2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

689 results
Shirley Hughes
All Responded
2024-0584 28 Oct 2024 North Wales (East and Central)
Welsh Ambulance Services University NHS…
Concerns summary (AI summary) The Medical Priority Dispatch System (MPDS) for ambulance calls, designed years ago, is failing to meet current response targets due to resource issues, raising concerns that lives are being put at risk by outdated prioritization.
Noted (AI summary) The Welsh Ambulance Services University NHS Trust acknowledges concerns about ambulance delays and the MPDS system but states it is not the primary authority to take action, offering to meet to discuss the response in more detail and welcomes suggestions for actions they might take with partners.
Ian Hegarty
All Responded
2024-0583 28 Oct 2024 Inner North London
Barts Health NHS Trust
Concerns summary (AI summary) A care plan designed to reduce falls risk for multiple patients was not followed, and the ongoing internal investigation provides insufficient reassurance that this critical risk has been addressed.
Action Planned (AI summary) Barts Health NHS Trust is undertaking a Patient Safety Incident Investigation (PSII) to identify opportunities for learning and improvement following a patient fall, and will use the findings to identify actions to improve patient safety, recording actions on Datix.
Kashim Ali
All Responded
2024-0582 28 Oct 2024 Inner North London
East London NHS Foundation Trust
Concerns summary (AI summary) Patient safety was undermined by unescalated NEWS2 scores, staff distraction during one-to-one observations, and inaccurate record-keeping, creating significant risks for future patients.
Action Taken (AI summary) East London NHS Foundation Trust has mandated a two-day physical health training course for inpatient nursing staff, updated its physical health observation policy, and introduced an updated Observations and Therapeutic Engagement Policy, including Honesty in Documentation training.
Wessam al Jundi
All Responded
2025-0377 25 Oct 2024 West London
Department of Health & Social Care Department of Housing, Community and Lo… HSE
Concerns summary (AI summary) Workers fabricating artificial stone are exposed to unsafe conditions with inadequate dust suppression and PPE, causing rapid onset of untreatable silicosis. Current surveillance is insufficient for this accelerated disease, risking future deaths.
Noted (AI summary) The HSE is publishing further guidance, aimed at installers, their managers and supervisors to remind them of the steps they must take to control the exposure risk. They are also working with the Worktop Fabricators Federation to support development of their own information leaflet which they can share amongst their networks. The Worktop Fabricators Federation provides a 'state of the art' positioning statement on silica dust risks associated with quartz worktops, highlighting the need for safe working environments and suggesting potential market controls. DHSC states that they have no comments or suggestions and that responsibility for the Coroner's concerns sits with HSE. MHCLG is requesting an extension and states that the concerns fall within the remit of the HSE, offering to provide a formal response explaining the limitations of MHCLG's policy remit. The Agglomerated Stone Manufacturers Association highlights existing efforts to promote safety and calls for governmental involvement, suggesting clear rules and/or a licensing program for fabricators.
Frank Ospina
All Responded
2025-0338 25 Oct 2024 West London
Home Office Mitie NHS England
Concerns summary (AI summary) Mismatched healthcare and Home Office interpretations of Rule 35 led to a failure in reporting suicidal intentions, and an inappropriate "closed" visit denied a detainee physical contact and private conversation with family.
Action Planned (AI summary) NHS England plans to revise Detention Services Order 09/2016, Rule 35 assessments towards a multidisciplinary approach to safeguarding and vulnerability management in Immigration Removal Centres, and will jointly develop a stakeholder engagement session with the Home Office to share the revised requirements with IRC providers and operators. The Home Office is developing an interim update to its Rule 35 guidance, strengthening monitoring in detention, and implementing a 'Prevention of future deaths in immigration detention strategy'. Progress will be reported through the MBDC governance structures. Mitie Care and Custody has implemented a revised Standard Operating Procedure to prevent "closed visits" and has introduced a website translation and accessibility service called 'Recite' across its immigration removal centres.
George Kyriacos Petrou
All Responded
2024-0592 25 Oct 2024 Inner North London
Barnet, Enfield and Haringey Mental Hea…
Concerns summary (AI summary) Some prison mental health staff improperly prioritized a prisoner's refusal of suicide watch over policy guidance, creating a risk that vulnerable individuals with suicidal intentions may not receive necessary observation.
Action Planned (AI summary) The Trust will continue to assure training standards around ACCT are sustained, will continue to participate in ACCT reviews in accordance with its operational policy, and will implement a learning event for the Unscheduled Care Team workers and clinicians. The learning event will focus on the message, ‘if in doubt, implement an ACCT’.
