2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

689 results
Charlotte Roscoe
All Responded
2024-0639 20 Nov 2024 Manchester (West)
Royal Bolton Hospital
Concerns summary (AI summary) Confusion exists about appropriate scan types for pulmonary embolism and the need for clinicians to consult radiologists for specific requests. This issue, not fully addressed in an After Action Report, risks future diagnostic errors.
Noted (AI summary) NHS Bolton expresses condolences and provides clarification on their existing radiology request procedures, stating that radiologists determine the appropriate scan modality based on the Ionising Radiation Regulations and clinical guidelines and that PE exclusion follows a standardized pathway. The RCR highlights a joint RCR/Royal College of Emergency Medicine guideline on diagnosing thoracic aortic dissection, published in January 2024 and currently undergoing a minor review, which aims to provide consensus on CT scanning criteria in emergency departments.
Kevin Ince
All Responded
2024-0641 18 Nov 2024 Lancashire and Blackburn with Darwen
Priory Group
Concerns summary (AI summary) There was insufficient consideration and utilisation of legal powers under the Mental Health Act and Mental Capacity Act to ensure a detained patient received necessary treatment and nutrition.
Action Taken (AI summary) The Priory Group has introduced flowcharts at Kemple View for managing declined physical health monitoring and poor diet/fluid intake, including escalation procedures, capacity assessments, and best interest meetings; they have also created a database to monitor patients with food and fluid intake charts, reviewed weekly.
Richard Brookes
All Responded
2024-0638 18 Nov 2024 Greater Manchester South
Department of Work and Pensions
Concerns summary (AI summary) DWP systems failed to properly assess and safeguard a vulnerable adult receiving a large arrears payment, resulting in a lack of clear communication and exacerbating the patient's paranoia about the money.
Action Planned (AI summary) The DWP outlines planned improvements to processes for large payments to vulnerable adults, including enhanced vulnerability training for staff, improved recording of interactions on systems, and a new audit process, with expected implementation by April 2025.
John Riley
All Responded
2024-0637 18 Nov 2024 Norfolk
Manor House Care Home
Concerns summary (AI summary) Observations were consistently late or not performed at required intervals, indicating a failure to adhere to vital patient monitoring protocols in the care home.
Action Taken (AI summary) The Manor House Care Home has implemented a new approach to two-hourly welfare observations, dividing the home into sections and assigning staff to specific areas, with electronic recording and daily auditing to ensure timeliness; these actions are embedded into practice.
Yemisi Cielto-Opaleye
All Responded
2024-0635 18 Nov 2024 Inner North London
North London Mental Health Partnership
Concerns summary (AI summary) Inadequate patient consent regarding Olanzapine depot injection risks, insufficient observation protocols post-injection, and failures in medication change approval processes including SOAD checks, risked fatal Post Injection Syndrome.
Action Planned (AI summary) The North London NHS Foundation Trust outlines changes to Olanzapine depot injection procedures: patients will receive clearer risk information; staff delivering post-injection observations will not be distracted; and alternatives to Olanzapine depot will be explored for patients who refuse vital signs checks.
Emily Lewis
All Responded
2024-0634 15 Nov 2024 Hampshire, Portsmouth and Southampton
Associated British Ports Bay Boats Limited British Marine +8 more
Concerns summary (AI summary) Inconsistent regulations for high-speed RIB operations, inadequate craft design for passenger safety, poor forward visibility, and insufficient risk management systems contribute to serious impact and vibration injuries. Licensing arrangements and interim safety measures are needed.
