2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 62% average).

689 results
Sophie Wilson
All Responded
2024-0427 2 Aug 2024 Durham and Darlington.
North East Ambulance Service
Concerns summary Ambulance crews lacked crucial patient information from multi-agency plans due to electronic device data limits, necessitating manual contact with control. This compromises accessibility in emergencies for vulnerable individuals.
Action taken summary North East Ambulance Service has instructed dispatch teams to verbally notify staff of any 'flags' on patient cases. They will also cascade information to crews on accessing additional patient informa
James Capstick
All Responded
2024-0429 2 Aug 2024 Cumbria
Nursing and Midwifery Council Care Quality Commission Westmorland Court Care Home
Concerns summary Persistent concerns about care quality and unreliable patient notes were noted at Westmorland Court. A registered nurse's failure to perform basic life checks and CPR correctly highlighted training deficiencies and lack of defibrillator availability.
Action taken summary Westmorland Court Care Home has implemented a Quality Improvement Plan, completed extensive staff refresher training and competency assessments, and updated all nursing and care documentation. They ha
Peter Gregory
All Responded
2024-0430 2 Aug 2024 Worcestershire
Civil Aviation Authority
Concerns summary The CAA lacks regulations or guidance for the design, testing, and inspection of amateur-built balloons, and does not regulate competition balloon flying, leaving critical safety aspects unaddressed despite known risks.
Action taken summary The CAA is developing guidance on the design, testing, and inspection of amateur-built balloons and will publish new operational safety guidance for competition balloon flying. This work includes stak
Lee Purkis
All Responded
2024-0418 1 Aug 2024 West Sussex Brighton & Hove
HM Prison and Probation Service
Concerns summary A critical Mental Health Treatment Requirement was not transferred or communicated between Trusts, highlighting a systemic failure in MHTR administration and probation oversight.
Action taken summary HMPPS accepts Probation Practitioners' ultimate oversight of MHTRs and acknowledges their underuse. They have created and are piloting Secondary Care MHTR "Proof of Concept Sites" with NHS England, an
Stephen Lindsay
All Responded
2024-0420 1 Aug 2024 Cumbria
North East and North Cumbria Integrated…
Concerns summary Unclear commissioning responsibilities for mental health support caused critical care gaps for a terminally ill patient. This risks future deaths as patients may not receive necessary support, leading to crises.
Action taken summary The ICB and involved organisations have reviewed care pathways and identified immediate actions. Cumbria, Northumberland, Tyne and Wear NHS FT is raising awareness of support helplines, while North Cu
Kieran Lavin
All Responded
2024-0422 1 Aug 2024 Birmingham and Solihull
Birmingham and Solihull Mental Health N…
Concerns summary Critical suicide risk information was not recorded or shared effectively due to busy shifts. Post-death guidance for informal patient transport risk assessment remains inadequate, lacking specific questions for comprehensive evaluation.
Action taken summary The Trust has appointed an Urgent Care Team Manager and updated its Transport Policy to strengthen communication and handover processes. They have shared inquest findings with staff and plan to …
Matthew Braben
No Identified Response
2024-0423 1 Aug 2024 West London
Ministry of Justice His Majesty’s Prison and Probation Serv…
Concerns summary Inadequate recognition of childbirth as a mental health risk factor, poor ACCT process and staff training, and prolonged cell confinement due to gym instructor shortages significantly harmed prisoner mental health.
Leah Croucher
All Responded
2024-0445 1 Aug 2024 Milton Keynes
HM Prison and Probation Service
Concerns summary Inadequate monitoring of a known sex offender under probation and police supervision, coupled with poor inter-agency information sharing, allowed him to breach terms and commit murder.
Action taken summary HMPPS South Central is undertaking reviews of Serious Further Offence cases involving SHPOs and the quality of Pre-Sentence Reports for sex offenders, to conclude by March 2025. Nationally, projects a
Susan Pollitt
All Responded
2024-0416 31 Jul 2024 Manchester North
Department of Health and Social Care General Medical Council Faculty of Physician Associates
Concerns summary The absence of national regulation, clear training frameworks, and comprehensive competency assessments for Physician Associates creates significant patient safety risks and widespread role confusion.