Natasha Johnston
All Responded
2024-0587 25 Oct 2024 Surrey
Home Office Surrey County Council
Concerns summary (AI summary) The absence of regulation on the number and weight of dogs an individual can walk in public creates significant safety risks for both dog walkers and other members of the public.
Action Planned (AI summary) DEFRA will engage with local authorities, the police and animal welfare stakeholders to gather evidence on the use of existing powers to implement controls on dog walking at a local level to review the effectiveness of the existing regime and the need for any further national measures. Surrey County Council implemented a 'Dog Walking Code of Conduct' in response to the incident, sends regular newsletters promoting good practices, and uses 'ambassadors' to champion responsible dog walking.
Chad Allford
All Responded
2024-0585 25 Oct 2024 Derby and Derbyshire
College of Policing Derbyshire Constabulary
Concerns summary (AI summary) Police officers lacked crucial training and guidance on responding to drug concealment in the mouth, leading to unsafe interventions and failure to warn suspects of life-threatening choking risks.
Action Planned (AI summary) Derbyshire Constabulary has designed and implemented a lesson plan covering concealment of items in a subject’s mouth and mandated that safety training includes a scenario covering this topic. They have also contacted the College of Policing to inform them of the concerns raised. The College of Policing is revising the Personal Safety Manual to include guidance on informing a subject about the risk to their life when swallowing drugs. In the interim, communication will be sent nationally to advise forces of this recommendation.
Michael Crane
All Responded
2024-0581 25 Oct 2024 Inner North London
Metropolitan Police Prime Life Limited
Concerns summary (AI summary) Police officers lacked guidance on using Mental Health Act powers and managing individuals likely missing but not officially reported, hindering their ability to ensure safety in critical situations.
Action Taken (AI summary) The MPS runs a scenario based approach to Public and Personal Safety Training (PPST), focusing on different interactions an officer is likely to face in the course of their day to day duties. This training is mandatory for all operational police officers and Detectives within the MPS. Prime Life has reviewed its missing person policy and has provided additional training to the staff and management at Island Place in order to ensure that they have clear guidance on when and understanding in how quickly a person should be reported missing. There are a full set of policies and procedures available to all staff, which have since undergone a full review.
Mark Eccles
All Responded
2024-0579 25 Oct 2024 Herefordshire
Herefordshire Council
Concerns summary (AI summary) The junction had limited visibility and was subject to the national speed limit, contributing to a significant road safety risk.
Action Planned (AI summary) Herefordshire Council will install a highways mirror to improve visibility at the junction. The location will be reassessed as part of the 2025/6 year to determine if any improvements to visibility are justified as a priority and the enforcement arrangements with the Police will be reviewed.
Chloe Every
All Responded
2024-0578 25 Oct 2024 East London
Barking, Havering and Redbridge NHS Fou… Department of Health and Social Care
Concerns summary (AI summary) The Trust exhibited critical failings including inadequate staffing with learning disability training, poor record-keeping, absent clinical observations, a procedure without consent, and severe governance failures in incident reporting and investigation.
Action Taken (AI summary) The Trust provides mandatory training for all staff including both nursing and medical staff related to the care of patients with a Learning Disability. In July 2024, the Learning Review Group was established and the Trust is monitoring implementation of the safety actions arising from learning responses via the Improvement Oversight Panel (IOP) which was implemented in July 2024. NHSE have informed the DHSC that BHRUT is preparing a response to address the coroner's concerns in full. Daily checks are conducted by the Learning Disability Team at the Emergency Departments and the wards for any learning disabilities, and governance processes have been updated.
Mark Beresford
All Responded
2024-0577 25 Oct 2024 Nottingham City and Nottinghamshire
HMP Ranby
Concerns summary (AI summary) Unreasonable prison risk assessments led to a premature ACCT closure and incorrect observation levels without required consultation. A senior officer provided incorrect and misleading evidence, raising concerns about policy adherence and accountability.
Action Taken (AI summary) HMP Ranby provides regular training and guidance to staff on the ACCT process, and guidance has been issued to staff to improve understanding of ACCT. A three-stage quality assurance process is in place to identify areas where individual or wider upskilling is required.
Sylvia Prichard
All Responded
2024-0576 25 Oct 2024 Surrey
Avery Healthcare Group
Concerns summary (AI summary) The care home had outdated mobility plans, lacked falls minimisation plans for at-risk residents, and failed to meet call bell response times. These systemic issues were compounded by ineffective oversight and auditing.
