2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Susan Shipley
All Responded
2024-0586
28 Oct 2024
North Yorkshire and York
Yorkshire Ambulance Service NHS trust
Concerns summary
An amputee was incorrectly deemed 'fit to sit' for transfer without proper assessment or documentation, resulting in a fall and hip fracture. This indicates systemic failures in patient assessment and incident learning.
Action taken summary
Yorkshire Ambulance Service updated its Patient Report Form in January 2024 to include mandatory fields for 'fit to sit' rationale and prompts for frail patients, and introduced a hospital portering …
Malcolm Taylor
All Responded
2024-0588
28 Oct 2024
Norfolk
Department of Health and Social Care
Concerns summary
A persistent national shortage of available mental health beds, despite ongoing efforts, means patients identified as high-risk are left awaiting critical care, posing a risk of future deaths.
Action taken summary
The Department acknowledges concerns about mental health bed capacity and explains its existing strategies, including the community mental health framework, NHS England's 2024/25 planning guidance foc
Margaret Daly
All Responded
2024-0701
28 Oct 2024
North Wales (East and Central)
Betsi Cadwaladr University Health Board
Concerns summary
A clinician prescribed a sedative without reviewing the patient's full medical records, leading to unawareness of her enhanced falls risk and demonstrating a risk of prescribing without adequate patient context.
Action taken summary
The Health Board is establishing a new process instructing doctors to review full patient notes or be informed of falls risks by nursing staff before prescribing without an in-person review. …
Martin Stubbs
All Responded
2024-0573
25 Oct 2024
West Yorkshire (Eastern)
West Yorkshire Police
Independent Office for Police Conduct
Concerns summary
Significant and unexplained delays in an internal police disciplinary process are concerning, failing to meet the expectation of timely resolution and potentially contributing to a future death.
Action taken summary
West Yorkshire Police has implemented immediate changes, including quarterly reviews by the DCI at Professional Standards for gross misconduct investigations, and annual reviews by the Head of Profess
Sylvia Prichard
All Responded
2024-0576
25 Oct 2024
Surrey
Avery Healthcare Group
Concerns summary
The care home had outdated mobility plans, lacked falls minimisation plans for at-risk residents, and failed to meet call bell response times. These systemic issues were compounded by ineffective oversight and auditing.
Action taken summary
Avery Healthcare Group has appointed new senior management, conducted a 'Lessons Learned Workshop' across the organisation, and completed a full audit of all resident care plans. They have also introd
Mark Beresford
All Responded
2024-0577
25 Oct 2024
Nottingham City and Nottinghamshire
HMP Ranby
Concerns summary
Unreasonable prison risk assessments led to a premature ACCT closure and incorrect observation levels without required consultation. A senior officer provided incorrect and misleading evidence, raising concerns about policy adherence and accountability.
Action taken summary
HMPPS has sent guidance to staff to improve ACCT process understanding, implemented a new booking system for timely case reviews, and established a three-stage quality assurance process. They also com
Chloe Every
All Responded
2024-0578
25 Oct 2024
East London
Barking, Havering and Redbridge Univers…
Department of Health and Social Care
Concerns summary
The Trust exhibited critical failings including inadequate staffing with learning disability training, poor record-keeping, absent clinical observations, a procedure without consent, and severe governance failures in incident reporting and investigation.
Action taken summary
The Trust provides mandatory learning disability training for all staff and has introduced a Learning Disability Alert system in their Electronic Patient Record. They have also established a Learning
Mark Eccles
All Responded
2024-0579
25 Oct 2024
Herefordshire
Herefordshire Council
Concerns summary
The junction had limited visibility and was subject to the national speed limit, contributing to a significant road safety risk.
Action taken summary
Herefordshire Council plans to install an official highways mirror and reassess the junction in 2025/26 for further visibility improvements. While disputing the need to change the National Speed Limit
Michael Crane
All Responded
2024-0581
25 Oct 2024
Inner North London
Metropolitan Police
Prime Life Limited
Concerns summary
Police officers lacked guidance on using Mental Health Act powers and managing individuals likely missing but not officially reported, hindering their ability to ensure safety in critical situations.
