Outdated Operational Guidance
Lack of real-time access for operational staff to up-to-date and succinct guidance, leading to potential inconsistencies or errors in enforcement.
99 items
1 source
9 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Inquiry recommendation
70match
MAI-158 - Guidance on commander location during incidents
The Home Office, the National Ambulance Resilience Unit, the College of Policing and the Fire Service College should develop guidance as to where commanders should locate during a spontaneous Major Incident. Steps should be taken to ensure that a consistent approach is taken so that equivalent commanders locate in the same place. During the response to a terrorist...
Matched on
terms: guidance
Inquiry recommendation
70match
MAI-110 - Guidance on event first aid equipment
The Department of Health and Social Care should consider issuing guidance on the first aid equipment that event providers should have available on the relevant premises, as well as where that equipment should be stored to ensure that it is readily accessible when required and how often it should be checked to ensure that it is up to...
Matched on
terms: guidance
Inquiry recommendation
66match
MAI-169 - Review Operation Plato guidance
Those organisations should consider what changes need to be made to the Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve those aims.
Matched on
terms: guidance
Inquiry recommendation
66match
MAI-23 - Guidance on Silver command deployment to scene
Counter Terrorism Policing Headquarters and the College of Policing should issue guidance on the circumstances in which a police officer or officers with responsibility for the tactical/silver command of the unarmed officers at the scene or scenes of a Major Incident should deploy to that scene or scenes.
Matched on
terms: guidance
Inquiry recommendation
62match
28 - Revise Prison Service safeguarding guidance
The Chair and Panel note that Prison Service Instruction 08/2012, which sets out the mandatory actions for young offender institutions and secure training centres for 'maintaining a safe and secure environment', has expired. The Chair and Panel recommend that the Ministry of Justice revises and publishes this Prison Service Instruction to provide clear guidance on how custodial institutions...
Matched on
terms: guidance
Inquiry recommendation
62match
POH-15 - Set deadline for HSS claims with guidance on late applications
No claims for financial redress under HSS shall be entertained after midnight 27 November 2025.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-115 - Guidance on equipment for warm zone interventions
The Department of Health and Social Care, the Faculty of Pre-Hospital Care, the College of Paramedics and the National Ambulance Resilience Unit should consider issuing guidance on how to ensure that specialist paramedics take with them, into a warm zone, equipment that enables them to carry out bridging interventions.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-103 - Guidance on Ambulance Liaison Officer role
The Department of Health and Social Care and the National Ambulance Resilience Unit should consider the scope of the role of an Ambulance Liaison Officer and issue guidance to ambulance services in that regard.
Matched on
terms: guidance
Inquiry recommendation
62match
MAI-75 - Operational Commander to gain situational awareness first
North West Ambulance Service should review its Major Incident Response Plan to make clear that the first resource on scene should assume the role of Operational Commander only once they have achieved situational awareness.
Matched on
terms: operational
Inquiry recommendation
62match
MAI-67 - NWAS policy for relieving Operational Commanders
North West Ambulance Service should ensure that it has a policy that sets out the circumstances in which an Operational Commander may be relieved and how that should occur and be communicated to the outgoing Operational Commander and beyond.
Matched on
terms: operational
Inquiry recommendation
62match
MAI-43 - Guidance on covering deceased at mass casualty scenes
Guidance should be provided to event healthcare providers, to emergency service responders other than paramedics and to the public generally about the circumstances in which those who are believed to be dead should be covered. The guidance should make clear that this step should only be taken by a paramedic or other healthcare professional. The guidance should also...
Matched on
terms: guidance
Inquiry recommendation
61match
MAI-34 - Review GMFRS information sharing during incidents
Greater Manchester Fire and Rescue Service should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the person receiving the update was provided with information, to ensure that they are completely up to date.
Matched on
terms: guidance
Inquiry recommendation
57match
COVID-M1.7 - Publish Exercise Reports and Lessons
For all civil emergency exercises, the governments of the UK, Scotland, Wales and Northern Ireland should each (unless there are reasons of national security for not doing so): publish an exercise report summarising the findings, lessons and recommendations, within three months of the conclusion of the exercise; publish an action plan setting out the specific steps that will...
Matched on
terms: guidance
Inquiry recommendation
57match
MAI-140 - Review Major Incident plans for interoperability
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to the Major Incident plans and Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve the aims...
Matched on
terms: guidance
Inquiry recommendation
57match
MAI-39 - Single consolidated GMP Operation Plato plan
Greater Manchester Police should review its Operation Plato plans to ensure that there is only a single plan to which all can work and that this plan gives clear and consistent guidance on how to respond to an Operation Plato incident.
Matched on
terms: guidance
Inquiry recommendation
57match
MAI-24 - Review combined vs separate Gold/Silver Control Rooms
Counter Terrorism Policing Headquarters and the College of Policing should review the advantages and disadvantages of a combined Silver and Gold Control Room as opposed to separate rooms, and issue guidance for all police services on best practice.
