6b
Response
Accepted in Part
AI-assessed
Mandatory independent complaint resolution
Recommendation
We recommend that all private patients should have the right to mandatory independent resolution of their complaint.
Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to the Government Response (December 2021), the Department of Health and Social Care accepted in principle the recommendation for mandatory independent resolution of complaints for all private patients, but noted that further work was needed on the implementation mechanism. According to the Government Response (December 2021), while ISCAS membership has grown, the government was considering whether legislative change was needed to make independent adjudication mandatory, with consultation ongoing. No further specific published evidence on the outcome of this consideration or consultation has been identified since the 2021 response.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
Jurisdiction
England
Response
Accepted in Part
Response
Accepted in Part
Accepted in Part
Department of Health and Social Care
16 Dec 2021
Accepted in principle. Government supports principle but further work needed on implementation mechanism. ISCAS membership has grown significantly since the inquiry. Government is considering whether legislative change is needed to make independent adjudication mandatory for all private healthcare providers. Consultation ongoing. (Source: Government Response, December 2021)
Source
Inquiry
Paterson Inquiry
Report
Report of the Independent Inquiry into the Issues raised by Paterson
04 Feb 2020
Responsible Bodies
Department of Health and Social Care
Primary
Themes & Tags
Recommendation age
6.1 yrs
Last formal update
1559 days ago