2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Dorothy Nias
All Responded
2024-0642
20 Nov 2024
Cornwall and the Isles of Scilly
Department for Transport
Driver and Vehicle Licensing Agency
Concerns summary
The absence of mandatory medical checks for drivers over 70, who only self-declare fitness, poses a significant road safety risk. This enables drivers with declining abilities to remain on the road, contributing to fatal and serious collisions.
Action taken summary
The Department for Transport noted the concerns, explaining existing driver licensing requirements and the self-declaration process for medical conditions. It confirmed an ongoing analysis of a 2023 c
Yemisi Cielto-Opaleye
All Responded
2024-0635
18 Nov 2024
Inner North London
North London Mental Health Partnership
Concerns summary
Inadequate patient consent regarding Olanzapine depot injection risks, insufficient observation protocols post-injection, and failures in medication change approval processes including SOAD checks, risked fatal Post Injection Syndrome.
Action taken summary
North London NHS accepts several concerns and plans to update the Patient Information Leaflet for Olanzapine depot to clearly state the risk of death, and is reviewing its policy and …
John Riley
All Responded
2024-0637
18 Nov 2024
Norfolk
Manor House Care Home
Concerns summary
Observations were consistently late or not performed at required intervals, indicating a failure to adhere to vital patient monitoring protocols in the care home.
Action taken summary
Manor House Care Home has implemented new procedures for night staff, effective since March 2024, to ensure two-hourly welfare observations are consistently completed for residents. These actions incl
Richard Brookes
All Responded
2024-0638
18 Nov 2024
Greater Manchester South
Department of Work and Pensions
Concerns summary
DWP systems failed to properly assess and safeguard a vulnerable adult receiving a large arrears payment, resulting in a lack of clear communication and exacerbating the patient's paranoia about the money.
Action taken summary
The DWP has updated and republished guidance in December 2024 on making large payments to vulnerable adults, ensuring staff clarity on staggering payments and record-keeping. New guidance has also bee
Kevin Ince
All Responded
2024-0641
18 Nov 2024
Lancashire and Blackburn with Darwen
Priory Group
Concerns summary
There was insufficient consideration and utilisation of legal powers under the Mental Health Act and Mental Capacity Act to ensure a detained patient received necessary treatment and nutrition.
Action taken summary
The Priory introduced flowcharts for managing declined physical health monitoring and poor diet/fluid intake, including capacity assessments and best interest meetings. A database to monitor food/flui
Aviva Otte, Oscar Barker and Yousef Al-Kharboush
All Responded
2024-0628
15 Nov 2024
London Inner (South)
NHS England
Department of Health and Social Care
Care Quality Commission
+1 more
Concerns summary
A lack of clear reporting requirements for section 10 exempt entities regarding adverse events prevents crucial findings from being shared with regulatory bodies, other trusts, or the wider industry.
Action taken summary
NHS England has established a cross-organisational working group to enhance oversight and information sharing for Section 10 exempt entities. They plan to publish revised guidance with clearer reporti
John Cogdon
All Responded
2024-0631
15 Nov 2024
Teesside & Hartlepool
South Tees Hospitals NHS Foundation Tru…
Concerns summary
Fragmented and non-integrated record-keeping and prescribing systems across hospital wards pose risks by hindering cohesive patient information management.
Action taken summary
The Trust states they have commenced the gradual roll-out of the 'Better Medications' electronic prescribing system and have taken steps to integrate hospital systems since the patient's admission, ac
Rachael Ryan
All Responded
2024-0632
15 Nov 2024
Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary
The absence of a clear protocol for deep tissue biopsy and failure to hold a multi-disciplinary meeting led to significant delays in diagnosis and appropriate antibiotic treatment.
Action taken summary
University Hospitals Birmingham NHS Foundation Trust has improved multidisciplinary working on the relevant ward and clarified the pathway for contacting Interventional Radiology for deep tissue biops
Emily Lewis
All Responded
2024-0634
15 Nov 2024
Hampshire, Portsmouth and Southampton
Maritime and Coastguard Agency
UK Harbour Master’s Association
UK Major Ports Group
+7 more
Concerns summary
Inconsistent regulations for high-speed RIB operations, inadequate craft design for passenger safety, poor forward visibility, and insufficient risk management systems contribute to serious impact and vibration injuries. Licensing arrangements and interim safety measures are needed.
