Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.

The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).

The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.

The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.

The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record …

The complaint is about the landlord’s decision to increase rent payments following an IT error.

The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.

The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.

The complaint is about the landlords handling of the resident’s report of leaks from his roof.

This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.

The complaint is about the landlord’s handling of a door and window repair.

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.

The complaint is about the landlord's handling of the resident's reports of noise disturbance.

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.

The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.

The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.

The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.

The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.

The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.

The complaint is about the way the landlord handled:

The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.

The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.

The complaint is about the response to leaks into the property.

The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.

The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.

The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of …

The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.

This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.

The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a crack in the external wall of the property; a boundary wall in a state of disrepair; a roof leak. The …

The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.

The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.

The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.

This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.

The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.

The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.