2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 63% average).
Norma Tellam
All Responded
2024-0663
2 Dec 2024
Cornwall & the Isles of Scilly
Cornwall Partnership NHS Foundation Tru…
Royal Cornwall Hospital NHS Trust
University Hospitals Plymouth NHS Trust
Concerns summary (AI summary)
Decisions around patient transfers between hospitals failed to prioritise continuity of clinical care. This led to a patient with post-operative complications being treated by a different team and not returning to the operating hospital for essential follow-up.
Noted
(AI summary)
The response expresses condolences and summarises the concerns. It states the transfers were clinically appropriate and information was shared between hospitals, and Mrs. Tellam received reasonable support.
Gloria Linton
All Responded
2024-0661
2 Dec 2024
West Yorkshire East
Lifeway Care Ltd
Concerns summary (AI summary)
Carers repeatedly failed to use a mandated transfer aid (Rotanda), contravening the care plan and previous instructions. This non-compliance resulted in improper patient positioning and injury.
Action Taken
(AI summary)
Lifeway Care provided additional training to staff on adhering to care plans and using prescribed equipment, and implemented a banner on their online app reminding carers to follow care plans and use prescribed equipment. They also stated that spot checks and refresher training will continue.
Elton Deutekom
Partially Responded
2024-0660
2 Dec 2024
Inner West London
Chelsea and Westminster NHS Foundation …
National Medical Examiner
NHS England
Concerns summary (AI summary)
A newly qualified midwife was distracted by administrative tasks, missing critical CTG changes. The obstetric registrar failed to identify acute hypoxic injury due to reliance on historic data, and senior staff delayed emergency response despite prolonged abnormal CTG.
Action Taken
(AI summary)
NHS England highlighted that providers must ensure midwives meet qualifications and receive adequate supervision, and they should design preceptorship programmes aligned with NHS England’s National Preceptorship Framework. London CapitalMidwife Programme refreshed its Preceptorship Framework, and London's regional Maternity Team established a multiagency Perinatal Quality, Safety, and Surveillance Group to improve safety and service user experience. The Trust has reflected on findings related to evidentiary points 1-3 and sought to address these, with changes implemented following receipt of the HSIB investigation report. Maternal/obstetric notes are now readily available, and consultant was given feedback regarding an oversight.
Junior Powell
No Identified Response
2024-0659
2 Dec 2024
Inner West London
Department of Health and Social Care
Concerns summary (AI summary)
Significant hospital delays in patient review and admission, caused by staff shortages and social care discharge bottlenecks, led to a critical delay in definitive treatment for an aortic dissection, contributing to the patient's death.
Alfie Hinton
All Responded
2024-0658
2 Dec 2024
West Yorkshire Western
Airedale NHS Foundation Trust
Concerns summary (AI summary)
Inadequate assessment and communication of maternal risks led to delays in monitoring and expediting delivery. Poor communication and absence of policy between consultants during a time-critical spinal anaesthetic procedure also caused significant delays.
Action Taken
(AI summary)
Airedale NHS Foundation Trust reported the case to the Healthcare Safety Investigation Branch (HSIB), undertook an internal investigation, accepted HSIB recommendations, and accepted the independent expert report. They detailed actions including updated policies, training, and revised observation procedures.
Keith Foord
All Responded
2024-0657
2 Dec 2024
East Sussex
NHS England
Concerns summary (AI summary)
Aortic dissection requiring emergency surgery and inter-facility transfer is insufficiently categorised, leading to delays. Reclassifying it as Category 1 is necessary to prevent future deaths.
Action Taken
(AI summary)
NHS England highlights national initiatives already underway to improve ambulance response times, patient flow, and hospital discharge processes. It also states that all PFD reports are discussed by a working group to share learnings nationally.
