Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.

The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report …

The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance.

The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.

The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s …

The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.

The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s queries about waste management charges.

The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.

The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.

The complaint is about: The landlord’s handling of a leak. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.

The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.

The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level of compensation. Asbestos in the property including the level of compensation.

The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.

The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.

The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept the resident’s email …

The complaint is about the landlord’s decision to restrict the resident’s heating and hot water.

The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a decant. Damp and mould in the resident’s property. The complaint.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills. Complaint handling.

The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report also considers the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.

This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.

The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs to the front door. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.

The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.