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-96 - Force Duty Officer not to handle media enquiries
The College of Policing should issue guidance to all police services to ensure the following, in the event of a Major Incident: a. The Force Duty Officer is not expected to deal with media enquiries. b. The important task of ensuring that the media is kept informed is done in a way that does not interfere with the...
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-59 - Codify prisoner communication restrictions scheme
I recommend that the scheme be codified, and clear policy and guidance be published so that it can be applied consistently across the prison estate.
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-41 - Include NWAS capabilities in GMP Major Incident Plan
Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of North West Ambulance Service, including its Hazardous Area Response Team, Ambulance Intervention Team and Special Operations Response Team, as well as on the importance of joint working
Matched on
terms: guidance
Inquiry recommendation
53match
MAI-40 - Include GMFRS capabilities in GMP Major Incident Plan
Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of Greater Manchester Fire and Rescue Service, including its Specialist Response Team, as well as on the importance of joint working.
Matched on
terms: guidance
Inquiry recommendation
52match
BAHA-34 - Consistent Sight Deprivation Terminology
Theatre level detention instructions and guidance should be reviewed to ensure that references to the means of permissible sight deprivation are consistent. The clearest wording is likely to be 'sight deprivation by blacked-out goggles'.
Matched on
terms: guidance
Inquiry recommendation
45match
COVID-M2.3 - UK-wide Expert Register
The Government Office for Science (GO-Science) should develop and maintain a register of experts across the four nations of the UK who would be willing to participate in scientific advisory groups, covering a broad range of potential civil emergencies.
Matched on
classifier match
Inquiry recommendation
45match
POH-19 - Publish restorative justice programme by 31 October 2025
By 31 October 2025, the Department, Fujitsu and the Post Office shall publish, either separately or together, a report outlining any agreed programme of restorative justice and/or any actions taken by that date to produce such a programme. For the avoidance of any doubt, the word Fujitsu in this recommendation is intended to include both Fujitsu Services Limited...
Matched on
classifier match
Inquiry recommendation
45match
MAI-139 - Review and update JESIP Joint Doctrine
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should review and, as necessary, update the Joint Doctrine.
Matched on
classifier match
Inquiry recommendation
45match
MAI-45 - Ensure effective explosive detection dog deployment
His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, Counter Terrorism Policing Headquarters and the College of Policing should take steps to ensure that all police services have in place effective systems for the prompt deployment of explosives detection dogs in circumstances in which such animals are needed.
Matched on
classifier match
Inquiry recommendation
45match
MAI-37 - Ensure GMP role cards are accessible
Greater Manchester Police should ensure that its role cards are always immediately accessible to the officers who are to perform those roles
Matched on
classifier match
Inquiry recommendation
45match
MAI-36 - Regular expert review of GMP Major Incident plans
Greater Manchester Police should ensure that its plans for responding to a Major Incident, including a terrorist incident, are reviewed regularly by those with the appropriate skills and experience to make meaningful improvements to each plan. This must include a regular review of the Operation Plato plan, which must include obtaining the views of those with experience of...
Matched on
classifier match
Inquiry recommendation
45match
MAI-27 - Review terrorist attack notification procedures
Counter Terrorism Policing Headquarters should review the procedures by which it is notified of a terrorist attack to ensure that all police services know that this is an early priority.
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.10 - Independent Statutory Resilience Body
The UK government should, in consultation with the devolved administrations, create a statutory independent body for whole-system civil emergency preparedness and resilience. The new body should be given responsibility for: providing independent, strategic advice to the UK government and devolved administrations on their planning for, preparedness for and building resilience to whole-system civil emergencies; consulting with the voluntary,...
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.6 - Triennial Pandemic Exercises
The UK government and devolved administrations should together hold a UK-wide pandemic response exercise at least every three years. The exercise should: test the UK-wide, cross-government, national and local response to a pandemic at all stages, from the initial outbreak to multiple waves over a number of years; include a broad range of those involved in pandemic preparedness...
Matched on
classifier match
Inquiry recommendation
41match
COVID-M1.3 - Improved Risk Assessment Approach
The UK government and devolved administrations should work together on developing a new approach to risk assessment that moves away from a reliance on single reasonable worst-case scenarios towards an approach that: assesses a wider range of scenarios representative of the different risks and the range of each kind of risk; considers the prevention and mitigation of an...
Matched on
classifier match
Inquiry recommendation
41match
POH-18 - Devise redress process for affected family members
The Department shall devise a process for providing financial redress to close family members of those most adversely affected by Horizon. Such family members shall qualify for such redress only if they themselves, have suffered serious adverse consequences by reason of their family relationship with the person or persons directly affected by Horizon.
Matched on
classifier match
Inquiry recommendation
41match
POH-17 - Establish standing public body to administer future redress schemes
As soon as is reasonably practicable, HM Government shall establish a standing public body which shall, when called upon to do so, devise, administer and deliver schemes for providing financial redress to persons who have been wronged by public bodies.
