ETI-15 Response Accepted

Qualified Project Management

Recommendation

In recognition of the various difficulties likely to be experienced in the design and construction of a light rail project through a city centre, the promoter and owner of the project should appoint as its procurement and project manager a company with suitably qualified and experienced permanent employees that has delivered a similar project successfully on time and within budget or can demonstrate that it will be able to do so.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
- In November 2023, City of Edinburgh Council Leader Cammy Day stated that the Council broadly agreed with Lord Hardie's recommendations and noted improvements had been implemented for the successful delivery of the Trams to Newhaven project (City of Edinburgh Council response, November 2023).
- In a subsequent Council committee report (16 November 2023), the Council noted that the Trams to Newhaven project had demonstrated improved procurement and project management practices (City of Edinburgh Council Committee Report, 16 November 2023).
- No published formal framework requiring appointment of experienced permanent employees for light rail project management has been identified to March 2026.
How was this evidence gathered?
Evidence searched by Claude (Anthropic) on 10 Apr 2026
Checked data held on this site (government responses, progress updates, independent evidence)
This recommendation applies across many organisations. The evidence above reflects central policy activity; adoption in individual organisations may vary.
Jurisdiction
Scotland
Section Reference
Chapter 25 Recommendation 15 (paragraph 25.227)
Response
Accepted
Under Consideration City of Edinburgh Council Initial Response
02 Nov 2023

Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line, which caused a great deal of disruption and concern for residents and businesses, as well as impacting the Council's reputation. Once again, I want to apologise for this.' The Council broadly agrees with Lord Hardie's recommendations but notes that since the original tram project, several processes and strategies have been put in place which helped successfully deliver the Trams to Newhaven line. The Council has not published a formal detailed response to individual recommendations. Source: Council news release, 2 November 2023.

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Accepted City of Edinburgh Council Follow-up
16 Nov 2023

The Inquiry Report highlights a number of instances where there was insufficient experience in delivery to give assurance that the project would be properly managed. The procurement and project management of a project is key to success and demonstrable experience should be secured as part of light rail delivery. It is recommended that the Council should adopt this Recommendation. Source: Chief Executive's report to Transport and Environment Committee, 16 November 2023. Note: City of Edinburgh Council statuses are drawn from the Chief Executive's report to the Transport and Environment Committee (16 November 2023), referred to the full Council on 14 December 2023. This report appears to have been formally adopted but independent confirmation has not been obtained.

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Progress Timeline
Official Report
02 Nov 2023

Initial status based on Scottish Government and City of Edinburgh Council responses to the Edinburgh Tram Inquiry Report (September 2023).

Source
Report Edinburgh Tram Inquiry Report 01 Aug 2023
Responsible Bodies
City of Edinburgh Council Primary
Recommendation age 3.1 yrs
Last formal update 1031 days ago