2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 63% average).
David Crompton
All Responded
2024-0713
31 Dec 2024
West Yorkshire (Eastern)
General Pharmaceutical Council
Midway Pharmacy
Concerns summary (AI summary)
The pharmacy repeatedly failed to promptly supply essential anti-epileptic medication, leaving the patient without treatment and lacking clear systems for managing supply shortages.
Action Taken
(AI summary)
The GPhC has opened an investigation into the concerns raised in the regulation 28 report. A GPhC inspection found the pharmacy had robust processes to manage out-of-stock medicines, including electronic ordering and communication platforms. Midway Pharmacy has reviewed SOPs to promptly identify owings, engages colleagues to ensure adherence, and sources medication from other pharmacies/wholesalers when possible. From March 3, 2025, patients with owings will receive Community Pharmacy England's Medicine Supply Leaflet and will be referred to their GP/local hospital if needed.
Ian Harris
All Responded
2025-0031
30 Dec 2024
Shropshire, Telford & Wrekin
Driver and Vehicle Licensing Agency
Concerns summary (AI summary)
The HGV licence medical process allows drivers to use independent GPs without access to full medical history, enabling them to hide disqualifying conditions and pose a road risk.
Noted
(AI summary)
The DVLA acknowledges the concerns and explains the current driver licensing requirements, including medical standards and reporting obligations. They state that the information provided on Mr. Harris's D4 medical reports did not raise any health concerns.
Denise Johnson
All Responded
2025-0030
30 Dec 2024
Suffolk
East Suffolk and North Essex Foundation…
Concerns summary (AI summary)
The hospital had insufficient timely feedback for practitioners on ERCP complications, poor communication with families, and unclear consultant cover for unexpected leave, compromising patient safety.
Action Taken
(AI summary)
The Trust is starting 3 monthly ERCP Multi-Disciplinary Team meetings to discuss all cases and complications. A cross-site SOP has been drafted and approved entitled “Patient Take Over During Sickness Absence of a General Surgery Consultant”. The Trust is also implementing changes to ensure a named Consultant is allocated to patients.
Michael Jervis
All Responded
2024-0712
30 Dec 2024
Cornwall and Isles of Scilly
Royal Cornwall Hospital Trust
Concerns summary (AI summary)
Despite repeated observations indicating sepsis and a need for antibiotics, the sepsis six protocol was not triggered due to staff failure and the absence of a digital alert system.
Action Taken
(AI summary)
The Trust has implemented a sepsis safety brief, made sepsis training mandatory, provided sepsis update training for doctors, and applied the sepsis screening tool to all blood pressure machines. They plan to implement a sepsis trigger within the new E-care system scheduled for roll-out in November 2025.
Paul Taylor
All Responded
2024-0710
24 Dec 2024
Nottingham and Nottinghamshire
Nottinghamshire Police
Concerns summary (AI summary)
Suspects interviewed on a voluntary basis for relevant offences do not receive automatic mental health nurse referrals, creating a disparity in access to healthcare support compared to those in custody.
Action Planned
(AI summary)
Nottinghamshire Police is revising its policy to ensure consistent procedures for supporting suspects of relevant offences, irrespective of whether they are arrested or attend voluntarily. The revised policy will include an automatic referral to Liaison and Diversion (healthcare services) and is planned for implementation by 1st March 2025.
Daniel Isaacs
All Responded
2024-0709
24 Dec 2024
Nottingham and Nottinghamshire
Department for Transport
Concerns summary (AI summary)
There is no requirement for electric scooter riders to wear helmets, increasing the risk of fatal head injuries in collisions due to their vulnerability on the road.
Noted
(AI summary)
The Department for Transport acknowledges the concerns regarding helmet use for e-scooter and bicycle riders. The government guidance for e-scooter rental trials strongly recommends all users should wear helmets. They state that helmets remain a matter of personal choice for cyclists.
David Lodge
All Responded
2025-0041
23 Dec 2024
East Riding of Yorkshire and City of Kingston Upon Hull
Care Quality Commission
Hull University Teaching Hospitals NHS …
NHS England
Concerns summary (AI summary)
The emergency department failed to accurately assess pain in a non-verbal patient, conduct basic examinations for pneumonia, and appropriately escalate high NEWS2 scores, coupled with a lack of internal incident review.
