)
Sheffield Children’s NHS Trust
Concerns summary (AI summary)
The CAMHS/GP referral form is inadequate, resulting in insufficient information for risk assessment and delayed care; the Trust should reconsider redesigning the form.
Action Planned
(AI summary)
The CAMHS team has commenced a review of the referral form, and a draft form was sent to the Clinical Director for Mental Health commissioning at Sheffield Clinical Commissioning Group (SCCG) for comments. The reviewed and updated form and guidance will be distributed to all General Practitioners by 12 July 2019.
Barry Clow
All Responded
2019-0170
24 May 2019
Gloucestershire
Gloucestershire County Council
Concerns summary (AI summary)
Standing and running water on a stretch of the A424 poses a risk to motorists, particularly those unfamiliar with the road, and there are no warning signs in place.
Action Taken
(AI summary)
Despite not being aware of flooding as an issue at the location prior to the report, the council erected flood warning signs at the site.
Ray Westlake
All Responded
2019-0170-wp26664
24 May 2019
Gloucestershire
Gloucestershire County Council
Concerns summary (AI summary)
A stretch of road regularly experiences significant standing water and flooding, and the absence of warning signs for motorists creates a future risk of accidents.
1 response
from Gloucestershire Highways
Graham Smith
All Responded
2019-0167
23 May 2019
Leicester City and Leicestershire South
JRCALC
Concerns summary (AI summary)
The emergency call system lacks the capacity to link repeat calls for the same patient, preventing crucial safety-netting, senior review, and appropriate management of attendances.
Action Planned
(AI summary)
EMAS has issued bulletins to frontline staff and control centers clarifying procedures for safe discharge of lower acuity calls, mental capacity assessments for patients refusing transport, and CAT access to patient history and records. All staff have access to the EMAS Safeguarding Policy and procedures. AACE will request that JRCALC review UK ambulance service clinical practice guidelines relating to the management of patients that have misused alcohol, including alcohol withdrawal, its presentation and management, and will ensure that any recommendations are published.
Tyereece Johnson
All Responded
2019-0166
23 May 2019
London Inner (West)
Metropolitan Police
Concerns summary (AI summary)
The approximate age of moped riders was not communicated to the police tactical team, omitting a relevant factor for risk assessment and decision-making.
Action Planned
(AI summary)
The MPS will review the roles and responsibilities of the police pursuits pod to ensure they are maximising information/intelligence opportunities. They will consider a mandatory checklist of indices at the start of a pursuit and ensure Pan London courses and refresher training include an input on information and intelligence gathering. This review will be completed by 31st October 2019.
Jonathan McCarthy
All Responded
2019-0179
22 May 2019
North West Kent
Maidstone & Tonbridge Wells NHS Trust
Concerns summary (AI summary)
The Trust failed to correctly monitor blood sugar and ketones, administered incorrect insulin, and provided inadequate nursing care with a failure to escalate concerns.
Action Taken
(AI summary)
The Trust has created a guideline for capillary blood glucose monitoring, implemented monthly training for staff, and introduced new blood glucose meters with enhanced data capture. The Trust has raised awareness through the Patient Safety Calendar, a launch of the Blood Monitoring Guideline and bespoke Training days for Nurses and Clinical Support Workers.
Richard Phillips
All Responded
2019-0165
20 May 2019
Dorset
Dorset Council Highways Department
Concerns summary (AI summary)
A known problem of water running and freezing on a road descent created hazardous icy conditions, contributing to a fatal collision and highlighting unresolved road safety issues.
Action Taken
(AI summary)
Dorset Council has resurfaced the section of the B3091 where the accident took place, adjusting the camber to improve ride quality and drainage. They will continue to inspect the section regularly and monitor the surface water situation over the winter period.
Christopher Barnes
All Responded
2019-0164
20 May 2019
Gloucestershire
Driver Vehicle Standards Agency
Road Haulage Association
Concerns summary (AI summary)
There is concern that consignees, consigners, and employees lack sufficient understanding of hazards and control measures for working at height on vehicles or trailers.
Action Planned
(AI summary)
The Senior Traffic Commissioner will ask a colleague to raise concerns about vehicle load security guidance at the Vehicle Safety Compliance Forum on June 5th and explore how that guidance might be drawn to the attention of operators more widely. The Road Haulage Association offers to make its members aware of the specific tragic case to remind them of their obligations to ensure the health and safety of their workforce, provided more details are shared.