Outdated Operational Guidance
Lack of real-time access for operational staff to up-to-date and succinct guidance, leading to potential inconsistencies or errors in enforcement.
126 items
1 source
16 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Inquiry recommendation
70match
MAI-158 - Guidance on commander location during incidents
The Home Office, the National Ambulance Resilience Unit, the College of Policing and the Fire Service College should develop guidance as to where commanders should locate during a spontaneous Major Incident. Steps should be taken to ensure that a consistent approach is taken so that equivalent commanders locate in the same place. During the response to a terrorist...
Matched on
terms: guidance
Inquiry recommendation
70match
MAI-110 - Guidance on event first aid equipment
The Department of Health and Social Care should consider issuing guidance on the first aid equipment that event providers should have available on the relevant premises, as well as where that equipment should be stored to ensure that it is readily accessible when required and how often it should be checked to ensure that it is up to...
Matched on
terms: guidance
Inquiry recommendation
66match
MAI-169 - Review Operation Plato guidance
Those organisations should consider what changes need to be made to the Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve those aims.
Matched on
terms: guidance
Inquiry recommendation
62match
11 - Avoid using several documents for one operational issue
The use of more than one document (whether Rules, Group Standards or otherwise) to cover a single operational issue should be avoided, save where proper reasons exist for use of multiple sources (para 15.9).
Matched on
terms: operational
Inquiry recommendation
62match
52 - Guidance for duty governors on risk assessment
The instructions for completing the form should give duty governors guidance on how to exercise the options available to them when dealing with prisoners who are both at risk of self-harm and a risk to their cellmate.
Matched on
terms: guidance
Inquiry recommendation
62match
28 - Revise Prison Service safeguarding guidance
The Chair and Panel note that Prison Service Instruction (PSI) 08/2012, which sets out the mandatory actions for YOIs and STCs for 'maintaining a safe and secure environment', has expired. The Chair and Panel recommend that the Ministry of Justice revises and publishes this PSI to provide clear guidance on how custodial institutions must respond to allegations of...
Matched on
terms: guidance
Inquiry recommendation
62match
POH-15 - Set deadline for HSS claims with guidance on late applications
No claims for financial redress under HSS shall be entertained after midnight 27 November 2025.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-115 - Guidance on equipment for warm zone interventions
The Department of Health and Social Care, the Faculty of Pre-Hospital Care, the College of Paramedics and the National Ambulance Resilience Unit should consider issuing guidance on how to ensure that specialist paramedics take with them, into a warm zone, equipment that enables them to carry out bridging interventions.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-103 - Guidance on Ambulance Liaison Officer role
The Department of Health and Social Care and the National Ambulance Resilience Unit should consider the scope of the role of an Ambulance Liaison Officer and issue guidance to ambulance services in that regard.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-75 - Operational Commander to gain situational awareness first
North West Ambulance Service should review its Major Incident Response Plan to make clear that the first resource on scene should assume the role of Operational Commander only once they have achieved situational awareness.
Matched on
terms: operational
Inquiry recommendation
62match
MAI-67 - NWAS policy for relieving Operational Commanders
North West Ambulance Service should ensure that it has a policy that sets out the circumstances in which an Operational Commander may be relieved and how that should occur and be communicated to the outgoing Operational Commander and beyond.
Matched on
terms: operational
Inquiry recommendation
57match
50 - Prisoner escort record handbook and completion
The handbook giving guidance on how to complete the prisoner escort record should be revised to make it clear that it is not merely of use while a prisoner is in transit, but it is also intended to inform the prisoner’s management in the receiving establishment. It should give clear guidance to staff as to when a box...
Matched on
terms: guidance
Inquiry recommendation
57match
BAHA-19 - JDP 1-10 Redraft Clarity
In the current redrafting of JDP 1-10 and in future subordinate doctrine and instructions regarding CPERS: (1) plain English, simplicity of structure and brevity should be given greater priority while allowing for the target audience and complexity of the subject matter; (2) the wording should be thoroughly assessed to ensure (a) that material is not unnecessarily duplicated and...
Matched on
terms: guidance
Inquiry recommendation
57match
COVID-M1.7 - Publish Exercise Reports and Lessons
For all civil emergency exercises, the governments of the UK, Scotland, Wales and Northern Ireland should each (unless there are reasons of national security for not doing so): publish an exercise report summarising the findings, lessons and recommendations, within three months of the conclusion of the exercise; publish an action plan setting out the specific steps that will...
Matched on
terms: guidance
Inquiry recommendation
57match
MAI-140 - Review Major Incident plans for interoperability
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to the Major Incident plans and Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve the aims...
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-96 - Force Duty Officer not to handle media enquiries
The College of Policing should issue guidance to all police services to ensure the following, in the event of a Major Incident: a. The Force Duty Officer is not expected to deal with media enquiries. b. The important task of ensuring that the media is kept informed is done in a way that does not interfere with the...