Action taken summary
The MPS argues that officers had limited powers to detain Mr Crane and that the responsibility for highlighting risk lay with mental health professionals or the care home. They will, …
Chad Allford
All Responded
2024-0585
25 Oct 2024
Derby and Derbyshire
College of Policing
Derbyshire Constabulary
Concerns summary
Police officers lacked crucial training and guidance on responding to drug concealment in the mouth, leading to unsafe interventions and failure to warn suspects of life-threatening choking risks.
Action taken summary
Derbyshire Constabulary has designed and implemented a new lesson plan for training on subjects concealing items in their mouths. They have also mandated that at least one scenario covering this …
Natasha Johnston
All Responded
2024-0587
25 Oct 2024
Surrey
Surrey County Council
Home Office
Concerns summary
The absence of regulation on the number and weight of dogs an individual can walk in public creates significant safety risks for both dog walkers and other members of the public.
Action taken summary
DEFRA acknowledges the lack of national regulation and plans to engage with local authorities, police, and animal welfare stakeholders to gather evidence on existing powers and interventions. This wil
George Kyriacos Petrou
Partially Responded
2024-0592
25 Oct 2024
Inner North London
Barnet
Enfield and Haringey Mental Health NHS …
Concerns summary
Some prison mental health staff improperly prioritized a prisoner's refusal of suicide watch over policy guidance, creating a risk that vulnerable individuals with suicidal intentions may not receive necessary observation.
Action taken summary
The Trust commits to implementing a learning event for clinicians focusing on ACCT decision-making, including the message "if in doubt, implement an ACCT". They will also include ACCT importance in …
Frank Ospina
All Responded
2025-0338
25 Oct 2024
West London
Home Office
Mitie
NHS England
Concerns summary
Mismatched healthcare and Home Office interpretations of Rule 35 led to a failure in reporting suicidal intentions, and an inappropriate "closed" visit denied a detainee physical contact and private conversation with family.
Action taken summary
NHS England has jointly developed and disseminated revised clinical guidance for Rule 35 with the Home Office, introducing a new Detention Services Order (DSO 02/2024) to allow for a multidisciplinary
Wessam al Jundi
All Responded
2025-0377
25 Oct 2024
West London
HSE
Department of Health & Social Care
Department of Housing
Concerns summary
Workers fabricating artificial stone are exposed to unsafe conditions with inadequate dust suppression and PPE, causing rapid onset of untreatable silicosis. Current surveillance is insufficient for this accelerated disease, risking future deaths.
Action taken summary
The HSE has met with stone product manufacturers and fabrication employers to discuss solutions for RCS exposure and has commissioned research to understand the causes of poor compliance. They plan …
Aran Bradbury
Partially Responded
2024-0572
24 Oct 2024
Norfolk
National Ambulance Service Medical Dire…
Association Of Ambulance Chief Executiv…
NHS England
Concerns summary
The ambulance triage system incorrectly prioritised a patient with both substance ingestion and mental illness, assigning a lower category response because mental health history overshadowed drug ingestion, delaying critical aid.
Action taken summary
NHS England has escalated the issue of 25-C code subsets in the AMPDS triage system to the International Academies for Emergency Dispatch for software amendment. They have also written to …
Patricia Lines
All Responded
2024-0574
24 Oct 2024
Durham and Darlington
Department of Health and Social Care
UK Health Security Agency
NHS England
Concerns summary
Outdated national guidance led to a nurse not cleaning skin before an injection, potentially increasing infection risk due to lack of disinfection and reliance on 20-year-old evidence.
Action taken summary
NHS England will review UKHSA's response regarding "The Green Book" guidance on skin preparation prior to injections. They also noted other guidelines recommending skin cleaning and emphasised the imp
Alice Clark
All Responded
2024-0686
24 Oct 2024
North West Kent
South East Coast Ambulance Service
Concerns summary
Unsafe paramedic driving standards were not appropriately addressed due to the lack of a formal complaint procedure and inadequate independent assessment of driver competence.
