2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

689 results
Sophie Wilson
All Responded
2024-0427 2 Aug 2024 Durham and Darlington.
North East Ambulance Service
Concerns summary (AI summary) Ambulance crews lacked crucial patient information from multi-agency plans due to electronic device data limits, necessitating manual contact with control. This compromises accessibility in emergencies for vulnerable individuals.
Action Planned (AI summary) The North East Ambulance Service acknowledges the concerns regarding ambulance crews not being aware of the 'familiar faces plan'. They are instructing dispatch teams to verbally notify staff of any 'flags' placed against each case and cascading information about accessing additional information. They will also work with partners to develop more effective centralised means of region wide flagging and care plan sharing.
Thomas McAuley
All Responded
2024-0426 2 Aug 2024 Dorset
Health and Safety Executive
Concerns summary (AI summary) The dangerous practice of roadwork crews urinating between LGV axles risks fatal injuries. Despite a previous death, no industry-wide safety notices or publicity have addressed this ongoing hazard.
Noted (AI summary) The HSE acknowledges the coroner's concerns regarding welfare provision and workplace transport safety on construction sites, but asserts that existing legislation and guidance are sufficient and well-known within the industry. They will continue to raise awareness through stakeholder engagement and inspections.
Raymond Brattley
All Responded
2024-0424 2 Aug 2024 Kingston Upon Hull and the County of the East Riding of Yorkshire
Royal Society for the Prevention of Acc…
Concerns summary (AI summary) There are inadequate fire prevention measures for vulnerable, heavy-smoking residents in care settings. Organisations should consult the Fire Service for advice on mitigating risks, such as using metal bins and fire-retardant materials.
Action Planned (AI summary) RoSPA will review and update fire safety information for sheltered premises on their website in Q4 2024, explore collaborations with professionals in the sector in Q1 2025, and develop a policy position on fire safety in sheltered accommodation in Q1 2025.
Leah Croucher
Partially Responded
2024-0445 1 Aug 2024 Milton Keynes
HM Prison and Probation Service Thames Valley Police
Concerns summary (AI summary) Inadequate monitoring of a known sex offender under probation and police supervision, coupled with poor inter-agency information sharing, allowed him to breach terms and commit murder.
Action Planned (AI summary) The Probation Service will conduct a fundamental review of the process for monitoring sex offenders and information sharing, focusing on the Thames Valley area and including consultation with partner agencies, with completion expected by March 31, 2025.
Matthew Braben
No Identified Response CC
2024-0423 1 Aug 2024 West London
His Majesty’s Prison and Probation Serv… Ministry of Justice
Concerns summary (AI summary) Inadequate recognition of childbirth as a mental health risk factor, poor ACCT process and staff training, and prolonged cell confinement due to gym instructor shortages significantly harmed prisoner mental health.
Kieran Lavin
All Responded
2024-0422 1 Aug 2024 Birmingham and Solihull
Birmingham and Solihull Mental Health N…
Concerns summary (AI summary) Critical suicide risk information was not recorded or shared effectively due to busy shifts. Post-death guidance for informal patient transport risk assessment remains inadequate, lacking specific questions for comprehensive evaluation.
Action Taken (AI summary) The Trust is setting up regular Risk Huddles, providing further Risk Assessment training, sharing investigation findings with staff, appointing an Urgent Care Team Manager, and updating the Transport Policy to improve communication and handover processes.
Stephen Lindsay
All Responded
2024-0420 1 Aug 2024 Cumbria
North East and North Cumbria Integrated…
Concerns summary (AI summary) Unclear commissioning responsibilities for mental health support caused critical care gaps for a terminally ill patient. This risks future deaths as patients may not receive necessary support, leading to crises.
Action Taken (AI summary) CNTWFT is raising awareness of the Marie Curie helpline and Macmillan services, and NCIC has provided further training to the palliative care team on assessing and supporting patients with risk issues; NCIC is also reviewing its Mental Health Strategy to reflect risks for patients with long-term conditions.
Lee Purkis
All Responded
2024-0418 1 Aug 2024 West Sussex Brighton & Hove
HM Prison and Probation Service
Concerns summary (AI summary) A mental health treatment requirement (MHTR) imposed by the Crown Court was not communicated to the Trust treating Lee Purkis, leading to his discharge without their awareness of it; probation should ensure all involved in administering the requirement are aware of it.