Charlie Owen
All Responded
2024-0665
29 Nov 2024
Berkshire
Ministry of Defence
Concerns summary (AI summary)
The army's vulnerability risk management process fails to ensure 'check-ins' for high-risk soldiers, and suicide prevention training for welfare officers is not mandatory. Inadequate information sharing and documentation between medical and command personnel further hinder support and risk reduction.
Action Planned
(AI summary)
The Ministry of Defence is currently undergoing a comprehensive review of the policy that supports the Army’s VRM Process, with plans to reissue the policy by the end of March 2025. Additionally, record keeping and information sharing improvements will be factored into the policy review of the Army's VRM process.
Raymond Reid
All Responded
2025-0135
28 Nov 2024
Devon, Plymouth and Torbay
Royal Devon University Healthcare Found…
Concerns summary (AI summary)
Hospital care failures led to sepsis from pressure sores, a UTI, and pneumonia. Concerns include inadequate skin checks, risk assessments, malnutrition screening, patient repositioning, and lack of follow-up or photographic documentation for wound care.
Action Taken
(AI summary)
The Royal Devon Healthcare NHS Trust has an annually refreshed Trust-wide Improvement Plan, which recognizes the prevention of pressure damage as one of the top priorities. A Tissue Viability Steering Group has been developed, implemented and overseen to set out specific actions for improvement with accountability for completion.
Oliver Billings
All Responded
2024-0656
28 Nov 2024
Devon, Plymouth and Torbay
Clare House Surgery
Pharmacy2U Limited
Royal Pharmaceutical Society
Concerns summary (AI summary)
A pharmacy issued a subsequent prescription without confirming the cancellation of a previous one, and rapid dispatch prevented error detection. The patient was inappropriately burdened with resolving the pharmacy's error.
Noted
(AI summary)
Amicus Health will flag high-risk patients prescribed medications for closer monitoring with regular reviews and shorter prescriptions. They have eliminated non-auditable messaging systems for clinical information to ensure transparency and accountability in prescription management. The Royal Pharmaceutical Society acknowledges the concerns raised. They will consider how to raise awareness of these important issues through future communications and engagement with the wider pharmacy sector and will raise these issues with colleagues at the professional and representative bodies for pharmacy. Pharmacy2U will monitor inbound contact channels to ensure prompt responses. The superintendent pharmacist has discussed the case with the senior clinical management team and will continue to work internally and with healthcare colleagues in other parts of the NHS.
Kenneth King
All Responded
2024-0653
27 Nov 2024
Norfolk
Norfolk Community Health & Care NHS Tru…
Concerns summary (AI summary)
Community care lacks a formal structure for physiological observations, relying on subjective clinician judgment, and trained staff may not effectively identify deterioration. A critical training program and policy for preventing untrained bank staff from working are significantly delayed.
Action Planned
(AI summary)
Norfolk Community Health & Care NHS Trust has commenced a working group and created an action plan addressing concerns regarding monitoring deteriorating patients, quality assurance, clinical skills, and community demand. They are developing competency passports and a matrix for bank staff and restricting shifts to those with signed-off competencies.
Elan Adams
All Responded
2024-0655
26 Nov 2024
East London
Abbey Healthcare
Concerns summary (AI summary)
Poor phone line quality and unclear communication from nursing staff hindered emergency calls. Additionally, a faulty resident call bell meant staff couldn't reliably be alerted, posing a significant safety risk.
Action Taken
(AI summary)
Abbey Healthcare has installed an app on handsets connected to Wi-Fi for direct 999 calls, is replacing Wi-Fi hotspots, and has updated the Manager Daily Walk Round Checklist to include call bell checks; also updated the Call Bell Policy to specify actions when call bells fail.
Jay Whiting
All Responded
2024-0654
26 Nov 2024
Devon, Plymouth and Torbay
Plymouth City Council
Concerns summary (AI summary)
Mature trees lining Embankment Road are dangerously close to the carriageway, directly contributing to multiple fatal collisions when vehicles leave the road. Their placement also obstructs pedestrian safety.
