2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 63% average).
Phephisa Mabuza
All Responded
2024-0487
15 Jul 2024
Central and South East Kent
ESSEX PARTNERSHIP UNIVERSITY NHS FOUNDA…
Concerns summary (AI summary)
The Trust's Crisis Response Service deviated from national guidance by extending mental health triage response times and maintained an incorrectly coded operational policy.
Action Taken
(AI summary)
Essex Partnership University NHS Foundation Trust acknowledges concerns about their Crisis Response Service (CRS) and triage procedures. They have clarified guidance on the UK Mental Health Triage Scale and rectified a typing error in the Standard Operational Policy regarding triage codes and response times. A memo has been sent to all clinicians within the service reminding them of the use of the UK Mental Health Triage Scale.
Josh Smith
All Responded
2024-0402
15 Jul 2024
Kingston upon Hull & East Riding
NHS England
West Yorkshire Integrated Care Board
Concerns summary (AI summary)
Persistent ambulance response delays, both for emergency calls and hospital handovers, continue to fall short of national targets, impacting timely patient care in the community.
Action Taken
(AI summary)
NHS England is prioritizing improvements to ambulance response times and has seen improvements in A&E performance. They are working to increase ambulance capacity, improve hospital flow, and reduce handover delays through various initiatives including additional funding and expansion of intermediate care services. The ICB has discussed the Regulation 28 report at the Yorkshire and Humber YAS Clinical Quality Oversight Group and shared it with the Hull and East Riding Urgent and Emergency Care Transformation Programme. Governance arrangements are in place and operational weekly executive meetings have been established for additional assurance.
Owen Gardner
All Responded
2024-0374
15 Jul 2024
Suffolk
Norfolk and Suffolk Foundation Trust
Concerns summary (AI summary)
A patient with cognitive deficit missed appointments because his next of kin were not consistently informed of schedules or short-notice changes, risking future adverse health outcomes.
Action Taken
(AI summary)
The Trust is working to improve support for people with cognitive deficits, including a policy to identify and communicate with families/carers, and documentation of next of kin. They have launched a 'Think Carer and Family' programme to ensure carers and next of kin are documented on service users’ records and the clinical team involved in the incident undertook further reflection on human factors that contributed to the incident.
Megan Davison
All Responded
2024-0373
15 Jul 2024
Hertfordshire
Department of Health and Social Care
Hertfordshire and West Essex Integrated…
Concerns summary (AI summary)
A national lack of diagnosis and integrated treatment pathways for Type 1 Diabetes with Eating Disorder (T1DE) and DKA, alongside an inability to share patient records with private providers, impedes comprehensive care.
Action Planned
(AI summary)
The ICB acknowledges the need for integrated care for patients with Type 1 Diabetes and Disordered Eating. They plan to implement a care pathway for these patients once national guidance is available and are working to resolve funding challenges to extend data sharing across more care providers. NHS England has provided funding for eight Integrated Care Boards to develop T1DE services, including services accessible to patients in Hertfordshire and West Essex. They have invested in pilots to test integrated diabetes and mental health pathways and are sharing learning nationally.
Jason Holland
All Responded CC
2024-0490
12 Jul 2024
Rutland and North Leicestershire
Independent Training Standards Scheme a…
LANTRA
National Open College Network as part o…
+3 more
Concerns summary (AI summary)
Industry-standard training for operating mobile elevated work platforms (MEWPs) lacks practical rescue-at-height drills, posing a significant risk in time-sensitive emergency scenarios.
