2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
David Crompton
All Responded
2024-0713
31 Dec 2024
West Yorkshire (Eastern)
Midway Pharmacy
General Pharmaceutical Council
Concerns summary
The pharmacy repeatedly failed to promptly supply essential anti-epileptic medication, leaving the patient without treatment and lacking clear systems for managing supply shortages.
Action taken summary
Midway Pharmacy has reworded its Standard Operating Procedures to emphasize referral to local hospitals for medication shortages and its Superintendent Pharmacist has written to Community Pharmacy Eng
Michael Jervis
All Responded
2024-0712
30 Dec 2024
Cornwall and Isles of Scilly
Royal Cornwall Hospital Trust
Concerns summary
Despite repeated observations indicating sepsis and a need for antibiotics, the sepsis six protocol was not triggered due to staff failure and the absence of a digital alert system.
Action taken summary
Royal Cornwall Hospital Trust has implemented mandatory sepsis training for nurses and healthcare assistants, commenced sepsis update training for doctors, and applied sepsis screening tools to all bl
Denise Johnson
All Responded
2025-0030
30 Dec 2024
Suffolk
East Suffolk and North Essex Foundation…
Concerns summary
The hospital had insufficient timely feedback for practitioners on ERCP complications, poor communication with families, and unclear consultant cover for unexpected leave, compromising patient safety.
Action taken summary
East Suffolk and North Essex Foundation Trust has started three-monthly ERCP Multi-Disciplinary Team meetings to discuss cases and complications. They have also drafted and approved a new cross-site S
Ian Harris
All Responded
2025-0031
30 Dec 2024
Shropshire, Telford & Wrekin
Driver and Vehicle Licensing Agency
Concerns summary
The HGV licence medical process allows drivers to use independent GPs without access to full medical history, enabling them to hide disqualifying conditions and pose a road risk.
Action taken summary
The DVLA acknowledged the concerns but stated that making it a legal requirement for a driver's own GP to complete D4 medical reports could have significant impacts. They confirmed that …
Daniel Isaacs
All Responded
2024-0709
24 Dec 2024
Nottingham and Nottinghamshire
Department for Transport
Concerns summary
There is no requirement for electric scooter riders to wear helmets, increasing the risk of fatal head injuries in collisions due to their vulnerability on the road.
Action taken summary
The Department for Transport stated that mandating cycle helmets was previously reviewed and rejected due to potential disbenefits, and that private e-scooters remain illegal. While government guidanc
Paul Taylor
All Responded
2024-0710
24 Dec 2024
Nottingham and Nottinghamshire
Nottinghamshire Police
Concerns summary
Suspects interviewed on a voluntary basis for relevant offences do not receive automatic mental health nurse referrals, creating a disparity in access to healthcare support compared to those in custody.
Action taken summary
Nottinghamshire Police is undertaking a policy revision to ensure consistent procedures for supporting suspects, irrespective of whether they are arrested or attend voluntarily. The amended policy wil
William Hare
All Responded
2024-0708
23 Dec 2024
Essex
Mid and South Essex NHS Foundation Trust
Concerns summary
Significant and systemic delays occurred in diagnosis, biopsy, MDT reviews, and treatment due to fragmented systems, poor inter-hospital coordination, and procedural errors.
Action taken summary
Mid and South Essex NHS Foundation Trust has made significant improvements to diagnostic pathways including increased clinic capacity and new weekly specialist MDT meetings now attended by specialist
Nigel Sweet
All Responded
2024-0711
23 Dec 2024
Cornwall and Isles of Scilly
National Highways
Concerns summary
A dangerous stretch of the A38 with a high collision rate lacks funding for a proposed average speed camera safety scheme.
Action taken summary
National Highways has secured agreement for funding of an Average Speed Camera System (ASCS) on the A38 between Landrake and Tideford. Work is scheduled to commence in Q1 2025/26, with …
David Lodge
All Responded
2025-0041
23 Dec 2024
East Riding of Yorkshire and City of Kingston Upon Hull
Hull University Teaching Hospitals NHS …
NHS England
Care Quality Commission
Concerns summary
The emergency department failed to accurately assess pain in a non-verbal patient, conduct basic examinations for pneumonia, and appropriately escalate high NEWS2 scores, coupled with a lack of internal incident review.