Action Planned
(AI summary)
Plymouth City Council plans to implement a process to extend the 30mph speed limit on Embankment Road, subject to a Traffic Regulation Order, and remove a number of trees adjacent to the north-east bound carriageway, with removal anticipated by the end of June 2025.
Amy Butcher
All Responded
2024-0651
26 Nov 2024
Suffolk
Department of Health and Social Care
Norfolk and Suffolk NHS Foundation Trust
Concerns summary (AI summary)
The mental health medication prescribing system is confusing and lacks a single point of contact, requiring patients in crisis to contact multiple services. This is compounded by out-of-hours issues and restrictions on certain medications.
Noted
(AI summary)
Norfolk and Suffolk NHS Foundation Trust states that the NHS 111 Mental Health Option telephone support line is not commissioned to provide medication prescriptions and refers to its Management of Medicines Policy; it also says it has implemented a new Standard Operating Procedure for mental health liaison teams within acute hospitals. DHSC states that the NHS England National Specialty Advisor for Mental Health Pharmacy will write to mental health Chief Pharmacist colleagues across England requesting that they ask local systems and prescribing committees to review their local mental health prescribing policies.
Jon-Paul Prigent
All Responded
2024-0648
26 Nov 2024
Derby and Derbyshire
Department for Transport
Driving Standards Agency
Agricultural Engineers Association
+3 more
Concerns summary (AI summary)
Agricultural tractors and trailers lack independent roadworthiness testing and essential safety features like decoupling prevention, despite their increasing size and road usage. Current regulations are outdated, posing significant public road safety risks.
Noted
(AI summary)
The Department for Transport will examine what more could be done to ensure the roadworthiness of tractors, trailers and coupling devices and will investigate how best to raise awareness of the DVSA's published guidance on maintaining roadworthiness and vehicle loading, as well as of the existing voluntary trailer maintenance scheme. The NFU provides information and guidance to its members via its website, Business Guides, the British Farmer and Grower magazine, and electronic newsletters, and regularly highlights the importance of tractor and trailer maintenance when communicating with its members. HSE outlines its role as Britain’s national regulator for workplace health and safety and highlights that the health and safety legislative framework and associated guidance is sufficient and clear in its requirement to use equipment suitable for the task that is maintained in a safe condition. The AEA and BAGMA would support proposals for change from the Department for Transport including extending mandatory roadworthiness testing to vehicles travelling below 25mph and requiring failsafe breakaway systems on all trailers.
Susan Paley
All Responded
2024-0647
26 Nov 2024
Manchester South
Harbour Healthcare Ltd
Concerns summary (AI summary)
A vulnerable patient was left without an accessible call bell, and care staff lack a checklist to ensure essential safety aids are consistently in place for residents.
Action Taken
(AI summary)
Harbour Healthcare upgraded the call bell system to enable the use of more advanced, infra-red assistive technology. They also use the digital care planning system PCS and have strengthened it by the addition of a PCS training module completed by all staff using this system.
Emma Sanders
All Responded
2024-0646
26 Nov 2024
Dorset
NHS Dorset
NHS England
Concerns summary (AI summary)
A High Intensity Use Care Plan was not shared with ambulance services or other hospitals. Upon admission, there were delays in accessing the patient's record, preventing adherence to her care plan and leaving staff unaware of her significant self-harm history.
Noted
(AI summary)
NHS England acknowledges the concerns and provides context on the Summary Care Record (SCR), the Royal College of Emergency Medicine (RCEM) guidance, and the National Record Locator (NRL), and states reports are discussed by the Regulation 28 Working Group. NHS Dorset will enforce the use of the Dorset Care Record in line with contractual commitments in 2025/2026 and will monitor progress of the issue directly via their Corporate Risk Register. They will also share the Regulation 28 Report with NHS partners and wider system partners at the Pan Dorset Mortality Group.
