2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Fredrick Dunbavin
All Responded
2024-0396
23 Jul 2024
Dorset
Seascape Homes and Property Limited
Concerns summary
There is open, unwarned access to a dangerous wooded area with a significant drop, posing an ongoing risk of serious injury due to lack of barriers or warning signs.
Action taken summary
Seascape Homes has conducted a HHSRS assessment and, in response, installed signs advising 'No Access & fall risk'. The Council is also installing wire mesh along existing metal key clamp …
Janet Rice
All Responded
2024-0397
23 Jul 2024
Durham and Darlington
County Durham and Darlington NHS Founda…
Concerns summary
A significantly delayed and incomplete patient safety investigation failed to adequately address systemic failures in anticoagulant administration and capacity assessments across hospital transfers, hindering timely learning and comprehensive training.
Action taken summary
The Trust is implementing the new Patient Safety Incident Response Framework (PSIRF) to address investigation delays and has revisited its action plan to include acute and community care. Completed ac
Neil Woodley
All Responded
2024-0414
23 Jul 2024
South London
Surrey Police
Metropolitan Police Service
Concerns summary
Failures in communication between police forces led to a significant delay in conducting a welfare check, raising concerns about avoidable fatalities in future cases.
Action taken summary
The Metropolitan Police disputes that communication failures occurred between Surrey Police and them on 4th January. However, they acknowledge that an internal 'linked CAD' was not created, leading to
Nathan Scantlebury
Partially Responded
2024-0417
23 Jul 2024
Cheshire
NHS England
Department for Education
Department of Health and Social Care
Concerns summary
There is a critical and long-standing national and local shortage of suitable placements for high-risk children with complex mental health needs.
Action taken summary
NHS England has introduced NHS-Led Provider Collaboratives and invested funding to improve the availability of local inpatient care for children and young people, resulting in fewer inappropriate out-
Philips Evans
All Responded
2024-0387
22 Jul 2024
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary
The Health Board's investigations are consistently of poor quality, ineffective, and untimely, failing to identify and address care omissions or implement learning promptly, leading to recurring patient safety risks.
Action taken summary
BCUHB has implemented a new Integrated Concerns Policy and Procedure from 1st July 2024, following a 'Learning from Investigations Programme'. This includes a clearer approvals process, clear accounta
Omar Ahmed
All Responded
2024-0390
22 Jul 2024
East London
Sunlight Care Group
East London Foundation NHS Trust
London Borough of Newham
+1 more
Concerns summary
Poor communication between care agencies, an under-resourced district nursing team lacking clinical curiosity, and carers failing to challenge poor patient decisions led to severe health deterioration and inadequate living conditions.
Action taken summary
Sunlight Care Group conducted a Serious Incident Review and has updated 10 key policies covering multi-agency working, risk management, self-neglect, and client decision-making. They have also commenc
Gemima Christodoulou-Peace
All Responded
2024-0391
22 Jul 2024
Suffolk
Department of Health and Social Care
Concerns summary
Clinicians lack a central resource to identify medications increasing suicidal behaviour, call recordings for remote interactions are limited, and there were significant delays in accessing mental health services and medication reviews despite escalating patient distress.
Action taken summary
The DHSC reports that NHS England's Shared Care Records (since 2021) allow sharing of patient medication information. Norfolk and Suffolk NHS Foundation Trust (NSFT) implemented system changes and a S
Theo Bradley
All Responded
2024-0392
22 Jul 2024
Nottinghamshire
Sherwood Forest Hospitals NHS Foundatio…
Concerns summary
A culture within midwifery led to delayed action and an assumption of benign causes for antepartum haemorrhage (APH), with established guidance not followed, representing a regional and potentially national concern.
Action taken summary
This is a cover letter from the Acting Chief Executive of Sherwood Forest Hospitals NHS Trust, confirming the attached organisational response to the Regulation 28 Report for Theodore Bradley, which …
Russell Irvine
All Responded
2024-0393
22 Jul 2024
Durham & Darlington
[REDACTED]
Concerns summary
Prison staff failed to escalate or monitor a prisoner's reported refusal of food and fluids, highlighting a national absence of formal policy for monitoring prisoner meal collection.