Action taken summary
British Marine outlined its previous actions in developing and revising the HSPV code and making its use a membership requirement. The organisation stated it is involved in the development of …
Hannah Aitken
All Responded
2024-0622
14 Nov 2024
Surrey
Home Office
Department of Health and Social Care
Concerns summary
The increasing use of for self-harm is not centrally monitored, and current legislation fails to control the import and availability of substances used for poisoning, despite known risks.
Action taken summary
The Department of Health and Social Care (DHSC) has established a "Concerning Methods Working Group" to examine access to the substance and other methods of suicide. DHSC is also exploring …
Miranda Avanzi
Partially Responded
2024-0626
14 Nov 2024
Inner North London
Department for Culture, Media and Sport
OFCOM
Department for Culture
Concerns summary
The widespread and easily accessible availability of explicit, step-by-step suicide guides online, often without age verification, poses a significant risk, enabling vulnerable individuals to self-harm.
Action taken summary
The DSIT highlights the recently enacted Online Safety Act 2023, which makes intentionally encouraging suicide a priority offence and places duties on online platforms. While implementation phases are
John Ellis
All Responded
2024-0627
14 Nov 2024
Hampshire, Portsmouth and Southampton
Royal College of Veterinary Surgeons
Veterinary Medicines Directorate
Concerns summary
Inadequate controls and verification processes allowed a veterinary surgeon to easily access a lethal controlled drug, enabling him to misuse it for self-harm without scrutiny.
Action taken summary
The VMD states it has no power to change controlled drug legislation, but already provides guidance, conducts risk-based inspections, and enforces existing Veterinary Medicines Regulations to ensure v
Kumaran Chetty
All Responded
2024-0629
14 Nov 2024
Greater Manchester South
Brinnington Surgery
Concerns summary
The GP surgery failed to identify excessive fentanyl use reported in hospital correspondence, lacking proper triage procedures and specific policies to flag concerns about controlled drug abuse and initiate medication reviews.
Action taken summary
The Brinnington Surgery has amended its incoming correspondence process to identify controlled drug prescriptions and updated its controlled drug policy to include maximum prescribing quantities. GPs
Catherine Forbes
No Identified Response
2024-0630
14 Nov 2024
Oxfordshire
Yacht Harbour Association Ltd
Concerns summary
Industry-wide marina safety concerns persist, including inadequate ladder design, insufficient numbers/placement, and poor visibility for persons who fall into water, compounded by safety not being a key criterion for industry awards.
Teresa Auriemma
All Responded
2024-0633
14 Nov 2024
Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary
Doctors repeatedly failed to follow policy for hypokalaemia, resulting in inadequate daily monitoring of potassium levels and inappropriate administration of intravenous potassium, despite prior inquests highlighting similar electrolyte monitoring failures.
Action taken summary
Worcestershire Acute Hospitals NHS Trust has issued an advisory notice to all doctors on IV fluid prescribing and electrolyte monitoring, reviewed electrolyte correction policies, and improved intrane
Joel Colk
All Responded
2024-0621
13 Nov 2024
West Sussex, Brighton & Hove
South East Coast Ambulance Service NHS …
NHS England & NHS Improvement
Concerns summary
NHS Pathways' overdose categorization system fails to differentiate severity, leading to delayed responses. Ambulances also lack the necessary antidote for certain ingestions, causing critical treatment delays.
Action taken summary
NHS England has commissioned a review of the NHS Pathways overdose pathways, with recommendations to be considered in February 2025 to address concerns about differentiating overdose severity. They st
Andrew Howat
All Responded
2024-0623
13 Nov 2024
North Wales (East and Central)
Kingkabs
Concerns summary
A taxi firm's training on driver duty of care and safety protocols for vulnerable passengers is inadequate, as a driver would repeat leaving a passenger in an unsafe location and police contact protocols were not followed.
Action taken summary
KingKabs has updated and distributed two key documents, "DR18 Driver Information & Advice" and "CC002 Call Centre Procedures," to all drivers and call centre staff on January 3rd, 2025. These …
John Doyle
All Responded
2024-0618
12 Nov 2024
Coventry and Warwickshire
Renal Association
British Transplant Society
UK Kidney Association
+2 more
Concerns summary
Non-specialist staff have varied understanding of when to contact specialist renal centres, unclear guidelines for information sharing, and inconsistent access to protocols for treating kidney transplant patients.
