2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 62% average).

689 results
Susan Shipley
All Responded
2024-0586 28 Oct 2024 North Yorkshire and York
Yorkshire Ambulance Service NHS trust
Concerns summary An amputee was incorrectly deemed 'fit to sit' for transfer without proper assessment or documentation, resulting in a fall and hip fracture. This indicates systemic failures in patient assessment and incident learning.
Action taken summary Yorkshire Ambulance Service updated its Patient Report Form in January 2024 to include mandatory fields for 'fit to sit' rationale and prompts for frail patients, and introduced a hospital portering …
Malcolm Taylor
All Responded
2024-0588 28 Oct 2024 Norfolk
Department of Health and Social Care
Concerns summary A persistent national shortage of available mental health beds, despite ongoing efforts, means patients identified as high-risk are left awaiting critical care, posing a risk of future deaths.
Action taken summary The Department acknowledges concerns about mental health bed capacity and explains its existing strategies, including the community mental health framework, NHS England's 2024/25 planning guidance foc
Margaret Daly
All Responded
2024-0701 28 Oct 2024 North Wales (East and Central)
Betsi Cadwaladr University Health Board
Concerns summary A clinician prescribed a sedative without reviewing the patient's full medical records, leading to unawareness of her enhanced falls risk and demonstrating a risk of prescribing without adequate patient context.
Action taken summary The Health Board is establishing a new process instructing doctors to review full patient notes or be informed of falls risks by nursing staff before prescribing without an in-person review. …
Martin Stubbs
All Responded
2024-0573 25 Oct 2024 West Yorkshire (Eastern)
West Yorkshire Police Independent Office for Police Conduct
Concerns summary Significant and unexplained delays in an internal police disciplinary process are concerning, failing to meet the expectation of timely resolution and potentially contributing to a future death.
Action taken summary West Yorkshire Police has implemented immediate changes, including quarterly reviews by the DCI at Professional Standards for gross misconduct investigations, and annual reviews by the Head of Profess
Sylvia Prichard
All Responded
2024-0576 25 Oct 2024 Surrey
Avery Healthcare Group
Concerns summary The care home had outdated mobility plans, lacked falls minimisation plans for at-risk residents, and failed to meet call bell response times. These systemic issues were compounded by ineffective oversight and auditing.
Action taken summary Avery Healthcare Group has appointed new senior management, conducted a 'Lessons Learned Workshop' across the organisation, and completed a full audit of all resident care plans. They have also introd
Mark Beresford
All Responded
2024-0577 25 Oct 2024 Nottingham City and Nottinghamshire
HMP Ranby
Concerns summary Unreasonable prison risk assessments led to a premature ACCT closure and incorrect observation levels without required consultation. A senior officer provided incorrect and misleading evidence, raising concerns about policy adherence and accountability.
Action taken summary HMPPS has sent guidance to staff to improve ACCT process understanding, implemented a new booking system for timely case reviews, and established a three-stage quality assurance process. They also com
Chloe Every
All Responded
2024-0578 25 Oct 2024 East London
Barking, Havering and Redbridge Univers… Department of Health and Social Care
Concerns summary The Trust exhibited critical failings including inadequate staffing with learning disability training, poor record-keeping, absent clinical observations, a procedure without consent, and severe governance failures in incident reporting and investigation.
Action taken summary The Trust provides mandatory learning disability training for all staff and has introduced a Learning Disability Alert system in their Electronic Patient Record. They have also established a Learning
Mark Eccles
All Responded
2024-0579 25 Oct 2024 Herefordshire
Herefordshire Council
Concerns summary The junction had limited visibility and was subject to the national speed limit, contributing to a significant road safety risk.
Action taken summary Herefordshire Council plans to install an official highways mirror and reassess the junction in 2025/26 for further visibility improvements. While disputing the need to change the National Speed Limit
Michael Crane
All Responded
2024-0581 25 Oct 2024 Inner North London
Metropolitan Police Prime Life Limited
Concerns summary Police officers lacked guidance on using Mental Health Act powers and managing individuals likely missing but not officially reported, hindering their ability to ensure safety in critical situations.