Noted
(AI summary)
IPAF proposes to bring the matter of rescue plans to the industry through its elected members at its board and council meeting to consider its current position on rescue plans and will hold the next IPAF Council meeting on 10th September 2024. RTITB confirms that their MEWP Basic Training course includes sessions on Emergency Escape and Rescue Plans, referencing excerpts from their trainer's guide. NPORS will convene a subcommittee to review rescue plan guidance by October 1, 2024, and will consult with industry bodies to explore improvements, but a timescale will be determined by the responses. AITT states that basket-to-basket rescue is a last resort and provides details of training in how to perform emergency lowering. Lantra will work with NPORS to determine if a specific MEWP Rescue Training Course has a place in the market by October 1, 2024 and will update training materials to highlight the use of a Personnel Platform as a method for rescue by November 1, 2024. IPAF provides guidance for planning and undertaking MEWP recovery and rescue, including platform-to-platform methods, and offers a certified training program. ITSSAR will update its course syllabus to include planning and organisation of work at height, specifically the hierarchy of control measures, and the importance of a company-specific rescue plan and safe systems of work for lone working.
Judith Obholzer
All Responded
2024-0377
12 Jul 2024
Inner West London
Department of Health and Social Care
NHS England
South West London and St George’s Menta…
Concerns summary (AI summary)
Insufficient clarity and integration between private and NHS mental health services led to poor information sharing, difficult crisis team referrals, and delayed treatment plans for patients.
Action Planned
(AI summary)
NHS England has increased investment in community mental health services. They also note that the Trust has made emergency referral information more prominent on its website, and are reviewing the interface between NHS and non-NHS providers. The Trust will explore ways to obtain advanced consent to share information with private providers and will remind staff about the 'Urgent Care Pathway' and the 'Private Providers Shared Care Policy' via a bulletin in October 2024. DHSC acknowledges concerns about pressures on NHS mental health services, the interface between private practitioners and the NHS, and information sharing. DHSC will recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment. Work is in progress at NHS England to review the interface between NHS and non-NHS funded independent health providers.
Sandra Phillpott
All Responded
2024-0372
12 Jul 2024
Blackpool & Fylde
Blackpool Teaching Hospitals NHS Founda…
Concerns summary (AI summary)
Despite prior concerns and reported improvements, there remains a persistent risk of sepsis going unrecognised and treatment being delayed at Blackpool Victoria Hospital.
Action Taken
(AI summary)
The Trust has implemented improvements to sepsis management, including training, audits, and pathway adjustments, and received a high assurance rating from the Mersey Internal Audit Agency, leading to the removal of Section 31 licence conditions.
Ryleigh Hillcoat-Bee
All Responded
2024-0371
12 Jul 2024
Blackpool & Fylde
Department of Health and Social Care
Concerns summary (AI summary)
A critical lack of awareness among general paediatricians regarding rhabdomyolysis, a rare but serious condition in young children, risks missed diagnoses and fatal outcomes.
Action Planned
(AI summary)
The Department of Health and Social Care acknowledges concerns about rhabdomyolysis and LIPIN-1 deficiency. The GEP is utilizing frameworks and educator toolkits to deliver education and training and raise awareness of rare diseases to the wider workforce. The GEP will contribute by working with the Department and in collaboration with Medics for Rare Diseases (M4RD) on a number of solutions.
Peter Dolan
All Responded
2024-0370
11 Jul 2024
Cheshire
Boat Safety Scheme
Concerns summary (AI summary)
The absence of a legal requirement for smoke alarms in non-hire narrowboats, unlike carbon monoxide alarms, increases the risk of fire fatalities from smoke inhalation and burns.
Action Planned
(AI summary)
The Boat Safety Scheme is committed to a public consultation by the end of the year to research if evidence exists to introduce a mandatory requirement for all boats on waterways participating in the BSS to be fitted with smoke alarms.
Mahamoud Ali
All Responded
2024-0379
10 Jul 2024
Inner North London
East London NHS Foundation Trust
Concerns summary (AI summary)
Repeated instances of falsified observation records on mental health wards, despite previous interventions, indicate insufficient action to ensure patient safety and prevent future deaths.
Action Taken
(AI summary)
ELFT has taken steps to reduce the incidence of falsified observations, including improved data collection, analysis of falsified observations, and a review of the findings and improvements of the Human Factors Analysis work. They will also maintain involvement in the Cavendish Square community of practice and develop a learning system that includes learning from incidents and improvement work internally.