Action taken summary
University Hospitals Coventry and Warwickshire NHS Trust (UHCW) has finalised and agreed new guidelines with George Eliot Hospital (GEH) for managing acutely unwell kidney transplant inpatients, and t
Erin Tillsley
All Responded
2024-0636
12 Nov 2024
Suffolk
Suffolk and North East Essex Integrated…
West Suffolk NHS Foundation Trust
Concerns summary
A vulnerable child presenting to the Emergency Department after self-harm missed crucial early mental health intervention due to the failure to apply established NICE guidelines and local policy for comprehensive assessment.
Action taken summary
West Suffolk NHS Foundation Trust has already reviewed and updated ED processes and training for self-harm patients, including revising triage forms and implementing a daily Mental Health Safety Huddl
Alison Binyon
All Responded
2024-0615
11 Nov 2024
Derby and Derbyshire
Leicestershire County Council
Concerns summary
Inadequate communication policies around sensitive accommodation moves created uncertainty for vulnerable service users and supporting teams. The council's failure to conduct an internal review risks inadequate learning and future deaths.
Action taken summary
Leicestershire County Council has reminded staff to clearly detail delegated safeguarding enquiry elements and developed a new procedure for Adult Social Care managers for internal reviews of unexpect
Vera Spencer
All Responded
2024-0616
11 Nov 2024
Derby and Derbyshire
NHS Derby & Derbyshire Integrated Care …
Concerns summary
Low ambulance service categorisation of falls leads to dangerously long waits for elderly patients, increasing risks of serious complications like pneumonia and pressure damage, exacerbated by the absence of an out-of-hours falls service.
Action taken summary
Derby & Derbyshire ICB plans to accelerate the development and roll out of a falls prevention service, including consideration of an injurious falls service, in 2025/26. They will also seek …
Kirsten Hocking
All Responded
2024-0617
11 Nov 2024
West Sussex, Brighton & Hove
Steps2Recovery
HMPPS
Concerns summary
There is a critical lack of specialist rehabilitation accommodation for women at high risk of self-harm, leading to ineffective post-release support. Probation officers also lack sufficient understanding of available housing options and appropriate release planning.
Action taken summary
Steps2Recovery has implemented a standardised offer letter and service user agreement, updated their CRM system for enhanced record keeping, and revised referral criteria. They introduced a mandatory
Lisa Gale
All Responded
2024-0619
11 Nov 2024
Avon
Royal College of Pathologists
South West Regional Midwife
University Hospitals Bristol and Weston…
+1 more
Concerns summary
Royal College of Pathologists' guidelines for urgent LFT reporting have inappropriate thresholds for pregnant women, leading to delayed diagnosis and treatment of conditions like Acute Fatty Liver of Pregnancy.
Action taken summary
NHS England has established and operationalised 14 Maternal Medicine Networks across England since 2022 to provide specialist care for acute medical conditions in pregnancy. They support the revision
Lacey Brookman
All Responded
2024-0612
8 Nov 2024
London Inner (South)
Royal College of General Practitioners
Royal College of Paediatricians and Chi…
Royal College of Surgeons
+1 more
Concerns summary
Multiple doctors failed to diagnose appendicitis in a child. Concerns include a lack of readily available bedside ultrasound and inadequate medical training in considering this diagnosis for abdominal pain.
Action taken summary
The Royal College of Radiologists acknowledges the diagnostic challenges of retrocaecal appendicitis and the limitations posed by radiology workforce shortages and availability of out-of-hours ultraso
Gemma Ralph
All Responded
2024-0613
8 Nov 2024
Staffordshire and Stoke-on-Trent
Cannock Chase Hospital
NHS England
Concerns summary
Inadequate monitoring and auditing of Sevoflurane stock allowed a bottle to be removed from the hospital unflagged. The trust could not confirm if the drug found originated from their facility.
Action taken summary
NHS England refers to existing professional guidance for safe medicine handling and states it will continue to explore and support improvements in controlled access to medicines. They refer the Corone