Action taken summary The MPS argues that officers had limited powers to detain Mr Crane and that the responsibility for highlighting risk lay with mental health professionals or the care home. They will, …
Chad Allford
All Responded
2024-0585 25 Oct 2024 Derby and Derbyshire
College of Policing Derbyshire Constabulary
Concerns summary Police officers lacked crucial training and guidance on responding to drug concealment in the mouth, leading to unsafe interventions and failure to warn suspects of life-threatening choking risks.
Action taken summary Derbyshire Constabulary has designed and implemented a new lesson plan for training on subjects concealing items in their mouths. They have also mandated that at least one scenario covering this …
Natasha Johnston
All Responded
2024-0587 25 Oct 2024 Surrey
Surrey County Council Home Office
Concerns summary The absence of regulation on the number and weight of dogs an individual can walk in public creates significant safety risks for both dog walkers and other members of the public.
Action taken summary DEFRA acknowledges the lack of national regulation and plans to engage with local authorities, police, and animal welfare stakeholders to gather evidence on existing powers and interventions. This wil
George Kyriacos Petrou
Partially Responded
2024-0592 25 Oct 2024 Inner North London
Barnet Enfield and Haringey Mental Health NHS …
Concerns summary Some prison mental health staff improperly prioritized a prisoner's refusal of suicide watch over policy guidance, creating a risk that vulnerable individuals with suicidal intentions may not receive necessary observation.
Action taken summary The Trust commits to implementing a learning event for clinicians focusing on ACCT decision-making, including the message "if in doubt, implement an ACCT". They will also include ACCT importance in …
Frank Ospina
All Responded
2025-0338 25 Oct 2024 West London
Home Office Mitie NHS England
Concerns summary Mismatched healthcare and Home Office interpretations of Rule 35 led to a failure in reporting suicidal intentions, and an inappropriate "closed" visit denied a detainee physical contact and private conversation with family.
Action taken summary NHS England has jointly developed and disseminated revised clinical guidance for Rule 35 with the Home Office, introducing a new Detention Services Order (DSO 02/2024) to allow for a multidisciplinary
Wessam al Jundi
All Responded
2025-0377 25 Oct 2024 West London
HSE Department of Health & Social Care Department of Housing
Concerns summary Workers fabricating artificial stone are exposed to unsafe conditions with inadequate dust suppression and PPE, causing rapid onset of untreatable silicosis. Current surveillance is insufficient for this accelerated disease, risking future deaths.
Action taken summary The HSE has met with stone product manufacturers and fabrication employers to discuss solutions for RCS exposure and has commissioned research to understand the causes of poor compliance. They plan …
Aran Bradbury
Partially Responded
2024-0572 24 Oct 2024 Norfolk
National Ambulance Service Medical Dire… Association Of Ambulance Chief Executiv… NHS England
Concerns summary The ambulance triage system incorrectly prioritised a patient with both substance ingestion and mental illness, assigning a lower category response because mental health history overshadowed drug ingestion, delaying critical aid.
Action taken summary NHS England has escalated the issue of 25-C code subsets in the AMPDS triage system to the International Academies for Emergency Dispatch for software amendment. They have also written to …
Patricia Lines
All Responded
2024-0574 24 Oct 2024 Durham and Darlington
Department of Health and Social Care UK Health Security Agency NHS England
Concerns summary Outdated national guidance led to a nurse not cleaning skin before an injection, potentially increasing infection risk due to lack of disinfection and reliance on 20-year-old evidence.
Action taken summary NHS England will review UKHSA's response regarding "The Green Book" guidance on skin preparation prior to injections. They also noted other guidelines recommending skin cleaning and emphasised the imp
Alice Clark
All Responded
2024-0686 24 Oct 2024 North West Kent
South East Coast Ambulance Service
Concerns summary Unsafe paramedic driving standards were not appropriately addressed due to the lack of a formal complaint procedure and inadequate independent assessment of driver competence.