Action taken summary
HMPPS disputes the need for a single formal policy or form to monitor prisoner food intake, citing operational impracticality across the prison estate. Instead, they will write to all Governors …
Rita Howells
All Responded
2024-0388
19 Jul 2024
Herefordshire
Hereford County Hospital
Concerns summary
Hospital policy regarding bed rail erection before falls assessment is routinely ignored, and procedures for ensuring call bells are functional are inadequate.
Action taken summary
Wye Valley NHS Trust has updated its Falls Policy, briefed staff, and commenced an audit to monitor compliance. They have also launched new guidance on call bells, added falls risk …
Joseph Parker
All Responded
2024-0389
19 Jul 2024
Avon
NHS England
Faculty of Intensive Care Medicine
Royal College of Anaesthetists
+1 more
Concerns summary
Despite capnography being the gold standard for tracheal tube placement, its universal endorsement and dissemination are lacking, with previous PFD reports on unrecognised oesophageal intubation failing to prompt necessary changes.
Action taken summary
NHS England is clarifying the future direction for the Never Events Framework, following a widespread consultation, which will determine if unrecognised oesophageal intubation should be included on an
Benjamin Harrison
All Responded
2024-0394
19 Jul 2024
Mid Kent & Medway
HMP Rochester
Oxleas NHS Foundation Trust
Concerns summary
Lack of night-time healthcare in prison means untrained officers manage intoxicated prisoners without clear guidance, compounded by inconsistent information sharing policies between healthcare and prison staff regarding medication and risk.
Action taken summary
Oxleas NHS Foundation Trust has recently reviewed, updated, and shared all relevant policies with staff. They will also ensure the Principle Directorate Nurse (PDN) is responsible for policy awareness
Paul Roberts
All Responded
2024-0383
18 Jul 2024
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary
The Health Board's investigations into care failings lack accountability for staff and suffer from incomprehensible delays in implementing identified actions, perpetuating ongoing risks to patient safety.
Action taken summary
Betsi Cadwaladr University Health Board has launched and implemented a new Integrated Concerns Policy, setting clear accountabilities for divisions to deliver improvement plans. They also plan for a L
Sasha Drysdale
All Responded
2024-0384
18 Jul 2024
Manchester South
National Institute for Health and Care …
Leyden Delta Ltd
Britannia Pharmaceutical Ltd
+1 more
Concerns summary
Further research is needed to confirm or refute whether Clozapine materially increases the risk of patients developing certain blood cancers, given international study suggestions.
Action taken summary
NICE acknowledged concerns about Clozapine and blood cancer risk but clarified that regulatory approval and safety surveillance fall under the MHRA, and clinical research under the NIHR. They have adv
Tony Williams
All Responded
2024-0385
18 Jul 2024
Cheshire
Health and Safety Executive
Concerns summary
HSE guidance and support materials lack clear images and instructions for drivers on safely loading and unloading overhanging bales on slopes, particularly concerning widthways loading and centre of gravity risks.
Action taken summary
The HSE disputes the need for additional images or supporting material in their guidance, stating their current goal-setting advice is sufficient for safe bale handling. They note that DVSA guidance …
Anna Elliot
All Responded
2024-0386
18 Jul 2024
Inner North London
East London Foundation Trust (ELFT)
Concerns summary
The unit experienced widespread poor record-keeping, inadequate observation chart entries, and a rising trend of missed and falsified observations, indicating a failure to adhere to critical safety protocols despite training and previous PFD reports.
Action taken summary
The Trust has implemented several actions, including covering admin offices during handovers, rolling out a new patient ID checking process, and launching a refreshed observation policy with mandatory
Deborah Cooper
All Responded
2024-0395
18 Jul 2024
Wiltshire & Swindon
Department for Science
Innovation & Technology
Concerns summary
A book detailing suicide methods is freely available on Amazon UK, and existing legislative frameworks, including the Suicide Act and Online Safety Act, appear ineffective in preventing its marketing and supply.