Richard Fitzgerald
All Responded
2024-0369
10 Jul 2024
East London
Serencroft
Concerns summary (AI summary)
Qualified staff at the care home failed to follow the emergency choking protocol, and the subsequent internal investigation was criticised for its lack of thoroughness.
Action Taken
(AI summary)
Gable Court immediately provided further First aid including Basic life support and Dysphasia, Dysphagia and IDDIS training to all staff. Following significant events, investigations will be allocated to at least two independent investigators, not from the Care Home involved in the incident, and will be scrutinised by at least two members of the Board of Directors.
Benjamin Faux
All Responded
2024-0365
10 Jul 2024
Berkshire
Reading University
Universities UK
Concerns summary (AI summary)
The university failed to provide adequate pastoral care for taught research students, lacked processes for monitoring engagement and ensuring follow-through on study suspensions, and staff underestimated mental health risks.
Noted
(AI summary)
The University of Reading has already taken several actions, including clarifying SDAT responsibilities, aligning support for MbR students with taught programmes, implementing a notification system for monitoring student engagement, and reinforcing SDAT responsibilities through new guidance. They have also clarified referral pathways for mental health support and ensured assignment with relevant professional codes of conduct. Universities UK acknowledges the coroner's concerns and states they will take the relevant lessons forward into their ongoing work, including national reviews, mental health taskforces, the University Mental Health Charter, and suicide-safer universities guidance. They note they do not have regulatory authority over member institutions.
Nancy Rogers
All Responded
2024-0366
9 Jul 2024
Cumbria
University Hospitals Morecambe Bay Trust
Concerns summary (AI summary)
The hospital failed to implement learning from a previous similar death, indicating a lack of updated teaching or protocols for recognising and managing aortic dissection presentations.
Action Taken
(AI summary)
University Hospitals of Morecambe Bay NHS Foundation Trust has displayed posters in the Emergency Department and triage areas, and they are drawing attention to a relevant video at staff meetings. Aortic dissection is now included in the new doctor induction, and a Standard Operating Procedure for the management of Aortic Dissection is being created.
Miles Hurley
All Responded
2024-0364
9 Jul 2024
West Sussex, Brighton & Hove
Midlands Partnership University NHS Fou…
Mitie
National Police Chiefs’ Council
+2 more
Concerns summary (AI summary)
Ineffective communication and documentation between police and the Liaison Diversion Service, coupled with a lack of guidelines for mental health assessments of intoxicated individuals, compromised appropriate care in custody.
Noted
(AI summary)
NHS England acknowledges the concerns raised, noting the national Liaison and Diversion service specification requires timely information sharing with police. They also describe national NHS England work on reviewing PFD reports to identify emerging trends. Midlands Partnership NHS Trust, which now provides Liaison and Diversion services in Sussex, has introduced a Custody Pathway Standard Operating Procedure. They are also considering extending their service hours and introducing an on-call service and are working with Sussex Police and Mitie to agree on the content of a revised MOU. Sussex Police references existing College of Policing guidance on handover procedures, risk assessments, intoxication, and mental vulnerabilities. They state they will not create a separate MOU due to concerns it could conflict with or become outdated compared to national guidance. The NPCC is considering a nationally recognised pre-arrival risk assessment to communicate risks and concerns to custody. They also plan to raise concerns regarding a lack of 24-hour LDS service and NHS Trust information sharing with NHSE. Mitie acknowledges the coroner's concerns regarding communication and documentation but states that they are not involved in mental health assessments in police custody and that the concerns should be addressed by the Police, NHS England and its local mental health and liaison and diversion services teams. However, Mitie has liaised with Sussex Police and the L&D Trust to understand their role in any formal process that they may wish to put in place.
