Housing Ombudsman Decisions

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the property. Handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.

The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.

The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.

This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.

The complaint is about the time taken by the landlord to replace the loft insulation in the property.

The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.

The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.

The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.

The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.

The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.

The complaint is about the landlord’s response to:

REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of the resident’s reports that her neighbour was engaging in antisocial behaviour (ASB). This report also considers the landlord’s: Communication; Record …

The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the resident’s reports of damage to his property as a result of the leak. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety check. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s record keeping on the issue. Its handling of the associated formal …

The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint.

The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling.

The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area.

The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s complaints handling has also been investigated.

The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.

The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.

The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.

The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.

This complaint is about the landlord’s handling of the:

The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of his property.

The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s concern about asbestos in the bathroom. Response to the resident’s request for reimbursement of replastering costs. Response to the resident’s …

The complaint is about the landlord’s handling of repairs to the resident’s front doorframe.

The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.

The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.