Matched on
classifier match
Inquiry recommendation
41match
POH-16 - Clarify whether HCRS and OCS assessment processes differ
The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for assessing financial redress, between the merged HCRS and OCS, and the process currently operating in OCS and if so, (b) it explains what those differences in the process will be.
Matched on
classifier match
Inquiry recommendation
41match
POH-14 - Post Office to engage in negotiations during HSSA appeal period
During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in negotiations and/or mediation with any claimants who notify the Post Office of a desire to seek a negotiated or mediated settlement of their claim.
Matched on
classifier match
Inquiry recommendation
41match
POH-11 - Apply best offer principle equally in GLOS
The "best offer" principle which will apply in HSSA, as explained in response to Recommendation 10, shall be equally applicable in GLOS.
Matched on
classifier match
Inquiry recommendation
41match
MAI-166 - Introduce Major Incident Triage Tool
The team led by Philip Cowburn has devised a tool that is designed to replace the existing systems of primary and secondary triage. It is known as the Major Incident Triage Tool. It already has the support of NHS England. The National Ambulance Resilience Unit and all ambulance services should consider introducing the Major Incident Triage Tool as...
Matched on
classifier match
Inquiry recommendation
41match
MAI-162 - Define BTP Senior Duty Officer role in Major Incidents
The role of the Senior Duty Officer in a Major Incident should be clearly defined and explained in the British Transport Police Major Incident Manual. This role should have a corresponding action card.
Matched on
classifier match
Inquiry recommendation
41match
MAI-145 - Strategic Co-ordinating Group within two hours
The Home Office should consider the introduction of a national standard requiring a meeting of the Strategic Co-ordinating Group to take place no more than two hours after the declaration of a Major Incident where more than one emergency service is engaged in the response to that incident.
Matched on
classifier match
Inquiry recommendation
41match
MAI-144 - Mandatory Ambulance Liaison Officer at events
The Home Office should consider how the presence of an Ambulance Liaison Officer in appropriate circumstances may be made mandatory. This may need to be put on a statutory footing.
Matched on
classifier match
Inquiry recommendation
41match
MAI-141 - Nationally agreed format for all emergency plans
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unity, individual police services and JESIP should develop a nationally agreed format for all plans, placing JESIP at their centre.
Matched on
classifier match
Inquiry recommendation
41match
MAI-135 - Action cards for emergency services in Major Incidents
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should oversee the development and implementation of action cards for the police, fire and rescue service, and ambulance service for use in a Major Incident.
Matched on
classifier match
Inquiry recommendation
41match
MAI-129 - Threshold for Ambulance Liaison Officer at events
The Home Office and the Department of Health and Social Care should consider how the threshold for a requirement that an Ambulance Liaison Officer be present at an event is to be identified.
Matched on
classifier match
Inquiry recommendation
41match
MAI-53 - CPS protocol for section 35 prosecution takeover
It is recommended that the Crown Prosecution Service establish a written protocol in relation to its approach to any application from an inquiry Chairman for a section 35 prosecution to be taken over under section 6(2) of the Prosecution of Offences Act 1985.
Matched on
classifier match
Inquiry recommendation
41match
MAI-35 - Review GMFRS Incident Commander policy
Greater Manchester Fire and Rescue Service should review the policy by which the Incident Commander takes up the role, in light of the shortcomings I have identified in the policy in operation on 22nd May 2017.
Matched on
classifier match
Inquiry recommendation
41match
MAI-31 - Joint GMFRS/NWFC incident log review procedures
Greater Manchester Fire and Rescue Service and North West Fire Control should conduct a joint review of the circumstances in which it is appropriate for Greater Manchester Fire and Rescue Service personnel to check the North West Fire Control incident log. Policies should be written by both organisations to reflect the outcome of this review. Training should be...
Matched on
classifier match
Inquiry recommendation
41match
MAI-15 - Ensure prompt BTP Bronze Commander appointment
British Transport Police should review its procedures to ensure the prompt appointment of a Bronze Commander during a Major Incident.
Matched on
classifier match
Inquiry recommendation
40match
BAHA-31 - Update SOI J3-9 Definitions
The definitions of the prohibited techniques contained in SOI J3-9 should be updated to reflect the recommendations made in respect of JDP 1-10.
Matched on
classifier match
Inquiry recommendation
36match
BAHA-32 - SOI J3-9 Sight Deprivation
SOI J3-9 should reflect the greater emphasis that is given in the latest draft of JDP 1-10 to avoiding in the first place, where practicable, circumstances in which sight deprivation may be necessary. More generally, it should reflect the five principles in recommendation 10.
Matched on
classifier match
Inquiry recommendation
36match
BAHA-5 - Noise Prohibition Definition
The definition of the prohibition on subjecting CPErS to noise should be broadened. It should prohibit subjecting CPErS to any unnecessary excessive noise.
Matched on
classifier match