Jonathon Lawlor
All Responded
2024-0667
25 Nov 2024
Mid Kent and Medway
HM Prison and Probation Service
Concerns summary (AI summary)
Due to severe staff shortages, keywork sessions for prisoners were drastically reduced, potentially increasing risks for those in custody, despite guidance recommending weekly meetings.
Action Planned
(AI summary)
HMP Elmley has been compiling a Key Work Delivery Strategy to address and improve the issue of key work, with the goal of ensuring that all prisoners are allocated a key worker and that specific cohorts of prisoners at risk of harm or self-harm are identified and supported by trained staff members. For 2025/6 the minimum expectation for key work delivery will rise to two key work sessions every four weeks as a minimum.
Dean Bray
No Identified Response
2024-0649
25 Nov 2024
Hampshire, Portsmouth & Southampton
Southern Health Foundation Trust
Concerns summary (AI summary)
Staff in seclusion rooms could not make emergency calls directly, and paramedics faced delays accessing a patient due to unknown and unshared direct ward access routes, hindering emergency response.
Jaipreet Panesar
All Responded
2024-0645
25 Nov 2024
Berkshire
Oxford Health NHS Foundation Trust
Concerns summary (AI summary)
A patient was discharged without a care coordinator or key worker, and critical information sharing is hampered because different clinical note systems cannot access each other's records.
Action Taken
(AI summary)
Oxford Health NHS Foundation Trust has uploaded patient information from Buckinghamshire Talking Therapies (BTT) to Thames Valley & Surrey (TVS) Shared Care Records/Graphnet dating back to 1st May 2022, concluding in November 2024, and all patients accessing BTT will have information of their involvement with BTT uploaded on TVS each day.
Margaret Feeney
Partially Responded CC
2024-0644
25 Nov 2024
Derby and Derbyshire
Daynight Pharmacy
Department of Health and Social Care
Macklin Street Surgery
+1 more
Concerns summary (AI summary)
Inadequate measures exist at the GP surgery and pharmacy to prevent over-prescribing of medication to at-risk patients during extended bank holiday periods, increasing overdose risk.
Action Planned
(AI summary)
Macklin Street Surgery will create a policy for issuing prescriptions around bank holidays, to be included in induction and locum packs with training offered to relevant staff, and will seek advice from the Integrated Care Board on managing high-risk patients and sharing learning with other GP surgeries. The DHSC outlines several initiatives already in place, including Summary Medication Reviews, a national programme for non-pharmacological alternatives, publication of a repeat prescribing toolkit, and an oversupply dashboard. They also highlight the NHS Medicines Safety Improvement Programme focusing on chronic pain and opioid reduction. Derby and Derbyshire Integrated Care Board will ensure system wide engagement and cascade through various channels including: Community Pharmacy Derbyshire Newsletter, GP Key messages delivered to practices by the ICB Pharmacy Directorate team, ICB Pharmacy Directorate Team Medicines safety messages shared with practices and Prescribing Leads Forums.
Colin Wiles
All Responded
2024-0652
24 Nov 2024
City of Kingston Upon Hull and the County of the East Riding of Yorkshire
East Riding of Yorkshire Council
Hull University Teaching Hospital
NHS England
Concerns summary (AI summary)
A Vulnerable Adult Risk Management meeting was not held despite high risks. Callers are not clearly advised to re-contact emergency services if concerns persist, and excessive ambulance handover delays significantly impact emergency care.
Action Planned
(AI summary)
NHS England is prioritizing improvements to hospital discharge, coordination of community-based services, length of stay for admitted patients, and reducing delays. Regional colleagues have engaged with Humber Health Partnership to address ambulance handover times, and all reports received are discussed by the Regulation 28 Working Group to share learnings. The Humber Health Partnership implemented the 045 Handover Plan at Hull Royal Infirmary in December 2023, using a phased approach to reduce ambulance handover times. They have also implemented a Temporary Escalation Space (TES) and Boarding Standard Operating Procedure to improve patient flow and increase bed availability. The ERSAB and ASCH are collaborating with Hull City Council to review and renew the VARM procedure, to be renamed Multi Agency Risk Management (MARM) meeting procedure, expected to be finalised in early 2025. The service will consider making MARM training mandatory for practitioners.