Action Planned (AI summary) The Probation Service acknowledges responsibility for MHTR oversight and is piloting Secondary Care MHTR "Proof of Concept Sites" with NHS England to improve assessment and practice. In Kent, they are collaborating with the Forensic and Specialist Directorate to upskill staff on MHTR processes.
Maria de Ceita
All Responded
2024-0455 31 Jul 2024 North London
North Middlesex University Hospital NHS…
Concerns summary (AI summary) Hospital staff's omission in recording a one-to-one supervision plan for a patient with a known risk of falling led to the plan not being effected; there was a lack of an effective system to document and address the risks of elderly patients while in the hospital.
Action Taken (AI summary) The Trust has implemented several changes including meetings between senior staff to discuss documentation of falls risk assessments, enhanced assessment and care planning tools, a falls risk assessment audit, enhanced care guidelines, and an enhanced care register for better visibility and oversight of patients receiving enhanced care.
Susan Pollitt
All Responded
2024-0416 31 Jul 2024 Manchester North
Department of Health and Social Care Faculty of Physician Associates General Medical Council
Concerns summary (AI summary) The absence of national regulation, clear training frameworks, and comprehensive competency assessments for Physician Associates creates significant patient safety risks and widespread role confusion.
Action Planned (AI summary) The GMC is bringing Physician Associates (PAs) into regulation in December. They will write to the NCA to request sight of the local trust framework and seek assurances around clinical governance at the ROH. The Faculty of Physician Associates (FPA) acknowledges the lack of regulation and is working towards it. They will review the DOPS (Direct Observation of Procedural Skills) form to see whether it can be enhanced. The Royal College of Physicians (RCP) is calling for a limit to the pace and scale of the roll-out of PAs and has set up an oversight group for PA-related activity. It is working with the RCP Patient Safety Committee to consider what more can be done to improve patient safety regarding PAs. The DHSC is working with NHS England and the GMC to ensure safe practice of Physician Associates (PAs), including work around regulation, training, supervision and competency. NHS Supply Chain is considering a nationally standardised approach to uniforms.
Bethany Langton
Partially Responded
2024-0544 30 Jul 2024 Nottingham City and Nottinghamshire
Department for Science Innovation and T… Department of Health and Social Care National Suicide Prevention Strategy Ad…
Concerns summary (AI summary) The easy online availability of lethal Sodium Nitrite, combined with suppliers' unawareness of its misuse and slow removal of suicide-related online guidance, facilitates self-harm.
Action Taken (AI summary) The DHSC leads an emerging methods working group to prevent access to harmful substances and involves multiple agencies. The Online Safety Act requires services to rapidly remove regulated content and the Government has published a suicide prevention strategy.
Derryck Crocker
All Responded
2024-0421 30 Jul 2024 Norfolk
Royal College of Anaesthetists Royal College of Emergency Medicine Royal College of Physicians +2 more
Concerns summary (AI summary) A widespread lack of understanding and routine training among medical staff regarding air embolism signs, symptoms, and risks leads to delayed recognition and treatment, increasing fatality rates.
Noted (AI summary) An observational peer review was completed in August 2024 by a Consultant Cardiothoracic Radiologist at Cambridge University Hospitals, and the Trust received the written outcome report. An SOP for deterioration of patients following lung biopsy is in place, and an air embolism training module is now available. The British Thoracic Society will propose a patient safety alert to the NHSE Patient Safety Committee to ensure a timely and appropriate response to air embolism following invasive procedures. The Royal College of Physicians supports the British Thoracic Society recommendation of an NHS Patient Safety Alert to raise wider awareness of air embolus. The Royal College of Emergency Medicine intends to raise awareness of air embolism among members by re-issuing a case report and considering specific guidance on recognition and management on its eLearning platform. The Royal Society of Medicine has asked Presidents of relevant specialist sections to include the risks of air embolism and its management in upcoming educational events. The Patient Safety section will elevate the profile of air embolism risks at its Patient Safety Summit in November 2024. The Royal College of Surgeons of England will flag the risk of air embolism within their governance mechanisms for ATLS and CCrlSP and will draw attention to the risk with their membership through regular communications. The Royal College of Anaesthetists and Association of Anaesthetists confirm that air embolism risks are included in anaesthetists' training and guidelines. They highlight the Quick Reference Handbook for managing anaesthesia-related emergencies and the Anaesthesia Clinical Services Accreditation scheme standards. A standard operating procedure for managing a deteriorating patient after image-guided lung biopsy has been implemented. A consultant anaesthetist has confirmed that an air embolism training module is now available to all Royal College of Radiologists members, and a REAL talk has been scheduled.
