Housing Ombudsman Decisions

The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.

The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.

This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.

This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.

This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.

This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.

The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated formal complaint.

The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.

The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered.

The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.

The complaint is about: The landlord’s handling of:

The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.

The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.

The complaint is about the landlord’s handling of a shared ownership application.

The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation against this outstanding balance.

The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection.

The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift …

The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated complaint.

The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.

The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.

The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.

The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.

The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.

The complaint is about the landlord’s handling of repairs to the resident’s property.

The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.

The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The removal of the polystyrene tiles from the living room ceiling. The associated complaint.

REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord's handling of the resident’s reports of broken glass in her garden.

The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light of his disability.

The complaint is about the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and water leaking into his property.

The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign up; and The removal of asbestos from the property.

The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also investigated the landlord’s handling of the associated formal complaint.

The complaint is about:

The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for adaptations. Complaint handling. Record keeping.

The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including the condition of the property. the refurbishment of the kitchen. The Ombudsman has also considered the landlord’s handling of the …

The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in, and the landlord’s handling of the subsequent repairs.

The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.

This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s associated formal complaint. The Ombudsman has also considered the landlord’s record keeping.