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-59 - Codify prisoner communication restrictions scheme
I recommend that the scheme be codified, and clear policy and guidance be published so that it can be applied consistently across the prison estate.
Matched on
terms: guidance
Inquiry recommendation
49match
MAI-139 - Review and update JESIP Joint Doctrine
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should review and, as necessary, update the Joint Doctrine: The Interoperability Framework (the Joint Doctrine) and Responding to a Marauding Terrorist Firearms Attack and Terrorist Siege: Joint Operating Principles for...
Matched on
classifier match
Inquiry recommendation
45match
47 - Model procedure for external report comments
The Prison Service should publish a model procedure dealing with how establishments should bring Prison Service Orders and other instructions, whether national or local, which affect the management of prisoners to the attention of staff. The model procedure should be regarded as having been adopted by any establishment which does not produce one of its own.
Matched on
classifier match
Inquiry recommendation
45match
RONA-45 - Bring Code of Practice 3 Chapter V Loading up to date
Code of Practice 3: Chapter V: Loading, must, as a matter of urgency, be brought up to date and should take account of recent research into the frequency and duration of high winds particularly on high buildings (paragraph 214).
Matched on
classifier match
Inquiry recommendation
45match
COVID-M2.3 - UK-wide Expert Register
The Government Office for Science (GO-Science) should develop and maintain a register of experts across the four nations of the UK who would be willing to participate in scientific advisory groups, covering a broad range of potential civil emergencies. The register should be regularly refreshed through open calls for applications.
Matched on
classifier match
Inquiry recommendation
45match
POH-19 - Publish restorative justice programme by 31 October 2025
By 31 October 2025, the Department, Fujitsu and the Post Office shall publish, either separately or together, a report outlining any agreed programme of restorative justice and/or any actions taken by that date to produce such a programme. For the avoidance of any doubt, the word Fujitsu in this recommendation is intended to include both Fujitsu Services Limited...
Matched on
classifier match
Inquiry recommendation
45match
MAI-135 - Action cards for emergency services in Major Incidents
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should oversee the development and implementation of action cards for the police, fire and rescue service, and ambulance service for use in a Major Incident. This should include the following: a....
Matched on
classifier match
Inquiry recommendation
41match
13 - AWS is vital to the continued running of the train
AWS is to be regarded as vital to the continued running of the train (para 15.11).
Matched on
classifier match
Inquiry recommendation
41match
12 - Designate train-borne safety equipment as vital or not
All train-borne safety equipment should be clearly designated as to whether or not it is vital to the continued running of the train (para 15.11).
Matched on
classifier match
Inquiry recommendation
41match
10 - Rules and Group Standards clear and unambiguous
Railtrack must ensure that Rules and Group Standards applicable to operators, including drivers, are clear and unambiguous. In particular, Railtrack should urgently complete the review of operating Rules to ensure they are workable in the privatised, fragmented industry (para 16.6).
Matched on
classifier match
Inquiry recommendation
41match
9 - Review of drivers' working hours
Current Rules governing drivers’ permitted daily and weekly working hours should be reviewed in the light of current research into human behaviour (para 5.9).
Matched on
classifier match
Inquiry recommendation
41match
5 - Testing of driver competence and knowledge of the Rules
Testing of driver competence and knowledge of Rules should be extended to cover application of the Rules to practical situations, including all abnormal driving situations permitted by the Rules (para 16.4).
Matched on
classifier match
Inquiry recommendation
41match
4 - Driver training in abnormal situations
Driver training should include driving in abnormal situations permitted by the Rules and specifically driving with AWS isolated to the extent so permitted, including the use of simulators (para 16.4).
Matched on
classifier match
Inquiry recommendation
41match
29 - New edition of national guidelines
A new edition of national guidelines for Scotland should be prepared embodying extracts from the relevant legislation (15.58-59) set in the context of a clear statement of basic principles (15.60).
Matched on
classifier match
Inquiry recommendation
41match
91 - Withdrawal of areas of operation section
Sec 3 of the code for the assessment of standby vessels (areas of operation) should be withdrawn (para 20.39).
Matched on
classifier match
Inquiry recommendation
41match
90 - Revocation of Reg 10
Reg 10 of the Emergency Procedures Regulations should be revoked (para 20.39).
Matched on
classifier match
Inquiry recommendation
41match
53 - Withdrawal of fire protection discussion document
The DEn discussion document on Fire and Explosion Protection should be withdrawn (para 19.102).
Matched on
classifier match
Inquiry recommendation
41match
21 - Review PLA byelaw 19
We recommend that the PLA give further consideration to byelaw 19 in the context of the collision regulations, especially rules 13 and 17, and consider whether it is appropriate to spell out the obligations of a vessel affected by byelaw 19 with absolute clarity.