Noted (AI summary) The UKHMA engaged with stakeholders and communicated findings to members, and brought the MAIB report to the PMSC steering group. They also proposed the inclusion of guidance in the GTGP, which is expected to be reviewed around Q3 2024. British Marine helped produce and publish the HSPV code in 2010, revised in 2019, and made its use a requirement of membership for operators carrying out this type of activity. The RYA has delayed review of its "Small High Speed Passenger Vessel Voluntary Code of Practice" awaiting MCA legislation, and envisages releasing a revised edition soon after the MCA Sport and Pleasure Vessel Code is finalized. The British Standards Institution acknowledges the concern regarding BS EN ISO 11591 but clarifies its role as a facilitator for expert committees to develop standards, not to interpret or regulate them; BSI will refer the concerns to the relevant technical committee. The BPA acknowledges the concerns and has corresponded with the MAIB regarding guidance, stating the MCA should lead this. The BPA has offered to promote and amplify guidance, but is not insured to set safety-critical guidelines itself. The Department for Transport states that the MCA is prioritising an updated Sport or Pleasure Vessel Code, currently under public consultation. The MCA has also been tasked to commission an anthropometric assessment of small high-speed passenger craft safety, with results expected in late spring/early summer 2026. Associated British Ports acknowledges the concerns but states that monitoring AIS tracks of vessels and intervening in their operation would be very challenging, require dedicated resources, and may not materially increase the safety of harbour users, also noting the limitations of their powers and resources for policing vessels. The MCA is working on an updated Sport or Pleasure Vessel Code, informed by the MAIB Investigation Report, which is currently undergoing public consultation. They have also begun procurement for an anthropometric assessment of small high-speed passenger craft safety, with a report expected in late spring/early summer 2026 to inform future code revisions and guidance. The UKMPG states it supports information sharing but doesn't develop guidance and believes this should be led by the MCA. They will support actions suggested but this must be led by the MCA with industry input. Red Bay Boats Limited has instructed Scot Seats to test seats to meet HSC 2000 standards; they recommend installation of Scot Seats where possible; they will not accept any commissions in the thrill-seeking market; and feel that sea safari craft should not exceed 25 knots.
Rachael Ryan
All Responded
2024-0632 15 Nov 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) The absence of a clear protocol for deep tissue biopsy and failure to hold a multi-disciplinary meeting led to significant delays in diagnosis and appropriate antibiotic treatment.
Action Taken (AI summary) The Trust has increased consultant geriatrician presence, clarified the pathway for Interventional Radiology referrals, and will reiterate the Infection Service's role in complex pressure ulcer reviews. Supplementary guidance on pressure ulcer treatment, including biopsy requests and contact information, is being written with a draft expected by February 2025 and will be launched via a Lesson of the Month safety notice.
John Cogdon
All Responded
2024-0631 15 Nov 2024 Teesside & Hartlepool
South Tees Hospitals NHS Foundation Tru…
Concerns summary (AI summary) Fragmented and non-integrated record-keeping and prescribing systems across hospital wards pose risks by hindering cohesive patient information management.
Action Taken (AI summary) The Trust is implementing an electronic prescribing system, with complete rollout expected in early 2026 after refurbishment. In the interim, additional training and education have been provided to staff around medication reconcilliation, safety and awareness of potential errors.
Aviva Otte, Oscar Barker and Yousef Al-Kharboush
All Responded
2024-0628 15 Nov 2024 London Inner (South)
Care Quality Commission Department of Health and Social Care Medicines, and Healthcare Products Regu… +1 more
Concerns summary (AI summary) A lack of clear reporting requirements for section 10 exempt entities regarding adverse events prevents crucial findings from being shared with regulatory bodies, other trusts, or the wider industry.
Action Planned (AI summary) NHS England acknowledges concerns and will work with the MHRA to establish a communication Memorandum of Understanding to share learning from serious incidents related to aseptic medicines preparation/manufacture. They also note that all reports received are discussed by the Regulation 28 Working Group to share learnings across the NHS. CQC will review oversight of independent sector providers not subject to iQAAPS audits during 2025-26. It will also use the iQAAPS dashboard to discuss organization-specific risks with NHS trusts during 2025-26. The MHRA will publish an update to the sector detailing issues raised by this case and our intentions to address the concerns (by the end of March 2025), agree and implement a memorandum of Understanding (MoU) with NHSE for routine updates and also the dissemination of ad hoc learnings from incidents (by end of June 2025). The MHRA will inform devolved governments of this requirement to improve information exchange as soon as practical and agree an approach in line with that for the NHSE MoU (by end of September 2025). NHS England has strengthened guidance on aseptic preparation of medicines and auditing and introduced strengthened oversight and external quality audits via the iQAAPS web-based quality reporting system. NHS England, MHRA and CQC will implement a 2-way information sharing agreement at organisational level to share learning of serious incidents related to aseptic medicines by end of June 2025. DHSC will meet with CQC, NHS England and MHRA to ensure that the actions of each organisation to address concerns are complementary, coordinated and completed.