Michael Huggon
All Responded
2024-0375
8 Jul 2024
Cumbria
Carlisle Healthcare
Cumbria Health
Concerns summary (AI summary)
Inadequate handover between GP and out-of-hours services, along with slow, inefficient 111 processes and poor urgent care response, led to significant delays in critical medical assessment and treatment.
Action Planned
(AI summary)
Carlisle Healthcare has agreed to implement a performance indicator that all requests for acute home visits will be triaged by a clinician within 60 minutes and agreed that any cases that have already been triaged and need same day clinical input after closing will be passed directly to Cumbria Health via telephone instead of asking the patient to contact 111. Cumbria Health will discuss the case at a clinical forum, provide educational sessions on the Mental Capacity Act, and communicate options for discussing and handing over cases of concern to GP practices via a standalone communication and website guidance.
Alan Kinsbury
All Responded
2024-0363
8 Jul 2024
West Sussex, Brighton & Hove
British Society for Dermatological Surg…
Sussex Community Dermatology Service
Concerns summary (AI summary)
Inadequate guidelines for managing anti-thrombotic medication in frail patients undergoing skin surgery, coupled with a lack of preoperative assessment and advanced consent, led to an inappropriate surgical technique.
Disputed
(AI summary)
The BSDS states that its guidelines on antithrombotics and skin surgery already mention considering anatomical location along with patient factors including frailty due to age and medical co-morbidities, and therefore the guidelines are sufficiently robust as currently drafted. The Surrey Community Dermatology Service will ensure its policies are sufficiently robust to identify at-risk patients at the time of first encounter and ensure that risk mitigation measures are in place, including thorough preoperative assessments, advanced consent and scheduling to allow adjustment of anticoagulation as appropriate, and following up-to-date guidance regarding anticoagulants in skin surgery.
Harry Dunn
Partially Responded
2024-0413
4 Jul 2024
Northamptonshire
Department of Health and Social Care
Medicines and Healthcare products Regul…
Concerns summary (AI summary)
Paramedics lack access to nasal or buccal analgesics available to other emergency services, hindering their ability to provide timely pain relief and potentially delaying life-saving pre-hospital treatment.
Action Planned
(AI summary)
DHSC acknowledges ambulance response times are below standard and that the Health Secretary ordered an investigation into NHS performance and a 10-year reform plan. NHS England is taking action to improve performance including maintaining increased ambulance capacity, reducing handover delays, and increasing direct referrals into community services. Regional teams will review EMAS performance. The department will also consider the coroner's concerns when working with NHSE on expanding medicine responsibilities for healthcare professionals.
Harry Dunn
All Responded
2024-0412
4 Jul 2024
Northamptonshire
Foreign, Commonwealth & Development Off…
Ministry of Defence
Ministry of Defence Police
Concerns summary (AI summary)
Lack of adequate UK driver training and road sign familiarisation for US diplomatic personnel contributed to a fatal road collision. Concerns exist about the current training's coverage of wrong-way driving risks.
Action Taken
(AI summary)
The government has sought assurances from US authorities regarding driver training for US Visiting Forces and diplomats, emphasizing driving on the left. The FCDO has also written to all diplomatic missions in the UK reminding them of road safety responsibilities. Ministers are considering further actions.
Harry Dunn
All Responded
2024-0411
4 Jul 2024
Northamptonshire
Department of Health and Social Care
Concerns summary (AI summary)
Severe ambulance resource shortages and lengthy hospital handover delays prevented timely emergency response, failing to meet target standards and posing a continuing risk of future deaths.
Action Planned
(AI summary)
DHSC acknowledges ambulance response times are below standard and that the Health Secretary ordered an investigation into NHS performance and a 10-year reform plan. NHS England is taking action to improve performance including maintaining increased ambulance capacity, reducing handover delays, and increasing direct referrals into community services. Regional teams will review EMAS performance. The department will also consider the coroner's concerns when working with NHSE on expanding medicine responsibilities for healthcare professionals.
