L12 Response Accepted in Part

Complaint Decision Responsibility

Recommendation

Decisions on complaints should be the ultimate responsibility of the Board, advised by complaints handling officials to whom appropriate delegations may be made.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
- The Prime Minister stated on 29 November 2012 that he accepted the principles for independent self-regulation (Oral Statement to Parliament, Prime Minister's Office, 29 November 2012).
- IPSO's Complaints Committee, a committee of the IPSO board, has ultimate responsibility for complaint decisions. The committee may delegate initial handling to complaints officers (IPSO, accessed March 2026).
- IMPRESS similarly has board-level responsibility for complaint adjudications (IMPRESS, accessed March 2026).
- Both regulators publish complaint decisions on their websites.
Sources
How was this evidence gathered?
Evidence searched by Claude (Anthropic) on 10 Apr 2026
Checked data held on this site (government responses, progress updates, independent evidence)
Jurisdiction
UK-wide
Response
Accepted in Part
Accepted in Part UK Government
29 Nov 2012

The Prime Minister stated on 29 November 2012 that he accepted "the principles that Lord Justice Leveson has laid out" for independent self-regulation, including "an independent board, a standards code, an arbitration service and the power to demand up-front, prominent apologies and impose million-pound fines." However, he rejected statutory underpinning, expressing "serious concerns and misgivings" about crossing "the Rubicon of writing elements of press regulation into the law of the land." The Royal Charter on Self-Regulation of the Press was granted on 30 October 2013, establishing the Press Recognition Panel as the recognition body. IPSO was established in September 2014 but has not sought Royal Charter recognition. IMPRESS was recognised by the PRP in October 2016. Source: https://www.gov.uk/government/speeches/david-cameron-statement-in-response-to-the-leveson-inquiry-report

Read Full Response
Note: PM David Cameron responded to all 92 recommendations with a single statement accepting them "in principle" or "in part". No per-recommendation response was published.
Published Evidence

Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.

Good Progress
27 Feb 2025
IPSO / IMPRESS Other

Complaint decisions are the ultimate responsibility of the IPSO Complaints Committee (a committee of the Board). IMPRESS similarly has board-level responsibility for complaints.

View detailed findings

Board-level responsibility for complaints exists at both regulators.

IPSO complaints governance View Source
Source
Inquiry Leveson Inquiry
Report An Inquiry into the Culture, Practices and Ethics of the Press 29 Nov 2012
View Source
Responsible Bodies
Press Primary
Themes & Tags
Complaint record keeping failures Press Regulation Complaints Governance
Recommendation age 13.5 yrs
Last formal update 4931 days ago