Teresa Auriemma
All Responded
2024-0633 14 Nov 2024 Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary (AI summary) Doctors repeatedly failed to follow policy for hypokalaemia, resulting in inadequate daily monitoring of potassium levels and inappropriate administration of intravenous potassium, despite prior inquests highlighting similar electrolyte monitoring failures.
Action Planned (AI summary) Worcestershire Acute Hospitals NHS Trust sent an advisory notice to doctors reminding them to prescribe IV fluids and monitor electrolytes as per NICE guidance, set up a working party to examine the reasons for non-compliance with these standards, reviewed the full suite of electrolyte correction policies, improved the visibility and search function of the Trust’s intranet page, and planned actions to get all doctors in the Trust to do CPD on electrolyte balance.
Catherine Forbes
No Identified Response
2024-0630 14 Nov 2024 Oxfordshire
Yacht Harbour Association Ltd
Concerns summary (AI summary) Industry-wide marina safety concerns persist, including inadequate ladder design, insufficient numbers/placement, and poor visibility for persons who fall into water, compounded by safety not being a key criterion for industry awards.
Kumaran Chetty
All Responded
2024-0629 14 Nov 2024 Greater Manchester South
Brinnington Surgery
Concerns summary (AI summary) The GP surgery failed to identify excessive fentanyl use reported in hospital correspondence, lacking proper triage procedures and specific policies to flag concerns about controlled drug abuse and initiate medication reviews.
Action Taken (AI summary) The Brinnington Surgery has amended its process for incoming letters to check for flags indicating controlled drug prescriptions, updated its controlled drugs policy to limit prescriptions to 28 days, and introduced a second opinion from a named GP before prescribing opioids. The Practice has also undertaken an audit of patients on opioid/opiate medication to reduce dosage where possible and is restricting new opioid/opiate prescriptions.
John Ellis
All Responded
2024-0627 14 Nov 2024 Hampshire, Portsmouth and Southampton
Royal College of Veterinary Surgeons Veterinary Medicines Directorate
Concerns summary (AI summary) Inadequate controls and verification processes allowed a veterinary surgeon to easily access a lethal controlled drug, enabling him to misuse it for self-harm without scrutiny.
Noted (AI summary) The VMD provides guidance on the use and storage of veterinary controlled drugs and is producing an article reminding vets of their responsibilities. The VMD investigates breaches of the Veterinary Medicines Regulations (VMR) and conducts risk-based inspections of vet practices and wholesalers. The RCVS will consider additional core requirements in the Practice Standards Scheme (PSS) requiring practices to have individualized suicide prevention plans, review the legislative requirements for schedule 2 CDs and decide what provisions may be extended to schedule 3 CDs via RCVS guidance, and explore methods of communicating the legal and regulatory requirements relating to lethal medicines to the profession. The RCVS will continue to engage with the Home Office regarding additional safeguards for controlled drugs used for euthanasia.
Miranda Avanzi
All Responded
2024-0626 14 Nov 2024 Inner North London
Department for Culture, Media and Sport OFCOM
Concerns summary (AI summary) The widespread and easily accessible availability of explicit, step-by-step suicide guides online, often without age verification, poses a significant risk, enabling vulnerable individuals to self-harm.
Action Planned (AI summary) DSIT is working with Ofcom to implement the Online Safety Act 2023, which tackles illegal and legal forms of online suicide content. The Act requires services to assess the risk of users encountering illegal content and to remove legal content prohibited in their terms of service. Ofcom is providing guidance to services on identifying content that illegally encourages or assists suicide, and search providers have duties to remove or lower the ranking of illegal suicide content. Ofcom is working with services to promote compliance and will take enforcement action if needed, taking evidence from coroner's reports into account.
Hannah Aitken
All Responded
2024-0622 14 Nov 2024 Surrey
Department of Health and Social Care Home Office
Concerns summary (AI summary) The increasing use of for self-harm is not centrally monitored, and current legislation fails to control the import and availability of substances used for poisoning, despite known risks.