David Morris
All Responded
2024-0360
4 Jul 2024
East London
Barking, Havering and Redbridge Univers…
Department of Health and Social Care
Medicine and Healthcare products Regula…
Concerns summary (AI summary)
Delays in cancer diagnosis and treatment were caused by poor organisation and communication. Staff failed to identify and escalate sepsis, clinical records were poor, and controlled drug management systems were ineffective.
Noted
(AI summary)
The Trust will not allow removal or deferral of cancer patients on a Patient Tracker List without consultant approval. A restructure of cancer administration pathways is underway and an external review of controlled medication practices is planned. The Trust has changed the process of Controlled Medication Keys and is trialing a digital key system and exploring installing CCTV. The MHRA acknowledges the concerns but states they cannot comment on medical advice or care quality. They explain the MHRA's role in assessing medical devices and note they received a previous NRLS report regarding a gastrostomy balloon device, but the investigation was closed in August 2023 due to the implementation of ENFit standards. The DHSC acknowledges the concerns regarding the care provided by the Trust and its processes. It outlines the roles of NHS England, CQC and MHRA and refers to NICE guidance and NIHR funded studies on sepsis.
Michael Walton
All Responded
2024-0359
4 Jul 2024
Newcastle and North Tyneside
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
Supply chain issues led to a sub-optimal cannula being used, which dislodged and contributed to the patient's death. Surgeons were restricted in their choice of appropriate medical equipment.
Noted
(AI summary)
NHS England has engaged with Newcastle upon Tyne Hospitals NHS Foundation Trust, who have permanently suspended use of the cannula in question. All reports received are discussed by the Regulation 28 Working Group. The DHSC acknowledges the concerns, explains the roles of NHS England, MHRA and CQC, and outlines the NSDR's role in managing medical supply disruptions. They note that the supply disruption was not escalated to NSDR and that the MHRA has no evidence of excess risk with the cannula used.
Sonny Farrier
All Responded
2024-0358
3 Jul 2024
Durham and Darlington
Durham County Council
Concerns summary (AI summary)
A specific road with a steep gradient and bend poses a significant hazard and risk of death to road users, especially in slippery conditions without effective mitigation.
Action Taken
(AI summary)
The council replaced a damaged marker post, repaired a weight restriction sign, provided an additional salt bin, and repaired a void off the carriageway. They also assessed the bridge parapet and found it adequate.
Andrew Story
Partially Responded
2024-0357
3 Jul 2024
Cheshire
Foreign, Commonwealth and Development O…
Greek authorities
Concerns summary (AI summary)
The absence of lifeguards, warning signs, or flags on a rough beach during tourist season created unsafe swimming conditions, despite high public usage.
Noted
(AI summary)
FCDO confirms that a response is still outstanding, but that they transmitted the report to the British Consulate in Crete for onward transmission to the relevant Greek authorities. They cannot guarantee a response from the Greek authorities.
Lee McHale
All Responded
2024-0356
3 Jul 2024
Manchester South
Ministry of Housing, Communities & Loca…
Concerns summary (AI summary)
The 'bedroom tax' caused significant housing benefit shortfalls, leading to rent arrears and fear of eviction for a former foster parent, contributing to their fatal overdose.
Noted
(AI summary)
DWP expresses condolences and explains the policy regarding spare room subsidy, but states they cannot comment on the specifics of the case. They state that the policy is clear and additional support is available through the DHP scheme.
Ruth Eggleton
All Responded
2024-0354
3 Jul 2024
Nottingham City and Nottinghamshire
National Institute for Health and Care …
Concerns summary (AI summary)
The absence of an evidence-based protocol for managing Direct Oral Anticoagulants (DOACs) and alternative anticoagulants has led to inconsistent clinical practice, risking patient safety.
Noted
(AI summary)
NICE acknowledges the lack of evidence for specific DOAC reversal protocols and states that clinical judgement is required. They reference existing guidance on head injury and andexanet alfa, and commit to monitoring new evidence.