Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.

The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.

The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.

The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue.

The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.

The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.

This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent …

This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.

The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.

The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.

The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.

The complaint is about the landlord’s response to the resident’s query about window cleaning.

The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.

This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.

The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.

The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.

The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.

The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s revocation of permission to extend the garden at the property.

The complaint is about the landlord’s response to the resident’s request to run a business from her property.

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.

This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.

The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.

The complaint is about the landlord’s response to the resident’s reports of window disrepair.

The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.

The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.

The complaint is about the landlord’s handling of the resident’s reports of pests in her loft.

The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.

The complaint is about the landlord’s response to the resident’s report of a flood at his property.

The complaint is about the landlord’s handling of a leak into the resident’s property.

The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.

The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.

The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.

The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.