Scott Punshon
All Responded
2024-0428 29 Jul 2024 Durham and Darlington.
Durham County Council
Concerns summary (AI summary) A fatal accident investigation identified critical safety issues with road markings, signage, and lighting that required urgent attention from the council's technical services.
Action Taken (AI summary) Durham County Council trimmed overgrown vegetation impacting street lighting, refreshed road markings, and realigned speed limit signage in the vicinity of the accident. The council will continue to assess the highway condition as part of scheduled safety inspections.
Lamarah Scarlett
Partially Responded
2024-0425 29 Jul 2024 Gloucestershire
Department for Education Local Government Association Traffic Commissioner for West of England
Concerns summary (AI summary) Inadequate regulation of transport for Special Educational Needs children led to issues including crew unfamiliarity with safety plans, poor handovers, insufficient personnel change notifications, and a lack of mandatory training or oversight.
Action Planned (AI summary) The Department for Education has contacted Gloucestershire County Council, who now require all members of transport crews to undertake first aid training. The Department is drafting non-statutory guidance to support better partnership working to meet children’s needs, expected later this year or early next year.
John Codd
All Responded
2024-0415 29 Jul 2024 Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary (AI summary) Persistent and severe crowding in the Emergency Department, caused by lengthy delays in discharging patients, significantly impacts cubicle availability and jeopardizes future patient care.
Action Planned (AI summary) Royal Cornwall Hospitals NHS Trust is implementing changes to improve patient flow including a Clinical Decision Unit, resetting the Same Day Medical Assessment Unit, ensuring medical discharges by 19:00, and identifying a space for a discharge lounge. A system clinical leaders event focused on community alternatives to improve urgent care access.
Wendy Hammon
All Responded
2024-0410 29 Jul 2024 Surrey
Ashford and St. Peter’s Hospitals NHS F…
Concerns summary (AI summary) Critical indicators of deteriorating health (rising CRP, fluid charts, NEWS2 scores) were consistently missed or incomplete by clinical staff, suggesting a systemic lack of knowledge and inadequate monitoring.
Action Planned (AI summary) The Trust's Serious Incident Report recommends empowering junior doctors to escalate and seek senior review. Actions to facilitate this include discussion at the Junior Doctor Forum, policy reviews, strengthening electronic patient record escalation processes, and monitoring quality improvement projects.
Zara Aleena
All Responded
2024-0409 26 Jul 2024 East London
HM Prisons and Probation Service Ministry of Justice Redbridge Council +2 more
Concerns summary (AI summary) Severe understaffing within the probation service led to poor quality risk assessments, inadequate staff training, and ineffective risk management. Additionally, the existing risk assessment tool and alert systems proved to be unwieldy and ineffective.
Action Planned (AI summary) London Borough of Redbridge details existing CCTV operator training which includes modules on behavioural body language training designed to detect suspicious behaviours. They also describe how they ensure risks for lone females are considered when planning events. The Metropolitan Police Service acknowledges the reviews lacked rigor. To address this, they will implement recommendations from an independent review, introduce body-worn video, review the integrated offender management system and implement Proactive Management Plans and have developed a new process map for clarity around recalls to prison. The Home Office acknowledges the concerns and will consider how to encourage business owners and staff to report predatory behavior. They mention plans to target perpetrators and address the causes of abuse and violence. HMPPS and MoJ acknowledge staffing issues and communication failures, but highlight the Prioritisation Framework implemented in January 2022. They also mention the Integrated Offender Management (IOM) guidance update (V4.1) from August 30, 2024, which explicitly requires POMs to be invited to all multiagency case conferences to improve communication.
Marjorie Michael
All Responded
2024-0408 26 Jul 2024 Gwent
Cabinet Secretary Health Social Care & …
Concerns summary (AI summary) Persistent lengthy ambulance response delays for critical emergencies are caused by acute hospitals failing to promptly release ambulances, despite ongoing efforts, directly contributing to patient deaths.
Action Planned (AI summary) The Welsh Government outlines actions being taken by the Aneurin Bevan University Health Board and the Welsh Ambulance Services University NHS Trust, including supporting early intervention models, investing in falls prevention, optimizing the Clinical Support Desk, and rolling out the Cymru High Acuity Response Units.
