Greater priority than at present should be given to non-clinical aspects of care in six key areas in the education, training and continuing professional development of healthcare professionals: (cid:2) skills in communicating with patients and with colleagues; (cid:2) education about the principles and organisation of the NHS, and about how care is managed, and the skills required for management; (cid:2) the development of teamwork; (cid:2) shared learning across professional boundaries; (cid:2) clinical audit and reflective practice; and (cid:2) leadership.