Housing Ombudsman Decisions

The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of repairs required to the drainage system.

The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.

This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.

The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.

The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.

The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.

This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.

The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.

The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.

The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.

The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.

The complaint is about the landlord’s response to:

The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.

The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.

The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.

The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.

The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.

This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.

The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.

The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.

This complaint is about the landlord’s rent arrears recovery action.

The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had been described within her tenancy file. complaint handling. decision not to remove entries from the resident’s tenancy file.

The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling.

The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.

The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication regarding the service charge accounts, and its handling of the formal complaint.

The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of the capping of the resident’s gas meter.

The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.

This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.

The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.

The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.

The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.