Action Planned (AI summary) DHSC is working with the Home Office and other stakeholders to consider potential regulation of a concerning substance. They are also working with the National Police Chiefs’ Council to bring together local intelligence to obtain near to real-time data from across the country on deaths by suspected suicide by method. The Home Office is working with the Department for Health and Social Care to consider the potential benefits and proportionality of further regulation regarding the substance in question. Border Force will continue to monitor its policies and explore opportunities to improve its ability to take action in line with existing legal provisions.
Andrew Howat
All Responded
2024-0623 13 Nov 2024 North Wales (East and Central)
Kingkabs
Concerns summary (AI summary) A taxi firm's training on driver duty of care and safety protocols for vulnerable passengers is inadequate, as a driver would repeat leaving a passenger in an unsafe location and police contact protocols were not followed.
Action Taken (AI summary) KingKabs updated their "DR18 Driver Information & Advice" document with clearer guidance on resolving confrontation and duty of care and created new 'Driver Incident Procedures' within "CC002 Call Centre Procedures" for call center staff, distributing both on January 3rd, 2025.
Joel Colk
All Responded
2024-0621 13 Nov 2024 West Sussex, Brighton & Hove
NHS England & NHS Improvement South East Coast Ambulance Service NHS …
Concerns summary (AI summary) NHS Pathways' overdose categorization system fails to differentiate severity, leading to delayed responses. Ambulances also lack the necessary antidote for certain ingestions, causing critical treatment delays.
Disputed (AI summary) NHS England explains that the NHS Pathways system is a triage tool, and adjustments would be made if national guidance changes. They note that carrying specific medications like Methylene Blue is an operational decision for individual ambulance trusts. All reports are discussed by the Regulation 28 Working Group. SECAmb expresses condolences and explains their protocols, but disputes the need for changes regarding overdose categorization and the provision of specific medications like methylene blue, citing clinical feasibility and national recommendations.
Erin Tillsley
All Responded
2024-0636 12 Nov 2024 Suffolk
Suffolk and North East Essex Integrated… West Suffolk NHS Foundation Trust
Concerns summary (AI summary) A vulnerable child presenting to the Emergency Department after self-harm missed crucial early mental health intervention due to the failure to apply established NICE guidelines and local policy for comprehensive assessment.
Action Taken (AI summary) WSFT have disseminated an updated Triage Risk Assessment form to all ED staff on 13th December 2024 and provided Mental Health Awareness Training to ED staff on 16th December 2024; the ICB is currently updating the Suffolk and North East Essex Health and Social Care Protocol for the Support of Children and Young People in Crisis.
John Doyle
All Responded
2024-0618 12 Nov 2024 Coventry and Warwickshire
British Transplant Society George Eliot Hospital NHS Trust NHS England +2 more
Concerns summary (AI summary) Non-specialist staff have varied understanding of when to contact specialist renal centres, unclear guidelines for information sharing, and inconsistent access to protocols for treating kidney transplant patients.
Noted (AI summary) UHCW and GEH finalized and shared guidelines for managing acutely unwell kidney transplant renal inpatients, discussed them at the Renal Quality Improvement and Patient Safety meeting, agreed to a Service Level Agreement for UHCW renal team to attend GEH, and have changed internal processes to prioritize interhospital transfers. NHS England expresses condolences and acknowledges concerns, referring to existing service specifications and the GIRFT program, while noting local arrangements are for the involved providers to respond to, and that they will consider these in due course. The UKKA and BTS will share recommendations with kidney care and transplant communities, contact patient associations, and share information with the Royal College of Physicians Patient Safety Committee. George Eliot Hospital received management guidelines from UHCW's Renal Team, shared posters for dissemination on 12 December 2024, and included information on the guidelines in daily briefings from 16-20 December 2024, emailing guidelines to all doctors and consultants on 17 December. UHCW will be the primary specialist transfer centre for all renal patients admitted to peripheral hospitals, regardless of their parent specialist unit, following shared guidelines and SLA. GEH confirms switchboard now has master copy of local specialist centre contact details following UKKA/BTS recommendations.