Nicolette McCarthy
All Responded
2024-0650
22 Nov 2024
East Sussex
Department of Health and Social Care
National Institute for Health and Care …
NHS England
Concerns summary (AI summary)
The NHS smoke-free policy on mental health wards may increase self-harm risk by exacerbating mental distress and forcing patients into unsupervised smoking areas, potentially leading to unnoticed disappearances and suicides.
Noted
(AI summary)
NHS England acknowledges concerns about smoke-free policy application in mental health settings but refers to existing NICE guidance and states that individual NHS Trusts are responsible for local implementation. They also note that regional colleagues are seeking assurances from the relevant system regarding local arrangements. NICE acknowledges the concerns but states that the issues raised regarding national policy contradictions are outside their remit and best addressed by NHS England and the CQC. They highlight their guideline NG209 on tobacco dependence. The Department of Health and Social Care acknowledges the concerns regarding the smoke-free policy's impact on mental health inpatients and refers to the legal requirement for smokefree hospital premises. They expect NHS organisations to support patients who smoke through cessation measures or safe leave arrangements, and note that NHS England will address concerns around national guidance.
Muhammad & Naemat Esmael
All Responded
2024-0643
22 Nov 2024
Swansea Neath and Port Talbot
Mid and West Wales Fire and Rescue Serv…
Welsh Government
Concerns summary (AI summary)
Welsh housing legislation requiring only two hard-wired smoke alarms in rented properties is insufficient, as alarms failed to activate in a contained bedroom fire, posing a risk to life. Crucial items were also prematurely removed from the fire scene, hindering investigation into the cause.
Noted
(AI summary)
Mid and West Wales Fire and Rescue Service supports increasing smoke alarm coverage to the highest standard in all new build premises in Wales and will support any proposals for legislative enhancement by the Welsh Government. They do not propose any action regarding police primacy at fire scenes. The Welsh Government acknowledges the concern regarding smoke alarms and refers to the Renting Homes (Wales) Act 2016, which mandates landlords to ensure rented homes are fit for habitation and to install a smoke alarm on each storey. The findings of the Regulation 28 report will be considered alongside findings from the independent evaluation of the Act.
Edward Barnard
Partially Responded
2024-0640
21 Nov 2024
London Inner (South)
Royal College of Veterinary Surgeons
Veterinary Medicines Directorate
Concerns summary (AI summary)
A vulnerable young adult illicitly obtained an animal-licensed substance for suicide, highlighting an emerging risk. Licensing bodies and veterinary societies must examine preventive measures to curb access and prevent future deaths.
Action Planned
(AI summary)
The RCVS will consider adding a requirement for practices to have individualised suicide prevention plans, review legislative requirements for schedule 2 CDs, review guidance on returning CDs when off duty, and explore methods of communicating legal and regulatory requirements relating to lethal medicines to the profession. They will also continue to engage with the Home Office on additional safeguards.
Dorothy Nias
All Responded
2024-0642
20 Nov 2024
Cornwall and the Isles of Scilly
Department for Transport
Driver and Vehicle Licensing Agency
Concerns summary (AI summary)
The absence of mandatory medical checks for drivers over 70, who only self-declare fitness, poses a significant road safety risk. This enables drivers with declining abilities to remain on the road, contributing to fatal and serious collisions.
Noted
(AI summary)
The DVLA acknowledges receipt of the coroner's report and extends condolences, stating that a full response, agreed with the Department for Transport, will be sent by the Secretary of State for Transport. The Department for Transport acknowledges the concerns, explains the driver licensing renewal process for those over 70, and mentions a 2023 call for evidence on driver licensing for people with medical conditions, the analysis of which is ongoing, with potential changes to the legislative framework to follow.