Action Planned
(AI summary)
A LeDeR review is in progress to look at the care delivered, and NHS England is sharing learnings from PFD reports nationally via a working group. The response provides context and explanation but does not describe completed actions. The CQC has received and accepted an action plan from the Hull University Teaching Hospitals NHS Trust following Mr. Lodge's death, and is monitoring progress through regular engagement and a monthly Quality Improvement Group. They have also requested evidence of action taken following the death, and will check compliance with regulations during the next inspection. The Trust outlines actions taken since January 2022, including the creation of NHS Humber Health Partnership and various groups sharing knowledge to improve patient safety. They have implemented a new NEWS2 escalation process, mandatory training, and a frailty pathway, and are actively participating in the Learning Disabilities Mortality Review programme.
Nigel Sweet
All Responded
2024-0711
23 Dec 2024
Cornwall and Isles of Scilly
National Highways
Concerns summary (AI summary)
A dangerous stretch of the A38 with a high collision rate lacks funding for a proposed average speed camera safety scheme.
Action Planned
(AI summary)
National Highways has agreed, but not yet secured, business case and funding for the Average Speed Camera System (ASCS) and work is scheduled to commence in Q1 2025/26. They plan to complete the initial design completion package for ASCS and speed limits by March/April 2025.
William Hare
All Responded
2024-0708
23 Dec 2024
Essex
Mid and South Essex NHS Foundation Trust
Concerns summary (AI summary)
Significant and systemic delays occurred in diagnosis, biopsy, MDT reviews, and treatment due to fragmented systems, poor inter-hospital coordination, and procedural errors.
Action Taken
(AI summary)
The trust has made improvements to diagnostic pathways by increasing clinic capacity and consultant presence, reducing diagnosis timescales. They have also improved pre-assessment clinics with specialist staff reviewing patient lists for early support.
Edith Pye
All Responded
2024-0706
20 Dec 2024
Worcestershire
Care UK Ltd
Concerns summary (AI summary)
The care home had ambiguous care plans, staff routinely failed to follow safety protocols, and handover documents were deficient and unaudited, indicating systemic failures in ensuring resident safety.
Action Taken
(AI summary)
Care UK has implemented a revised Safety Incident Response Framework (SIRF) policy based on the NHS framework, introduced in September 2024, to place responsibility for investigating serious incidents on independent Home Managers. They have also improved the process for updating care plans and handover sheets and ensured regular monitoring by the Home Manager.
Eleanor Curley-Bennett
All Responded
2024-0705
20 Dec 2024
Staffordshire
Festimed
Concerns summary (AI summary)
There was a critical lack of availability of essential medical equipment and adrenaline, which severely compromised the ability to provide emergency care.
Noted
(AI summary)
CQC cannot regulate the care provided by Festimed Ltd at the event site, but can once the ambulance leaves the event. They note that Festimed Ltd went into voluntary liquidation and is no longer providing a service.
Susan Karakoc
Partially Responded
2024-0702
20 Dec 2024
Nottingham and Nottinghamshire
Department for Science, Innovation and …
Department of Health and Social Care
Minister of State for Prisons, Parole a…
+2 more
Concerns summary (AI summary)
Search engines readily return websites selling addictive prescription medications, indicating a failure in monitoring online supply chains and detecting criminal financial enterprises.
Noted
(AI summary)
• HMP Coldingley developed and embedded a new process to ensure that important information relating to the welfare of prisoners is recorded and shared appropriately.
• Any contact from a concerned relative or friend of a prisoner must be logged as a case note on P-NOMIS and the Safety team must be informed.
• That information is then added to the daily briefing sheet and discussed at the next Safety Intervention Meeting (SIM). • The prison is rolling out mental health training for Custodial Managers and CSU Staff to assist with populating the referral form with all relevant information in respect of risk and to support custodial prison staff in identifying mental health concerns more readily.
• The prison expects all existing staff in these positions to have completed the training by the end of January 2025 and that new recruits into these positions will be required to complete the training before taking up post.
• The Prison is willing to publish an amended version of the referral form if the Mental Health team identify that they require the inclusion of specific information.
Haydar Jefferies
Partially Responded
2024-0702-wp94639
20 Dec 2024
Surrey
HMP Coldingley
HMPPS
Ministry of Justice
+1 more
Concerns summary (AI summary)
HMP Coldingley lacked systems for recording welfare information, collating prisoner details, checking mental health referrals, and providing out-of-hours clinical mental health support, leading to inadequate crisis management.
Noted
(AI summary)
• The prison has developed and embedded a new process to ensure that important information relating to the welfare of prisoners is recorded and shared appropriately.
• Any contact from a concerned relative or friend of a prisoner must be logged as a case note on P-NOMIS and the Safety team must be informed.
