Housing Ombudsman Decisions

The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.

REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

REPORT COMPLAINT 202208704 Tower Hamlets Homes 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.

The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership property.

The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs were handled by the landlord. The landlord’s complaint handling.

The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports of a faulty boiler. The response to concerns about the suitability of the upgraded kitchen and bathroom. Complaint handling.

The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . Reports of damp and mould at the property. The complaints handling. This report also considers the landlord’s record keeping.

The complaint is about: The landlord’s response to a report of shattered glass at the property. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in respect of damage caused to the flooring. Complaint handling. The Ombudsman has also assessed the landlord’s record keeping.

The complaint is about the landlord’s handling of:

This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange.

The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of bathroom repairs.

The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.

REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]

The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.

This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.

The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.

The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.

The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.

The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.

This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.

The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.

The complaint is about the landlord’s handling of a bedroom window repair.

The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.

The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.

The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.

The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.

The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.

The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.

The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.

The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.

The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like replacement front door; response to the resident’s concerns regarding the behaviour of …

The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.

The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns about increased energy costs. The landlord’s handling of the associated complaint.

The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.

The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.