Jennifer Bunyan and Marion Bunyan
All Responded
2024-0406 26 Jul 2024 Cambridgeshire and Peterborough
Cambridgeshire County Council Department for Transport
Concerns summary (AI summary) An unsafe 60 mph speed limit on a degraded rural road, combined with insufficient inspections and years of delayed safety barrier implementation despite previous fatalities, created severe dangers.
Noted (AI summary) The Department of Transport acknowledges the coroner's concerns regarding cluster sites and GPS routing but states that decisions about highways maintenance and enforcement are the responsibility of local authorities and that drivers should prioritise road signage over GPS guidance. Cambridgeshire County Council plans to implement a 30mph speed limit (with 40mph buffer zones) on Puddock Road by the end of November 2024, conduct a traffic flow survey in early November 2024, and undertake informal engagement on road closure/restricted access, followed by a formal Traffic Regulation Order application and consultation.
Danny Anderson
All Responded
2024-0405 25 Jul 2024 East London
Essex Partnership University NHS Founda…
Concerns summary (AI summary) There was a lack of adequate risk formulation, over-reliance on patient self-reporting, and insufficient information gathering before discharge from mental health services, indicating staff lacked understanding of robust risk assessment and safety planning.
Action Taken (AI summary) Essex Partnership University NHS Foundation Trust details improvements to risk formulation on discharge, including discharge planning meetings with the MDT. They also mention training, a clinical risk policy, and a review of care coordinator roles and responsibilities to address safety concerns.
Elizabeth Holder
Partially Responded CC
2024-0403 25 Jul 2024 East London
Barts Health Foundation Trust Department of Health and Social Care
Concerns summary (AI summary) The Trust failed to prevent a predictable and avoidable fall, leading to death. Furthermore, its governance systems inadequately identified and reflected upon these care failings, preventing effective remediation.
Noted (AI summary) The Department of Health and Social Care acknowledges concerns about the investigation and governance processes at Barts Health NHS Foundation Trust following a patient fall. They mention the PSIRF, which became a contractual obligation for all Trusts from April 1, 2024, and that the CQC will be discussing the PSIRF in upcoming meetings with the Trust.
David Curry
All Responded
2024-0401 25 Jul 2024 Norfolk
Secretary of State for Department of He…
Concerns summary (AI summary) A critical surgery for an obstructed kidney was delayed by five months due to lack of NHS theatre capacity, increasing the patient's sepsis risk, leading to the patient seeking private care and subsequently dying from sepsis.
Action Taken (AI summary) The Department of Health and Social Care addresses concerns about waiting lists and risks and highlights regional support to challenged Trusts, including the opening of a new orthopaedic centre and the establishment of a System Clinical Harms Review Group. Norfolk and Waveney ICB has reached out to offer support to healthcare providers involved to progress any internal learning identified.
Regan Smith
All Responded
2024-0479 24 Jul 2024 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) An ineffective verbal-only handover, incompatible IT systems, and high A&E acuity caused critical clinical information to be missed. A lack of national handover protocols for emergency departments exacerbated this risk.
Action Planned (AI summary) The Department of Health and Social Care acknowledge issues with handover of test results and emergency department pressures. They state that an ambulance data set is currently being rolled out across England to link patient data, and that the NHS is taking action to improve urgent and emergency care performance.
Brogen-Lea Storey
All Responded
2024-0404 24 Jul 2024 Staffordshire and Stoke on Trent
Road Safety Management Staffordshire Co…
Concerns summary (AI summary) A busy road intersecting a well-used pedestrian track lacks adequate warnings for both drivers and pedestrians, and there are no measures to prevent pedestrians walking into traffic or to allow safe crossing.
Action Planned (AI summary) Staffordshire County Council is considering cutting back vegetation, installing additional road signs and markings, installing a gate/barrier at the footway, and a possible speed limit reduction to mitigate pedestrian incidents on Eastern Way. They will prioritise solutions alongside their annual road safety programme.
Shahida Khan
All Responded
2024-0398 24 Jul 2024 Hampshire, Portsmouth and Southampton
Voyage Care Cloverdale
Concerns summary (AI summary) A patient received toxic and fatal quantities of medication from care home staff through an unknown mechanism, highlighting an unexplained risk of recurring, lethal medication errors.
Action Taken (AI summary) Voyage Care describes actions taken including reviewing resident care plans, medication training for staff, and commissioning an independent pharmacist to review policies. They are also planning the implementation of an electronic Medication Administration System.