Action taken summary The GMC agrees that Physician Associates (PAs) need statutory regulation and confirms it will become the regulator for PAs and Anaesthesia Associates in December 2024, addressing issues of standards a
Maria de Ceita
All Responded
2024-0455 31 Jul 2024 North London
North Middlesex University Hospital NHS…
Concerns summary A patient's one-to-one fall supervision plan was not documented in medical records, leading to its non-implementation and a fatal fall. This highlights a systemic failure in managing elderly patient fall risks.
Action taken summary The Trust held a senior staff meeting to discuss improving documentation of falls risk assessments and communication. They have since implemented an enhanced care register for patients receiving enhan
Derryck Crocker
All Responded
2024-0421 30 Jul 2024 Norfolk
Royal College of Physicians Royal Society of Medicine Royal College of Emergency Medicine +2 more
Concerns summary A widespread lack of understanding and routine training among medical staff regarding air embolism signs, symptoms, and risks leads to delayed recognition and treatment, increasing fatality rates.
Action taken summary The Trust confirms completion of an observational peer review and receipt of its outcome report. It also provides updates on the approval of a new SOP for patient deterioration post-lung …
Bethany Langton
Partially Responded
2024-0544 30 Jul 2024 Nottingham City and Nottinghamshire
Department for Science Innovation and T… Department of Health and Social Care
Concerns summary The easy online availability of lethal Sodium Nitrite, combined with suppliers' unawareness of its misuse and slow removal of suicide-related online guidance, facilitates self-harm.
Action taken summary The DHSC states the government has taken steps to reduce access to Sodium Nitrite, including leading an emerging methods working group and engaging with online platforms and suppliers. It highlights …
Wendy Hammon
All Responded
2024-0410 29 Jul 2024 Surrey
Ashford and St. Peter’s Hospitals NHS F…
Concerns summary Critical indicators of deteriorating health (rising CRP, fluid charts, NEWS2 scores) were consistently missed or incomplete by clinical staff, suggesting a systemic lack of knowledge and inadequate monitoring.
Action taken summary The Trust has completed a Serious Incident Investigation Report and will be discussing and implementing a series of actions to improve the recognition, escalation, and management of deteriorating pati
John Codd
All Responded
2024-0415 29 Jul 2024 Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary Persistent and severe crowding in the Emergency Department, caused by lengthy delays in discharging patients, significantly impacts cubicle availability and jeopardizes future patient care.
Action taken summary Royal Cornwall Hospitals NHS Trust (RCHT) is implementing urgent changes to improve patient flow and reduce ED crowding, including making space for a Clinical Decision Unit, converting SDMA to SDEC, …
Lamarah Scarlett
Partially Responded
2024-0425 29 Jul 2024 Gloucestershire
Traffic Commissioner for West of England Local Government Association Department for Education
Concerns summary Inadequate regulation of transport for Special Educational Needs children led to issues including crew unfamiliarity with safety plans, poor handovers, insufficient personnel change notifications, and a lack of mandatory training or oversight.
Action taken summary The Department for Education reports that Gloucestershire County Council now requires all transport crew to undertake first aid training. The DfE has published updated home-to-school travel guidance i
Scott Punshon
All Responded
2024-0428 29 Jul 2024 Durham and Darlington.
[REDACTED]
Concerns summary A fatal accident investigation identified critical safety issues with road markings, signage, and lighting that required urgent attention from the council's technical services.
Action taken summary Durham County Council has addressed the identified road safety issues by trimming overgrown vegetation, refreshing road markings, and realigning speed limit signage with cleared vegetation.
Jennifer Bunyan and Marion Bunyan
All Responded
2024-0406 26 Jul 2024 Cambridgeshire and Peterborough
Department for Transport Cambridgeshire County Council
Concerns summary An unsafe 60 mph speed limit on a degraded rural road, combined with insufficient inspections and years of delayed safety barrier implementation despite previous fatalities, created severe dangers.
