Housing Ombudsman Decisions

Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]

Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]

Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident was unhappy with the progress of removing cladding […]

Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives on the sixth floor of a block. […]

Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]

Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident previously lived in a property let by the landlord. […]

Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a flat in a block. The […]

Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident lives in a third floor flat with her 2 […]

Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February 2026 Background The property is a ground floor flat in a block. Between July […]

Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is unhappy with the landlord’s handling of […]

Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]

Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident and her family moved to the property in […]

Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]

Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident lived at the property with her child. She reported […]

Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident paid a variable service charge. In 2022, he raised queries […]

The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The property is situated within a listed building, made up […]

Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]

Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported that intermittent water ingress in multiple rooms of the […]

Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy and has held this since […]

Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The resident lives in a flat. He has experienced a number […]

Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a mid-terraced property with her 2 young […]

Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 2 young […]

Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]

Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]

Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]

Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The resident has lived in his flat since June 1985. […]

Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]

Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property is a flat within a block. The resident has […]

Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in the property which is a 1 bedroom […]

Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy with the landlord started on 21 May 2021. […]

Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mould concerns to the […]

Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The property is a flat in a block with a […]

Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]

Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]

Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background The resident complained to the landlord as she was unhappy with how […]

Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with 2 adult children and a grandchild. She reported […]

Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident has been a tenant of the landlord since January […]

Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident raised concerns about the condition of an alleyway […]

Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]

Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]

The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in its complaint response and offered compensation. However, it did not set out learnings and how it would prevent it happening …

Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]

Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]

Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 2-bedroom ground floor flat in a block. […]

Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]

Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a flat in a communal building. He […]

Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident, a leaseholder of a one-bedroom flat in a mixed-tenure […]

Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a house which had previously been inspected […]

Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a house. A partition wall separates his bathroom […]

Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a block of flats. There is a […]