Housing Ombudsman Decisions

The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.

The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.

The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.

The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.

The complaint is about the landlord’s handling of repairs to the communal bike shed.

The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.

The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.

The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.

The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.

The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.

The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.

The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.

The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.

The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.

The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.

The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp.

REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.

The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint handling.

The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required to the property. Complaints handling.

The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at her property.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.

The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.

The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.

The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour.

The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, flooring, several doors and a stop tap leak. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a finding regarding the landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s …

The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property.

The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in 2017/18. The resident’s report that her light fitting remains damaged following previous rodent …

The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.

The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.

The complaint is about the landlord’s response to various repairs raised by the resident.

The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and …

The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.

The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.

The complaint is about the landlord’s handling of the resident’s rent arrears.

The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.

This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.

The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.

The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.

The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.

This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front and rear doors; Complaint handling.

The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.

The complaint is about the landlord's handling of repairs at the resident’s property.

The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.