Action taken summary
NHS England noted it was not directly involved in the clinical care but confirmed that a Learning Disability Mortality Review (LeDeR) is currently in progress to examine the care delivered …
David Haw
All Responded
2024-0698
20 Dec 2024
Dorset
Department for Transport
Royal Yachting Association
Concerns summary
The provided text is incomplete and does not contain discernible coroner's concerns regarding future deaths.
Action taken summary
The RYA disputes the need for legislative changes, arguing current laws are adequate and that event organising authorities are not best placed to manage certain risks. It will, however, work …
Oliver Winson
All Responded
2024-0699
20 Dec 2024
Norfolk
NHS England
Concerns summary
Patients with undiagnosed or untreated ADHD face excessively long waiting lists, leading to potential deterioration, harmful behaviors, and increased risk of death.
Action taken summary
NHS England acknowledges extensive national waiting lists for adult ADHD services and the medication shortages, referring to 2023 national guidance for Integrated Care Boards on improving access. They
Antony Williamson
All Responded
2024-0700
20 Dec 2024
Manchester South
Department of Health and Social Care
Concerns summary
A lack of formal communication frameworks between different NHS specialties and Trusts, especially in complex mental health and pain cases, resulted in fragmented patient care.
Action taken summary
The DHSC reports that Manchester University NHS Foundation Trust has made local changes to enhance communication between specialties and partner organisations. This includes a Matron leading collabora
Haydar Jefferies
Partially Responded
2024-0702
20 Dec 2024
Surrey
HMPPS
NHS England
Ministry of Justice
+1 more
Concerns summary
HMP Coldingley lacked systems for recording welfare information, collating prisoner details, checking mental health referrals, and providing out-of-hours clinical mental health support, leading to inadequate crisis management.
Action taken summary
NHS England plans to issue guidance for healthcare staff to record self-harm discussions, ensure good order and discipline reviews include self-harm questions, and mandate mental health teams log all
Eleanor Curley-Bennett
All Responded
2024-0705
20 Dec 2024
Staffordshire
Festimed
Concerns summary
There was a critical lack of availability of essential medical equipment and adrenaline, which severely compromised the ability to provide emergency care.
Action taken summary
The CQC states that care provided at events falls outside its regulatory remit and notes that Festimed Ltd went into voluntary liquidation. However, CQC has reviewed and updated its registration …
Edith Pye
All Responded
2024-0706
20 Dec 2024
Worcestershire
Care UK Ltd
Concerns summary
The care home had ambiguous care plans, staff routinely failed to follow safety protocols, and handover documents were deficient and unaudited, indicating systemic failures in ensuring resident safety.
Action taken summary
Care UK has revised its care plan policy to ensure clarity, introduced quarterly reviews, and implemented a new Safety Incident Response Framework policy (September 2024). This new policy mandates tha
Susan Karakoc
Partially Responded
2024-0702-wp94642
20 Dec 2024
Nottingham and Nottinghamshire
Department for Science
Department of Health and Social Care
Financial Conduct Authority
+2 more
Concerns summary
Search engines readily return websites selling addictive prescription medications, indicating a failure in monitoring online supply chains and detecting criminal financial enterprises.
Action taken summary
The DHSC reports that the MHRA previously investigated the website used by the deceased and issued a domain suspension request, resulting in its takedown. The MHRA also plans various future …
Andrew Lewis
All Responded
2024-0697
19 Dec 2024
Berkshire
Department of Health and Social Care
NHS England
Concerns summary
Systemic and prolonged ambulance service capacity issues, coupled with extensive hospital handover delays, led to extreme response times, with national concerns about oversight and unaddressed PFD reports.