Action taken summary The Department for Transport clarifies that highways maintenance funding allocation is for local authorities to manage based on local priorities and that the DfT does not intend to enforce cluster …
Marjorie Michael
All Responded
2024-0408 26 Jul 2024 Gwent
Cabinet Secretary Health Social Care & …
Concerns summary Persistent lengthy ambulance response delays for critical emergencies are caused by acute hospitals failing to promptly release ambulances, despite ongoing efforts, directly contributing to patient deaths.
Action taken summary The Welsh Government highlights ongoing investment in urgent and social care capacity. Aneurin Bevan University Health Board has invested in staffing and established a new Falls Assessment Service for
Zara Aleena
All Responded
2024-0409 26 Jul 2024 East London
Ministry of Justice Home Office Metropolitan Police Service +2 more
Concerns summary Severe understaffing within the probation service led to poor quality risk assessments, inadequate staff training, and ineffective risk management. Additionally, the existing risk assessment tool and alert systems proved to be unwieldy and ineffective.
Action taken summary The London Borough of Redbridge clarifies that its existing CCTV operator training already encompasses modules designed to detect various suspicious behaviours, including identifying sexual predators
David Curry
All Responded
2024-0401 25 Jul 2024 Norfolk
Secretary of State for Department of He…
Concerns summary A critical surgery for an obstructed kidney was delayed by five months due to lack of NHS theatre capacity, increasing the patient's sepsis risk, leading to the patient seeking private care and subsequently dying from sepsis.
Action taken summary The DHSC is focused on tackling waiting lists and maximising elective capacity. The Norfolk and Norwich University Hospital Orthopaedic Centre opened in July with four new theatres, and the ICB …
Elizabeth Holder
Partially Responded
2024-0403 25 Jul 2024 East London
Barts Health Foundation Trust Department of Health and Social Care
Concerns summary The Trust failed to prevent a predictable and avoidable fall, leading to death. Furthermore, its governance systems inadequately identified and reflected upon these care failings, preventing effective remediation.
Action taken summary The DHSC acknowledges the concerns and notes that the national Patient Safety Incident Response Framework (PSIRF) became a contractual obligation for all Trusts from April 2024. The Care Quality Commi
Danny Anderson
All Responded
2024-0405 25 Jul 2024 East London
Essex Partnership University NHS Founda…
Concerns summary There was a lack of adequate risk formulation, over-reliance on patient self-reporting, and insufficient information gathering before discharge from mental health services, indicating staff lacked understanding of robust risk assessment and safety planning.
Action taken summary Essex Partnership NHS Trust has implemented new discharge steps, changed practice to include Multi-Disciplinary Team discharge planning meetings, and enhanced clinical coding for discharge risks with
Shahida Khan
All Responded
2024-0398 24 Jul 2024 Hampshire, Portsmouth and Southampton
Voyage Care Cloverdale
Concerns summary A patient received toxic and fatal quantities of medication from care home staff through an unknown mechanism, highlighting an unexplained risk of recurring, lethal medication errors.
Action taken summary Voyage Care states that existing medication policies were robust and found no evidence of staff misadministration. To reduce future risk, they have reviewed resident care plans, begun renewing medicat
Brogen-Lea Storey
All Responded
2024-0404 24 Jul 2024 Staffordshire and Stoke on Trent
Road Safety Management Staffordshire Co…
Concerns summary A busy road intersecting a well-used pedestrian track lacks adequate warnings for both drivers and pedestrians, and there are no measures to prevent pedestrians walking into traffic or to allow safe crossing.
Action taken summary Staffordshire County Council has established highway maintainable at public expense, conducted a site visit with Cannock District Council, and analysed historical road traffic collision data. They are
Regan Smith
All Responded
2024-0479 24 Jul 2024 Suffolk
Department of Health and Social Care
Concerns summary An ineffective verbal-only handover, incompatible IT systems, and high A&E acuity caused critical clinical information to be missed. A lack of national handover protocols for emergency departments exacerbated this risk.
Action taken summary The DHSC has made enquiries with NHS England (NHSE) and EEAST regarding the handover failure. NHSE is working to improve electronic information sharing between ambulance services and emergency departm