Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.

The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.

The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint

The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.

The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet …

The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.

The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.

The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her home.

This complaint is about the landlord’s response to the resident’s reports of mould in her property.

The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.

The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.

The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.

The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.

The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.

The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.

The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.

The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.

The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.

The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.

The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.

The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.

The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.

The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.

The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.

The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).