Action Taken (AI summary) Avery Healthcare has appointed a new Regional Director and Home Manager, conducted a lessons learned workshop across the organisation, completed a full audit of care plans, introduced a care plan tracker, implemented a new internal audit framework, fully reviewed the RADAR incident reporting system, and scheduled weekly Regional Director visits.
Martin Stubbs
All Responded
2024-0573 25 Oct 2024 West Yorkshire (Eastern)
Independent Office for Police Conduct West Yorkshire Police
Concerns summary (AI summary) Significant and unexplained delays in an internal police disciplinary process are concerning, failing to meet the expectation of timely resolution and potentially contributing to a future death.
Noted (AI summary) West Yorkshire Police has implemented changes including a quarterly review by the DCI at Professional Standards, an annual review by the Head of Professional Standards, and quarterly meetings between the senior leadership team at Professional Standards and senior leaders at the IOPC. The IOPC acknowledges the concerns and highlights existing guidance and the ongoing Transformation Programme to improve timeliness, but states that primary responsibility for welfare rests with the officer's force.
Alice Clark
All Responded
2024-0686 24 Oct 2024 North West Kent
South East Coast Ambulance Service
Concerns summary (AI summary) Unsafe paramedic driving standards were not appropriately addressed due to the lack of a formal complaint procedure and inadequate independent assessment of driver competence.
Action Taken (AI summary) The ambulance service has taken action to address concerns about driving standards complaints, responses, and supervision, including publishing a new driving policy with appendices on speaking up, launching a Speak Up Driving Standards campaign, forming a weekly Driving Standards Review Panel, and embedding Section 19 of the Road Traffic Act 2008.
Patricia Lines
All Responded
2024-0574 24 Oct 2024 Durham and Darlington
Department of Health and Social Care NHS England UK Health Security Agency
Concerns summary (AI summary) Outdated national guidance led to a nurse not cleaning skin before an injection, potentially increasing infection risk due to lack of disinfection and reliance on 20-year-old evidence.
Noted (AI summary) NHS England acknowledges the concerns and will review UKHSA's response, while highlighting existing IPC guidance aligning with 'The Green Book' and planned discussions by the Regulation 28 Working Group. The UKHSA expresses condolences and explains its role in iGAS notification and investigation. It states that it has no plans to amend the 'Green Book' guidance regarding alcohol wipes prior to vaccinations, as the matter falls outside of its remit. Browney House Surgery will use the case as a learning exercise, staff will attend Infection Prevention and Control courses, enroll into an Injection Administration Training course and follow local and national guidance. DHSC has determined that UKHSA is better positioned to address the issues raised in the report, as responsibility for guidance on immunization procedures lies with them.
Aran Bradbury
Partially Responded
2024-0572 24 Oct 2024 Norfolk
Association Of Ambulance Chief Executiv… National Ambulance Service Medical Dire… NHS England
Concerns summary (AI summary) The ambulance triage system incorrectly prioritised a patient with both substance ingestion and mental illness, assigning a lower category response because mental health history overshadowed drug ingestion, delaying critical aid.
Noted (AI summary) NHS England has asked ambulance trusts to confirm compliance with NHSE guidance and has escalated the issue with the 25-C codes to the International Academies for Emergency Dispatch for rapid resolution. AACE states that the primary ownership of the concerns regarding 999 call categorisation lies with NHS England and that they have liaised with NHS England to ensure the matters of concern are being considered.
Jean Thomas
All Responded
2025-0059 23 Oct 2024 Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary) Critical fluid balance monitoring for a patient with severe cardiovascular and renal issues, complicated by sepsis, was entirely neglected by both nursing and medical staff.
Action Planned (AI summary) Aneurin Bevan University Health Board is committed to improving fluid balance monitoring, strengthening education programs, incorporating compliance into the Nutritional and Hydration Committee's work, standardizing the audit process, and adding fluid balance monitoring to the risk register.
Declan Morrison
All Responded
2024-0570 23 Oct 2024 Cambridgeshire and Peterborough
Cambridgeshire and Peterborough Integra… Department of Health and Social Care NHS England
Concerns summary (AI summary) A widespread shortage of suitable placements for complex mental health needs led to the deceased's mental health decline, inappropriate detention, and ultimately contributed to his death.