Matched on
classifier match
Inquiry recommendation
41match
67 - Defining the personal officer role
The role of the personal officer should be clearly defined in each establishment’s personal officer scheme. The Prison Service should publish a model scheme, which should be regarded as having been adopted by every establishment which does not produce one of its own.
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.10 - Independent Statutory Resilience Body
The UK government should, in consultation with the devolved administrations, create a statutory independent body for whole-system civil emergency preparedness and resilience. The new body should be given responsibility for: providing independent, strategic advice to the UK government and devolved administrations on their planning for, preparedness for and building resilience to whole-system civil emergencies; consulting with the voluntary,...
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.6 - Triennial Pandemic Exercises
The UK government and devolved administrations should together hold a UK-wide pandemic response exercise at least every three years. The exercise should: test the UK-wide, cross-government, national and local response to a pandemic at all stages, from the initial outbreak to multiple waves over a number of years; include a broad range of those involved in pandemic preparedness...
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.3 - Improved Risk Assessment Approach
The UK government and devolved administrations should work together on developing a new approach to risk assessment that moves away from a reliance on single reasonable worst-case scenarios towards an approach that: assesses a wider range of scenarios representative of the different risks and the range of each kind of risk; considers the prevention and mitigation of an...
Matched on
classifier match
Inquiry recommendation
41match
POH-18 - Devise redress process for affected family members
The Department shall devise a process for providing financial redress to close family members of those most adversely affected by Horizon. Such family members shall qualify for such redress only if they themselves, have suffered serious adverse consequences by reason of their family relationship with the person or persons directly affected by Horizon.
Matched on
classifier match
Inquiry recommendation
41match
POH-17 - Establish standing public body to administer future redress schemes
As soon as is reasonably practicable, HM Government shall establish a standing public body which shall, when called upon to do so, devise, administer and deliver schemes for providing financial redress to persons who have been wronged by public bodies.
Matched on
classifier match
Inquiry recommendation
41match
POH-16 - Clarify whether HCRS and OCS assessment processes differ
The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for assessing financial redress, between the merged HCRS and OCS, and the process currently operating in OCS and if so, (b) it explains what those differences in the process will be.
Matched on
classifier match
Inquiry recommendation
41match
POH-14 - Post Office to engage in negotiations during HSSA appeal period
During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in negotiations and/or mediation with any claimants who notify the Post Office of a desire to seek a negotiated or mediated settlement of their claim.
Matched on
classifier match
Inquiry recommendation
41match
POH-11 - Apply best offer principle equally in GLOS
The "best offer" principle which will apply in HSSA, as explained in response to Recommendation 10, shall be equally applicable in GLOS.
Matched on
classifier match
Inquiry recommendation
41match
MAI-166 - Introduce Major Incident Triage Tool
The team led by Philip Cowburn has devised a tool that is designed to replace the existing systems of primary and secondary triage. It is known as the Major Incident Triage Tool. It already has the support of NHS England. The National Ambulance Resilience Unit and all ambulance services should consider introducing the Major Incident Triage Tool as...
Matched on
classifier match
Inquiry recommendation
41match
MAI-162 - Define BTP Senior Duty Officer role in Major Incidents
The role of the Senior Duty Officer in a Major Incident should be clearly defined and explained in the British Transport Police Major Incident Manual. This role should have a corresponding action card.
Matched on
classifier match
Inquiry recommendation
41match
MAI-145 - Strategic Co-ordinating Group within two hours
The Home Office should consider the introduction of a national standard requiring a meeting of the Strategic Co-ordinating Group to take place no more than two hours after the declaration of a Major Incident where more than one emergency service is engaged in the response to that incident.
Matched on
classifier match
Inquiry recommendation
41match
MAI-144 - Mandatory Ambulance Liaison Officer at events
The Home Office should consider how the presence of an Ambulance Liaison Officer in appropriate circumstances may be made mandatory. This may need to be put on a statutory footing.
Matched on
classifier match
Inquiry recommendation
41match
MAI-141 - Nationally agreed format for all emergency plans
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unity, individual police services and JESIP should develop a nationally agreed format for all plans, placing JESIP at their centre.
Matched on
classifier match
Inquiry recommendation
41match
MAI-129 - Threshold for Ambulance Liaison Officer at events
The Home Office and the Department of Health and Social Care should consider how the threshold for a requirement that an Ambulance Liaison Officer be present at an event is to be identified.
Matched on
classifier match
Inquiry recommendation
41match
MAI-53 - CPS protocol for section 35 prosecution takeover
I recommend that the Crown Prosecution Service establish a written protocol in relation to its approach to any application from an inquiry Chairman for a section 35 prosecution to be taken over under section 6(2) of the Prosecution of Offences Act 1985.
Matched on
classifier match