Housing Ombudsman Decisions

The complaint is about the landlord’s handling of reports of residue in the property.

The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.

REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.

The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.

This complaint is about the landlord’s handling of repairs to a communal lift.

The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.

The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The landlord’s handling of repairs to the front door and windows.

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.

The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.

The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the …

This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.

The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing …

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. …

The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.

The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 to 2025 financial year. an Energy Performance Certificate (EPC).

The complaint is about the landlord’s handling of the resident’s service charge refund.

This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.

The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair issues. Request to be rehoused.

The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings.

The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal …

The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.

This complaint is about the landlord’s handling of water ingress at the property.

This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.