Action Planned (AI summary) NHS England has made £124 million available for local areas to invest in community services to help prevent the need for admission to mental health hospitals for people with a learning disability and autistic people, and is running a two-year pilot programme across six neighbourhoods to provide mental health support to marginalised populations. The Department of Health and Social Care plans to build consensus on long-term reform to create a National Care Service based on consistent national standards, including engaging with adult social care stakeholders, cross-party members, and people with lived experience of care. The Integrated Care Board has reviewed the Dynamic Support Register (DSR), is participating in system learning events, and is working to find solutions for patients with learning disabilities in mental health crisis, including a short pilot community crisis bedded model; a new service model will be formed in the future.
John Hurst
All Responded
2024-0568 23 Oct 2024 Sunderland
Cumbria, Northumberland, Tyne and Wear … Northumbria Police
Concerns summary (AI summary) Electronic custody records contained inadequate detail regarding mental health concerns and suicide risk from police and family, coupled with a lack of comprehensive analysis from the CJLD assessment.
Action Taken (AI summary) Northumbria Police has provided instruction and learning to custody staff regarding the importance of recording all relevant information and concerns related to a detainee's mental health via the Force Custody Newsletter, the Force Custody Compendium, and a direct reminder to all departmental Custody Sergeants. The NHS Trust has taken several actions, including emailing staff about the need to document concerns on the electronic custody record (ECR), updating the Local Operating Procedure, providing verbal handovers to the Custody Sergeant, and implementing a monthly clinical audit of CJLD screening documentation.
Richard Roe
All Responded
2024-0693 22 Oct 2024 Cambridgeshire & Peterborough
NORTH WEST ANGLIA NHS FOUNDATION TRUST
Concerns summary (AI summary) A critical lack of a system to ensure routine CT scan reports are reviewed by clinicians, despite previous similar incidents, poses an ongoing risk until a long-term IT solution is implemented.
Action Planned (AI summary) The Trust is improving its electronic records system and, as an interim measure, will produce monthly reports of unviewed scans from the current radiology system for follow-up.
Robert Taylor
All Responded
2024-0567 22 Oct 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) Critical enhanced nursing observations were not implemented despite identified need, and the subsequent investigation inadequately addressed this failure or actions to prevent recurrence.
Action Taken (AI summary) The Lead Nurse for falls has worked with the legal service team to revise the templates used for the nursing witness statement. The Legal Services Team will ensure that specialist nurse leads for the Trust are involved from the start of a Coronial investigation or inquest process and that staff are fully prepared to attend an inquest. In addition, a series of training for ward managers and nursing staff is being rolled out commencing early next year across all hospital sites.
Joan Knight
All Responded
2024-0566 22 Oct 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) The mortality review was flawed, containing contradictory findings on avoidability, indicating a systemic failure in learning from deaths and raising risks for future patients.
Action Taken (AI summary) The trust has disabled multiple methodology coding fields in its Dendrite software, requested specialties use Learning from Deaths Team recommended coding scores, and identified specialties using Dendrite software. It plans to pilot a new M&M recording platform, roll it out across the Trust, publish updated M&M standards, and introduce a Trust Mortality Committee.
Peter Parker
All Responded
2024-0565 22 Oct 2024 SWANSEA NEATH & PORT TALBOT
SWANSEA BAY UNIVERSITY HEALTH BOARD WELSH AMBULANCE SERVICE NHS TRUST WELSH ASSEMBLY GOVERNMENT
Concerns summary (AI summary) Significant ambulance response delays, exceeding the expected survivability of severe injuries, were caused by ambulances being held up at Emergency Departments, preventing them from attending new calls.
Noted (AI summary) The Trust details existing processes for prioritising calls and rapid handover of patients, and offers a meeting to discuss their response and commitment to improvement. Swansea Bay University Health Board outlined existing plans to reduce delays within acute unscheduled care pathways, including reducing bed numbers and improving flow, implementation of a frailty assessment unit and SDEC, and providing alternative pathways for patients presenting to the Emergency Department. The Welsh Government notes that the Health Board and Ambulance Service will respond separately and summarises pressures on urgent and emergency care services in Wales, as well as the actions being taken to address them including '50 day challenge' and escalation of Swansea Bay University Health Board to level 4.
Amanda Gainford
Partially Responded
2024-0571 21 Oct 2024 Liverpool and Wirral
Merseycare NHS Trust NHS England North West Ambulance Service NWAS
Concerns summary (AI summary) Unawareness among clinicians that they can challenge ambulance call categorisations by untrained handlers, or request a clinical review, can lead to critical delays in dispatch for severe cases.
Noted (AI summary) NHS England acknowledges the concerns raised and highlights the National Framework for healthcare professional ambulance responses, which allows HCPs to challenge ambulance call categorisation. They also state all Reports to Prevent Future Deaths are discussed by the Regulation 28 Working Group.