Action taken summary
The department clarifies that the Online Safety Act protects children from harmful content related to suicide/self-harm but does not prevent adults from accessing legal content. It notes that enforcem
Noura Hardy
All Responded
2024-0400
18 Jul 2024
West Sussex, Brighton & Hove
[REDACTED]
Concerns summary
Excessively long national waiting lists for heart treatment, particularly for patients with weakened heart muscles due to long-term steroid use, pose a fatal risk despite local improvements.
Action taken summary
The Department of Health and Social Care reiterated its commitment to tackling NHS waiting lists and reducing heart disease deaths, noting ongoing national support for challenged trusts. NHS England i
Lorraine Procter
All Responded
2024-0378
17 Jul 2024
South Manchester
Department of Health and Social Care
Concerns summary
Significant national backlogs for cardiology appointments cause patients to wait over 40 weeks, delaying specialist input and increasing the risk of complications and death.
Action taken summary
The DHSC reports that additional capital funding has been provided for diagnostic capacity, resulting in over 99,000 extra cardiology diagnostic tests in June 2024. Targeted national support is given
Barry Howard
All Responded
2024-0380
17 Jul 2024
Norfolk
Norfolk County Council
Concerns summary
Inadequate and poorly placed warning signs for a flood-prone ford, coupled with insufficient and delayed road closure measures, failed to prevent incidents and posed a significant risk to road users.
Action taken summary
Norfolk County Council has already inspected all 47 fords, temporarily closed two additional fords, and installed more robust signage at Shotesham Ford, including an automatic 'Ford Flooded' sign. Sho
David Almond
All Responded
2024-0381
17 Jul 2024
South Manchester
East Cheshire NHS Trust
NHS England
Concerns summary
Hospital doctors lacked access to crucial GP records for out-of-area patients due to IT system differences, and a practitioner failed to arrange appropriate follow-up despite the patient's history.
Action taken summary
NHS England is actively pursuing several programmes, including the evolving National Care Records Service and Shared Care Records, to improve interoperable record-sharing for patients across different
Pauline Spedding
All Responded
2024-0382
17 Jul 2024
Norfolk
Department of Health and Social Care
Concerns summary
Frequent patient transfers between overcrowded wards and the routine use of "escalation beds" in corridors led to breaks in care continuity and increased risk, highlighting systemic hospital capacity issues.
Action taken summary
The DHSC reports that NNUH has undertaken focused work to reduce patient ward moves, implemented a nursing assessment booklet, and strengthened processes for escalation beds, leading to a reduction in
Glenn Jacques and Ben Whiteman and Callum Clark
No Identified Response
2024-0376
16 Jul 2024
Durham & Darlington
Northern Rail
Concerns summary
The railway station, a known location for suicides, met the 'hotspot' criteria with three incidents in 12 months, despite previous categorisation suggesting otherwise.
Jessica de Souza
All Responded
2024-0407
16 Jul 2024
Surrey
Royal Pharmaceutical Society
National Institute for Health and Clini…
BMJ Group
Concerns summary
Clinicians relied on potentially misleading guidance to prescribe aripiprazole as a monotherapy for bipolar disorder, which was ineffective in protecting the patient from depressive relapse.
Action taken summary
The Royal Pharmaceutical Society clarified that the BNF monograph for aripiprazole only covers prevention of mania, not bipolar depression, and stated they do not believe their guidance was misleading
George Dillon
All Responded
2024-0488
16 Jul 2024
Hampshire, Portsmouth and Southampton
National Police Chiefs’ Council
Hampshire Constabulary
Concerns summary
Police lacked adequate understanding, training, and procedures for responding to automated car crash alerts from electronic devices, leading to delayed response and potential risk to life.
Action taken summary
Hampshire Constabulary has updated its guidance, effective immediately, for handling automated crash detection calls. Operators are now required to create a Grade 1 incident for deployment if unable t