Public Inquiry Recommendations

Showing 21 of 1,955 recommendations from Post Office Horizon Inquiry

What these recommendations are about — Post Office Horizon Inquiry

Key themes in this inquiry: Post Office Horizon compensation gaps · Weak Government Accountability & Scrutiny · Outdated Operational Guidance · Police investigation management · Public protection planning .
Report published 2023 — 27 recommendations across this inquiry.
Browse by inquiry — filtered to Post Office Horizon Inquiry
Inquiry Recs Accepted
All inquiries (1,955)
Mid Staffs Inquiry 290 281
Manchester Arena Inquiry 169 169
IICSA 107 37
Muckamore Abbey Inquiry 106 1
Grenfell Tower Inquiry 104 98
Infected Blood Inquiry 103 102
Hyponatraemia Inquiry 96 96
Fuller Inquiry 92 70
Leveson Inquiry 92 65
Fingerprint Inquiry 86 6
Vale of Leven Inquiry 75 75
Baha Mousa Inquiry 73 71
Southport Inquiry 67 57
COVID-19 Inquiry 63 37
RHI Inquiry 45 43
Morecambe Bay Investigation 44 26
Brook House Inquiry 33 30
Bichard Inquiry 31 31
Angiolini Inquiry 29 16
Post Office Horizon Inquiry 27 25
Jermaine Baker Inquiry 26 2
Edinburgh Tram Inquiry 24 6
Daniel Morgan Panel 23 13
Cranston Inquiry 18 15
Thirlwall Inquiry 17 5
Paterson Inquiry 17 14
Robert Hamill Inquiry 14 —
HIA Inquiry 12 —
Allitt Inquiry 12 9
Scottish Hospitals Inquiry 11 11
Anthony Grainger Inquiry 9 9
Al-Sweady Inquiry 9 9
Hillsborough Panel 9 —
Urology Services Inquiry 8 5
ICL Inquiry 7 5
Azelle Rodney Inquiry 3 2
Billy Wright Inquiry 3 —
Penrose Inquiry 1 1
Clear
POH-1 Accepted
Post Office Horizon Inquiry (2025)
Respond to recommendations by 10 October 2025
HM Government and/or the Department and where appropriate the Post Office and Fujitsu shall provide written responses to my recommendations by 10 October 2025.
POH-2 Accepted
Post Office Horizon Inquiry (2025)
Define and publish meaning of full and fair financial redress
The Minister and/or the Department in conjunction with the Post Office shall make a public announcement explaining what is meant by the phrase "full and fair financial redress". Such an …
POH-3 Accepted
Post Office Horizon Inquiry (2025)
Apply full and fair meaning consistently across all schemes
The Post Office, the Department and the Minister shall ensure that all decision makers in HSS, GLOS and OCS/HCRS apply the meaning to be given to the words "full and …
POH-4 Accepted
Post Office Horizon Inquiry (2025)
Fund legal advice for HSS claimants before scheme choice
All claimants in HSS shall be entitled to obtain legal advice funded by the Department prior to choosing between accepting the Fixed Sum Offer or seeking financial redress which is …
POH-5 Accepted
Post Office Horizon Inquiry (2025)
Allow 3-month window to accept Fixed Sum Offer after assessment
Any claimant who opts to have a claim assessed when the claim is submitted to the Post Office or the Department may decide to accept the Fixed Sum Offer at …
POH-6 Accepted
Post Office Horizon Inquiry (2025)
Appoint senior lawyer to ensure HSS offers are full and fair
A suitably qualified senior lawyer shall be appointed to HSS as soon as is practicable with the aim that any such appointee will take appropriate action to ensure that first …
POH-7 Accepted
Post Office Horizon Inquiry (2025)
Grant appropriate powers to HSS senior lawyer
The appointed person shall be given appropriate powers to ensure that these tasks can be performed and carried into effect. If it is considered necessary by the appointing authority, it …
POH-8 Accepted
Post Office Horizon Inquiry (2025)
Require HSS first offers match Independent Advisory Panel recommendation
In HSS the Post Office shall be obliged to make, and the Department shall be obliged to approve (when necessary) a first offer to a claimant which is no less …
POH-9 Accepted
Post Office Horizon Inquiry (2025)
Allow HSS Fixed Sum acceptors to appeal with independent permission
The Department following consultation with the Advisory Board, claimants' representatives and any other persons or bodies it thinks appropriate, shall give urgent consideration to whether claimants who have accepted the …
POH-10 Accepted
Post Office Horizon Inquiry (2025)
Clarify best offer principle in HSSA guidance with examples
The Department shall issue a supplementary document/announcement clarifying the meaning and intent of the "best offer" principle in the Horizon Shortfall Scheme Appeal (''HSSA'') process demonstrating how it is intended …
POH-11 Accepted
Post Office Horizon Inquiry (2025)
Apply best offer principle equally in GLOS
The "best offer" principle which will apply in HSSA, as explained in response to Recommendation 10, shall be equally applicable in GLOS.
POH-12 Accepted
Post Office Horizon Inquiry (2025)
Amend GLOS to allow claimants oral submissions at panel hearings
The scheme documents governing GLOS should be amended so that a right is conferred upon claimants (exercisable by the claimants themselves or their recognised legal representatives) to make oral submissions …
POH-14 Accepted
Post Office Horizon Inquiry (2025)
Post Office to engage in negotiations during HSSA appeal period
During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in negotiations and/or mediation with any claimants who notify …
POH-15 Accepted
Post Office Horizon Inquiry (2025)
Set deadline for HSS claims with guidance on late applications
No claims for financial redress under HSS shall be entertained after midnight 27 November 2025.
POH-16 Accepted
Post Office Horizon Inquiry (2025)
Clarify whether HCRS and OCS assessment processes differ
The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for assessing financial redress, between the merged HCRS and …
POH-18 Accepted
Post Office Horizon Inquiry (2025)
Devise redress process for affected family members
The Department shall devise a process for providing financial redress to close family members of those most adversely affected by Horizon. Such family members shall qualify for such redress only …
POH-19 Accepted
Post Office Horizon Inquiry (2025)
Publish restorative justice programme by 31 October 2025
By 31 October 2025, the Department, Fujitsu and the Post Office shall publish, either separately or together, a report outlining any agreed programme of restorative justice and/or any actions taken …
POH-IR1-2 Accepted
Post Office Horizon Inquiry (2023)
Publish Advisory Board meeting reports within 21 days
The Horizon Compensation Advisory Board shall produce written reports in respect of each of their meetings in relation to each of the three schemes and publish the same within 21 …
POH-IR1-4 Accepted
Post Office Horizon Inquiry (2023)
Increase Advisory Board membership if needed for capacity
If the Horizon Compensation Advisory Board as constituted consider it necessary, the number of persons appointed to the Board should be increased so as to ensure that the Board has …
POH-IR1-5 Accepted
Post Office Horizon Inquiry (2023)
Seek court directions to resolve the DBT and Moore UK difference on bankrupt applicants
DBT shall take such steps as are necessary within 28 days of the date hereof, to seek appropriate directions under section 306 Insolvency Act 1986 so as to enable a …
POH-IR1-6 Accepted
Post Office Horizon Inquiry (2023)
Publish proposals for equal tax treatment of compensation payments
DBT shall publish in as much detail as it reasonably can and as soon as it reasonably can, its proposals for ensuring that applicants to all schemes are treated equally …