Lisa Gale
All Responded
2024-0619 11 Nov 2024 Avon
Royal College of Obstetricians and Gyna… Royal College of Pathologists South West Regional Midwife +1 more
Concerns summary (AI summary) Royal College of Pathologists' guidelines for urgent LFT reporting have inappropriate thresholds for pregnant women, leading to delayed diagnosis and treatment of conditions like Acute Fatty Liver of Pregnancy.
Noted (AI summary) NHS England expresses condolences and describes the Maternal Medicine Networks established across England; they support revision of the Royal College of Pathologists’ guidelines for urgent reporting of LFTs to incorporate different levels for pregnancy. UHBW will await national guidance from the Royal Colleges regarding a recommended reference range for urgent reporting of LFTs in pregnancy, and then set up a task and finish group to implement these across the Trust. If no national guidance is available, UHBW will look to change the reference range locally. The RCOG acknowledges the concerns raised and highlights existing online learning resources and escalation protocols, while suggesting the Royal College of Pathologists review its guidance on urgent reporting levels of LFTs for pregnant women. The Royal College of Pathologists states that its guidance on communicating critical pathology results is advice to pathologists and that individual cut-offs should be agreed locally with clinicians. The need to agree local cut offs with clinicians will be emphasised in the next revision of this document.
Kirsten Hocking
Partially Responded
2024-0617 11 Nov 2024 West Sussex, Brighton & Hove
HMPPS Probation Service Steps2Recovery
Concerns summary (AI summary) There is a critical lack of specialist rehabilitation accommodation for women at high risk of self-harm, leading to ineffective post-release support. Probation officers also lack sufficient understanding of available housing options and appropriate release planning.
Action Planned (AI summary) Steps2Recovery has implemented several measures including clarity in communication, improved referrals, reconsideration policies, leadership experience, policy reviews, staff training, and enhancements to its case management system. The Probation Service is promoting community disposals and engaging with regional female leads to promote Approved Premises placements for women with complex needs; Female AP briefings for practitioners will emphasize this point from September.
Vera Spencer
All Responded
2024-0616 11 Nov 2024 Derby and Derbyshire
NHS Derby & Derbyshire Integrated Care …
Concerns summary (AI summary) Low ambulance service categorisation of falls leads to dangerously long waits for elderly patients, increasing risks of serious complications like pneumonia and pressure damage, exacerbated by the absence of an out-of-hours falls service.
Action Planned (AI summary) Derby & Derbyshire ICB will explore developing a falls prevention service for all residents, including injurious falls, and implement options to mitigate long lies following a fall, both to be considered in the 2025/26 planning process.
Alison Binyon
All Responded
2024-0615 11 Nov 2024 Derby and Derbyshire
Leicestershire County Council
Concerns summary (AI summary) Inadequate communication policies around sensitive accommodation moves created uncertainty for vulnerable service users and supporting teams. The council's failure to conduct an internal review risks inadequate learning and future deaths.
Action Planned (AI summary) Leicestershire County Council will launch a new procedure in January 2025 to ensure an internal review takes place following an unexpected death, with the aim of identifying learning points or needed amendments to policies.
Alexander Rogers
All Responded
2024-0624 8 Nov 2024 Oxfordshire
Department for Education
Concerns summary (AI summary) A prevalent "cancel culture" among students, involving social ostracism without formal process, severely impacts mental health. This 'self-policing' is linked to a lack of trust in formal reporting mechanisms.
Action Planned (AI summary) The Department for Education, in partnership with the Office for Students (OfS), will mandate higher education providers to have a clear policy on harassment and sexual misconduct reporting and support. They will also convene a roundtable in early 2025 to explore social ostracism and trust in formal processes among students.
Imogen Heap
All Responded
2024-0620 8 Nov 2024 Blackpool & Fylde
National Institute of Health and Care E…
Concerns summary (AI summary) There is a persistent under-appreciation of the severe risks posed by elevated Propranolol levels, a drug widely prescribed for anxiety, particularly in young people.
Action Planned (AI summary) NICE will review the evidence and consult with experts to consider updating guideline CG113 regarding recommendations on propranolol for the treatment of anxiety.