Action taken summary
NHS England has set out ambitions in its 2024/25 planning guidance to improve Category 2 ambulance response times to an average of 30 minutes and enhance A&E performance. It also …
Eleanor Aldred-Owen
All Responded
2024-0695
18 Dec 2024
Liverpool and Wirral
NHS England
Concerns summary
The hospital's standard operating procedure for radiographers lacked provisions for escalating care or initiating urgent arrest calls when patients showed clear signs of imminent danger.
Action taken summary
NHS England will share links to HCPC proficiency standards for radiographers on NHS Futures to remind staff of their responsibilities. They also note that Alder Hey Children’s NHS Foundation Trust …
Sylvia Savage
All Responded
2025-0010
18 Dec 2024
Durham and Darlington
Four Seasons Healthcare
Concerns summary
The care home exhibited inadequate fall reporting, ineffective patient monitoring, reliance on family for medical intervention post-fall, and poor, unsecured record-keeping, hindering proper resident care and risk assessment.
Action taken summary
Four Seasons Healthcare states that staff training in record-keeping and archiving has been undertaken, and actions have been implemented to address concerns. This includes policies ensuring all care
Mary Whitlock
All Responded
2024-0692
17 Dec 2024
Essex
Mid & South Essex NHS Trust
Concerns summary
A patient with opioid allergies was given morphine, highlighting a medication error. Concerns also included persistent ward understaffing and the absence of a discharge summary or safety netting advice for a vulnerable patient.
Action taken summary
The Trust has recruited 12 additional nurses and 2 HCA roles for Notley Ward, ensuring it is staffed to establishment, and embedded clear escalation processes for staffing concerns. They have …
Matthew Sheldrick
All Responded
2024-0689
16 Dec 2024
West Sussex, Brighton and Hove
Sussex ICB
Concerns summary
Critical shortages of mental health inpatient beds, particularly for neurodiverse and transgender patients, led to dangerous A&E wait times and an unsuitable environment, alongside service gaps for high-risk individuals.
Action taken summary
NHS Sussex has implemented daily 'Safe, Timely and Appropriate Discharge' meetings, daily mental health professional reviews in ED, and increased crisis/home treatment teams. They have also establishe
Matthew Sheldrick
All Responded
2024-0690
16 Dec 2024
West Sussex, Brighton and Hove
Department of Health and Social Care
NHS England
Concerns summary
Severe national shortages of mental health beds, especially for autistic and transgender patients, led to dangerously long A&E waits, where the environment was unsuitable and exacerbated mental health conditions.
Action taken summary
NHS England has launched a national learning hub for Emergency Department staff and published guidance on improving pathways and waiting times for mental health patients. They are also developing furt
Anne Leake
All Responded
2024-0696
16 Dec 2024
Staffordshire and Stoke-on-Trent
University Hospitals of North Midlands …
Concerns summary
Fragmented medical record systems across hospital teams resulted in a critical multi-disciplinary team decision being overlooked, with current interim solutions still vulnerable to human error.
Action taken summary
The Trust has implemented daily Ward Round Boards, a new surgical board with MDT outcome fields, and a new Cardiology/Thoracic Critical Pathway to improve communication. They have also reintroduced we
Susan Evans
All Responded
2024-0687
13 Dec 2024
Hampshire, Portsmouth and Southampton
Portsmouth Hospital NHS Trust
Concerns summary
Critical failures in adhering to the hospital's post-operative care pathway for bariatric patients, including missing specialist reviews and unescalated pain, significantly contributed to the patient's death.
Action taken summary
The Trust has introduced a new Bariatric Discharge Protocol, incorporated into patient pathway booklets, which outlines 8 criteria for discharge including daily reviews by bariatric or senior Upper GI
Laura-Jane Seaman
All Responded
2024-0688
13 Dec 2024
Essex
Royal College of Obstetricians and Gyna…
Mid & South Essex NHS Trust
Concerns summary
Critical failures in medical record-keeping, delayed patient escalation, non-compliance with major haemorrhage protocols, and misidentification of maternal collapse contributed to the death, highlighting training deficiencies in covert bleeding.
Action taken summary
The Royal College of Obstetricians and Gynaecologists acknowledges the coroner's concerns regarding the Trust's investigation and record-keeping failures. They reiterate their commitment to improving