• That information is then added to the daily briefing sheet and discussed at the next Safety Intervention Meeting (SIM). • The prison is rolling out mental health training for Custodial Managers and CSU Staff to assist with populating the referral form with all relevant information.
• The prison expects all existing staff in these positions to have completed the training by the end of January 2025 and that new recruits into these positions will be required to complete the training before taking up post.
• The Prison is willing to publish an amended version of the referral form if the Mental Health team identify that they require the inclusion of specific information.
Antony Williamson
All Responded
2024-0700
20 Dec 2024
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
A lack of formal communication frameworks between different NHS specialties and Trusts, especially in complex mental health and pain cases, resulted in fragmented patient care.
Action Taken
(AI summary)
The Matron for Mental Health Safeguarding is leading work to enhance communication between services within the Trust and with partner organisations. A simplified suicide risk assessment has also been developed for the pain clinic.
Oliver Winson
All Responded
2024-0699
20 Dec 2024
Norfolk
NHS England
Concerns summary (AI summary)
Patients with undiagnosed or untreated ADHD face excessively long waiting lists, leading to potential deterioration, harmful behaviors, and increased risk of death.
Action Planned
(AI summary)
NHS England acknowledges the long waits for ADHD services and describes a national programme to improve access, including exploring digital options for diagnosis and support, and moving to a needs-based approach. They have also developed guidance for systems to manage medication shortages. The RPS published a report on medicines shortages in Nov 2024 and will consider how to raise awareness of these issues through future communications and engagement and with professional bodies for pharmacy.
David Haw
Partially Responded
2024-0698
20 Dec 2024
Dorset
Department for Transport
Offshore Racing Council
Royal Yachting Association
Concerns summary (AI summary)
The provided text is incomplete and does not contain discernible coroner's concerns regarding future deaths.
Noted
(AI summary)
The RYA will work with Organising Authorities to establish trends around support boats and to support Organising Authorities in managing risks associated with their events, continuing to raise awareness of responsible behavior. The Department for Transport acknowledges the concerns raised in the PFD report but states that existing legislation and guidance are sufficient, placing responsibility on local authorities and vessel operators to ensure safety. They will continue to review evidence on alcohol limits and PFD use, but do not plan to introduce national mandates.
Andrew Lewis
All Responded
2024-0697
19 Dec 2024
Berkshire
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
Systemic and prolonged ambulance service capacity issues, coupled with extensive hospital handover delays, led to extreme response times, with national concerns about oversight and unaddressed PFD reports.
Action Planned
(AI summary)
The government has set delivery instructions for the NHS through the prioritisation of five key objectives aimed at driving reform within the NHS, including improving A&E and ambulance wait times. In Spring 2025, the Government will publish its 10-Year Health Plan which will set out radical reforms for the NHS. NHS England is working to improve Category 2 ambulance response times and urgent and emergency care services by growing the workforce, improving hospital flow, reducing handover delays, speeding up discharges, and expanding community services, and has set targets for 2024/25. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions.
Sylvia Savage
All Responded
2025-0010
18 Dec 2024
Durham and Darlington
Four Seasons Healthcare
Concerns summary (AI summary)
The care home exhibited inadequate fall reporting, ineffective patient monitoring, reliance on family for medical intervention post-fall, and poor, unsecured record-keeping, hindering proper resident care and risk assessment.
Action Taken
(AI summary)
Four Seasons Health Care Group has implemented further steps and actions to address record-keeping, falls policy, and care plan re-evaluation, incorporated into ongoing care at Redwell Hills Care Home and shared across the business. All care plans and risk assessments are reviewed monthly as a minimum, with mobility care plans evaluated following any fall or near miss.
Eleanor Aldred-Owen
All Responded
2024-0695
18 Dec 2024
Liverpool and Wirral
NHS England
Concerns summary (AI summary)
The hospital's standard operating procedure for radiographers lacked provisions for escalating care or initiating urgent arrest calls when patients showed clear signs of imminent danger.
Action Taken
(AI summary)
NHS England will share the link to the HCPC proficiency standards for radiographers on the NHS Futures internet pages, Alder Hey Children’s NHS Foundation Trust has amended their SOP to address the learning required from this particular case, and they are disseminating this change. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions.
Mary Whitlock
All Responded
2024-0692
17 Dec 2024
Essex
Mid & South Essex NHS Trust
Concerns summary (AI summary)
A patient with opioid allergies was given morphine, highlighting a medication error. Concerns also included persistent ward understaffing and the absence of a discharge summary or safety netting advice for a vulnerable patient.
