P1-21 Response Accepted Self-assessed

LAS and MPS review FSG call protocols

Recommendation

The London Ambulance Service and Metropolitan Police Service review their protocols and policies to ensure that their operators can identify FSG calls (as defined by the LFB) and pass them to the LFB as soon as possible.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to gov.uk (Feb 2025), the London Ambulance Service (LAS) and Metropolitan Police Service (MPS) reviewed their protocols and policies to ensure that their operators can identify Fire Survival Guidance (FSG) calls and pass them to the London Fire Brigade (LFB) as soon as possible. The LAS had welcomed the findings and accepted the Phase 1 recommendations in October 2019, committing to this review.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
This recommendation requires implementation across many organisations. The assessment reflects central policy response, not adoption in individual organisations.
Jurisdiction
England
Section Reference
33.17
Response
Accepted
Accepted UK Government
21 Jan 2020

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Read Full Response
Progress Timeline
Official Report
26 Feb 2025

The LFB has reported that this recommendation has been completed. The Metropolitan Police Service and London Ambulance Service reviewed protocols ensuring fire survival guidance information is shared appropriately.

London Ambulance Service NHS Trust states: Official Report
30 Oct 2019

We welcome the findings and fully accept the recommendations which have now been published from the first phase of the Grenfell Inquiry, as far as they relate to the London Ambulance Service.

Source
Report Grenfell Tower Inquiry: Phase 1 Report 30 Oct 2019
Responsible Bodies
London Ambulance Service NHS Trust Primary
Recommendation age 6.4 yrs
Last formal update 391 days ago