Housing Ombudsman Decisions

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.

The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.

The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;

The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.

This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.

The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.

The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s:

The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.

The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.

This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.

The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.

The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.

The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.

The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.

The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.

The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.

The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …

The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.

The resident complained about the landlord’s response:

The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.

The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and …

The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.

The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.

The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.

The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.

The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale of her shared-ownership home, including information about the cladding on the building she resides in.

The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.

The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.

The complaint is about the landlord’s:

The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns a property in. Response to the resident’s request to reimburse the costs which she had incurred in attempting to sell …

The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff …

The complaint is about the landlord’s decision not to reimburse the resident for water costs she says she incurred as a result of its delaying in repairing the toilet water flush mechanism and then later paying compensation into her rent …

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.

The complaint is about the landlord’s:

The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.

The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer compensation for the inconvenience caused.

The resident complains about the landlord’s response to his reports of damp and mould in the property.

The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.