Housing Ombudsman Decisions

The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. …

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The resident’s request to be rehoused using the landlord’s management transfer policy.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service has also considered the landlord’s complaint handling approaches and the level of compensation offered.

The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.

The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.

REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.

The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and …

The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.

The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.

The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.

The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.

The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost …

The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.

The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.

The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed …

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.

The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.

The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.

The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as …

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.

The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.

The complaint is about the landlord’s handling of water ingress into the resident’s property.

The complaint is about:

The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating to the resident's rent account and portal access. The associated complaint.

The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint.

The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. Handling of the resident’s repair reports. Complaint handling.

The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s …

The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.

The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.

The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related communication and complaint handling. This Service has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.

The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and safety concerns. The resident’s associated complaints.

This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.

The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.

The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal of a decant. The landlord’s handling of the complaint.

This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.

The complaint is about the landlord’s response to the resident's reports of heating and hot water loss.

This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.