Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.

The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.

The complaint is about the landlord's handling of the resident’s reports of pests.

The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.

The complaint is about the landlord’s handling of repairs to the communal washing machines.

The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of leaks in the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs.

The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.

The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint.

The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to flooring. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s response to requests that it reimburse for damaged goods. The Ombudsman has also investigated the landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated repairs. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.

The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.

The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.

The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).

The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to …

The complaint is about the landlord’s response to the resident’s request for it to remove trees.

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.

The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.

The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.

The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.

The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.