Action Taken
(AI summary)
Mid South Essex NHS Trust has reminded Emergency Medicine clinicians and nursing colleagues of the requirement to complete discharge summaries, and included learning from the case in an all-staff patient safety bulletin. The Emergency Department has a Matron on site weekdays until 20:00PM to manage staffing concerns and clear escalation processes are embedded.
Anne Leake
All Responded
2024-0696
16 Dec 2024
Staffordshire and Stoke-on-Trent
University Hospitals of North Midlands …
Concerns summary (AI summary)
Fragmented medical record systems across hospital teams resulted in a critical multi-disciplinary team decision being overlooked, with current interim solutions still vulnerable to human error.
Action Planned
(AI summary)
The Trust is drafting a business case for NHS funding for a new EPR across the whole Integrated Care System (ICS), with deployment expected to take 18-24 months once funding is secured.
Matthew Sheldrick
All Responded
2024-0690
16 Dec 2024
West Sussex, Brighton and Hove
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
Severe national shortages of mental health beds, especially for autistic and transgender patients, led to dangerously long A&E waits, where the environment was unsuitable and exacerbated mental health conditions.
Action Planned
(AI summary)
NHS England will continue to support provider Trusts to deliver appropriate training and support to staff to deliver reasonable adjustments and accessible communication for patients. NHS England’s South East regional colleagues have also engaged with NHS Sussex ICB, the responsible commissioner for the services described, on the concerns raised. The DHSC is rolling out the Oliver McGowan Mandatory Training on Learning Disability and Autism and NHS England is rolling out further training for staff working in mental health services to upskill staff in supporting autistic people in contact with those services.
Matthew Sheldrick
All Responded
2024-0689
16 Dec 2024
West Sussex, Brighton and Hove
Sussex ICB
Concerns summary (AI summary)
Critical shortages of mental health inpatient beds, particularly for neurodiverse and transgender patients, led to dangerous A&E wait times and an unsuitable environment, alongside service gaps for high-risk individuals.
Action Taken
(AI summary)
NHS Sussex commissioned 493 adult inpatient mental health beds in Sussex and dedicated care and support via a locally commissioned service; over 5,000 people received direct healthcare and prescribing support in its first year, and 1,000 received health checks. It has continued funding work with local community organisations who support TNBI people and their families.
Jean Langan
All Responded
2025-0068
13 Dec 2024
Devon, Plymouth and Torbay
Department for Transport
Department of Health and Social Care
Concerns summary (AI summary)
The absence of a real-time database for hospital helicopter landing sites and a lack of readily available manager contact details present significant risks to safe helicopter operations.
Action Planned
(AI summary)
While hospitals are responsible for HHLS safety, the DfT is considering legislation to ensure safety at all HHLSs and will assist DHSC in developing options for an HHLS database. DHSC states that NHS England now has the contact information for accountable managers at all Trusts operating HHLS and has worked with them to implement requests from Bristow's Helipad operator. DHSC says it is engaging with NHS England and the Department of Transport to determine how best to implement the recommendation to develop a database of HHLSs. The Trust amended the EMRT policy to clarify when EMRT calls are appropriate even with a DNACPR in place, communicated the updated policy to staff, and aligned wording with the Treatment Escalation Plan policy. They also commenced a cascade training programme for swallowing safety, trained nurses, and re-circulated dysphagia guidelines.
James Alderman
All Responded
2024-0707
13 Dec 2024
West London
BSI Group
Department of Health and Social Care
NHS England
+1 more
Concerns summary (AI summary)
There is a critical lack of clear public and professional safety guidance regarding the positioning and use of baby carriers/slings, particularly for breastfeeding, putting infants at risk of suffocation.
Action Planned
(AI summary)
The Department is reviewing information on the Better Health - Start for Life website regarding the safe use of baby carriers to ensure it is sufficiently prominent. They are also considering ways to supplement the content and engaging with key stakeholders to ensure the messaging is correct regarding the use of baby carriers and breastfeeding. NHS England acknowledges the need for clearer guidance on safe sling use and will work to improve the visibility and linking of existing resources on NHS.UK. They have referred the issue to NICE for consideration and passed details to UNICEF-UK. Several charities have agreed to advise parents that hands-free breastfeeding using slings and carriers is unsafe and should not be attempted. The Lullaby Trust is funding research and will convene a roundtable to agree simpler, consistent messaging for parents and stakeholders on safe sling and carrier use. OPSS is aware that Merton Council Trading Standards are investigating the specific product involved in the death, focusing on its compliance with safety standards. OPSS will also bring any updates to Government or NHS advice regarding infant safety in slings to the attention of trade associations and review the designation of the voluntary standard.