Action taken summary South East Coast Ambulance Service has implemented a new driving policy (August 2023) with "Speaking Up" appendices, established a QR code and Microsoft form for reporting driving concerns, and formed
John Hurst
All Responded
2024-0568 23 Oct 2024 Sunderland
Cumbria, Northumberland, Tyne and Wear … Northumbria Police
Concerns summary Electronic custody records contained inadequate detail regarding mental health concerns and suicide risk from police and family, coupled with a lack of comprehensive analysis from the CJLD assessment.
Action taken summary Northumbria Police has provided appropriate instruction and learning to custody staff through the Force Custody Newsletter, the Custody Compendium, and direct reminders to Custody Sergeants, emphasizi
Declan Morrison
All Responded
2024-0570 23 Oct 2024 Cambridgeshire and Peterborough
Department of Health and Social Care Cambridgeshire and Peterborough Integra… NHS England
Concerns summary A widespread shortage of suitable placements for complex mental health needs led to the deceased's mental health decline, inappropriate detention, and ultimately contributed to his death.
Action taken summary NHS England detailed that £124 million was made available in 2024/25 for local areas to invest in community mental health services for people with learning disabilities and autistic people. They …
Jean Thomas
All Responded
2025-0059 23 Oct 2024 Gwent
Aneurin Bevan University Health Board
Concerns summary Critical fluid balance monitoring for a patient with severe cardiovascular and renal issues, complicated by sepsis, was entirely neglected by both nursing and medical staff.
Action taken summary Aneurin Bevan University Health Board has implemented a "Patient Safety Huddle" for daily risk discussion, refreshed its fluid balance chart, and re-promoted a digital fluid balance monitoring tool. T
Peter Parker
All Responded
2024-0565 22 Oct 2024 SWANSEA NEATH & PORT TALBOT
WELSH ASSEMBLY GOVERNMENT WELSH AMBULANCE SERVICE NHS TRUST SWANSEA BAY UNIVERSITY HEALTH BOARD
Concerns summary Significant ambulance response delays, exceeding the expected survivability of severe injuries, were caused by ambulances being held up at Emergency Departments, preventing them from attending new calls.
Action taken summary The Welsh Ambulance Service NHS Trust acknowledges the significant delays in ambulance response but states they are not the primary authority with the power to fully resolve the systemic issues …
Joan Knight
All Responded
2024-0566 22 Oct 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary The mortality review was flawed, containing contradictory findings on avoidability, indicating a systemic failure in learning from deaths and raising risks for future patients.
Action taken summary The Trust has taken immediate steps to rectify mortality review issues by disabling contradictory coding fields in legacy software and developing a new Mortality & Morbidity recording platform for pil
Robert Taylor
All Responded
2024-0567 22 Oct 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary Critical enhanced nursing observations were not implemented despite identified need, and the subsequent investigation inadequately addressed this failure or actions to prevent recurrence.
Action taken summary The Trust has revised nursing witness statement templates since the inquest to ensure essential information about falls is captured. They also plan to involve specialist nurse leads earlier in investi
Richard Roe
All Responded
2024-0693 22 Oct 2024 Cambridgeshire & Peterborough
NORTH WEST ANGLIA NHS FOUNDATION TRUST
Concerns summary A critical lack of a system to ensure routine CT scan reports are reviewed by clinicians, despite previous similar incidents, poses an ongoing risk until a long-term IT solution is implemented.
Action taken summary The Trust is implementing an interim measure to produce monthly reports of unviewed routine CT scans from the current radiology system, which will be followed up with requesting clinicians. They …
Brian Beer
All Responded
2024-0564 21 Oct 2024 Suffolk
National Institute of Health and Care E…
Concerns summary NICE guidelines on post-hip fracture anti-coagulation may be outdated, potentially increasing the risk of arterial clots due to hypercoagulability after stopping VTE prophylaxis in elderly, immobile patients.
Action taken summary NICE disputes the premise that its guidelines on anti-coagulation after hip fracture surgery are outdated, stating they are not aware of evolving international consensus on prophylaxis length for the