Action taken summary
South East Coast Ambulance Service has implemented a new driving policy (August 2023) with "Speaking Up" appendices, established a QR code and Microsoft form for reporting driving concerns, and formed
John Hurst
All Responded
2024-0568
23 Oct 2024
Sunderland
Cumbria, Northumberland, Tyne and Wear …
Northumbria Police
Concerns summary
Electronic custody records contained inadequate detail regarding mental health concerns and suicide risk from police and family, coupled with a lack of comprehensive analysis from the CJLD assessment.
Action taken summary
Northumbria Police has provided appropriate instruction and learning to custody staff through the Force Custody Newsletter, the Custody Compendium, and direct reminders to Custody Sergeants, emphasizi
Declan Morrison
All Responded
2024-0570
23 Oct 2024
Cambridgeshire and Peterborough
Department of Health and Social Care
Cambridgeshire and Peterborough Integra…
NHS England
Concerns summary
A widespread shortage of suitable placements for complex mental health needs led to the deceased's mental health decline, inappropriate detention, and ultimately contributed to his death.
Action taken summary
NHS England detailed that £124 million was made available in 2024/25 for local areas to invest in community mental health services for people with learning disabilities and autistic people. They …
Jean Thomas
All Responded
2025-0059
23 Oct 2024
Gwent
Aneurin Bevan University Health Board
Concerns summary
Critical fluid balance monitoring for a patient with severe cardiovascular and renal issues, complicated by sepsis, was entirely neglected by both nursing and medical staff.
Action taken summary
Aneurin Bevan University Health Board has implemented a "Patient Safety Huddle" for daily risk discussion, refreshed its fluid balance chart, and re-promoted a digital fluid balance monitoring tool. T
Peter Parker
All Responded
2024-0565
22 Oct 2024
SWANSEA NEATH & PORT TALBOT
WELSH ASSEMBLY GOVERNMENT
WELSH AMBULANCE SERVICE NHS TRUST
SWANSEA BAY UNIVERSITY HEALTH BOARD
Concerns summary
Significant ambulance response delays, exceeding the expected survivability of severe injuries, were caused by ambulances being held up at Emergency Departments, preventing them from attending new calls.
Action taken summary
The Welsh Ambulance Service NHS Trust acknowledges the significant delays in ambulance response but states they are not the primary authority with the power to fully resolve the systemic issues …
Joan Knight
All Responded
2024-0566
22 Oct 2024
Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary
The mortality review was flawed, containing contradictory findings on avoidability, indicating a systemic failure in learning from deaths and raising risks for future patients.
Action taken summary
The Trust has taken immediate steps to rectify mortality review issues by disabling contradictory coding fields in legacy software and developing a new Mortality & Morbidity recording platform for pil
Robert Taylor
All Responded
2024-0567
22 Oct 2024
Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary
Critical enhanced nursing observations were not implemented despite identified need, and the subsequent investigation inadequately addressed this failure or actions to prevent recurrence.
Action taken summary
The Trust has revised nursing witness statement templates since the inquest to ensure essential information about falls is captured. They also plan to involve specialist nurse leads earlier in investi
Richard Roe
All Responded
2024-0693
22 Oct 2024
Cambridgeshire & Peterborough
NORTH WEST ANGLIA NHS FOUNDATION TRUST
Concerns summary
A critical lack of a system to ensure routine CT scan reports are reviewed by clinicians, despite previous similar incidents, poses an ongoing risk until a long-term IT solution is implemented.
Action taken summary
The Trust is implementing an interim measure to produce monthly reports of unviewed routine CT scans from the current radiology system, which will be followed up with requesting clinicians. They …
Brian Beer
All Responded
2024-0564
21 Oct 2024
Suffolk
National Institute of Health and Care E…
Concerns summary
NICE guidelines on post-hip fracture anti-coagulation may be outdated, potentially increasing the risk of arterial clots due to hypercoagulability after stopping VTE prophylaxis in elderly, immobile patients.
Action taken summary
NICE disputes the premise that its guidelines on anti-coagulation after hip fracture surgery are outdated, stating they are not aware of evolving international consensus on prophylaxis length for the