Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the …

The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.

The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.

The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The …

The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.

The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.

The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the living room. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s vulnerabilities and support needs.

The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.

The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.

The complaint is about the landlord’s handling of the repairs to the windows.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The …

The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated complaint.

The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak.

The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.

The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.

The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs.

The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.

The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.

The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.

The complaint is about the landlord’s communications with the resident in relation to building safety.

The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her allocated parking space. We are also considering the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical safety issues. Temporary rehousing. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned (major) works. A warning letter of unacceptable behaviour, sent to the resident. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The shower. The Ombudsman has investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs.