Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.

The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.

The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement.

The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.

The complaint is about the landlord’s handling of repairs to the communal door.

The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.

The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.

The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.

The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.

The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.

The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for a management transfer.

The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.

The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges.

The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.

The complaint is about the landlord’s handling of repairs to a faulty boiler.

The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.

The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of a replacement front door.

The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.

The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.

The complaint is about the information provided to the resident by the landlord regarding service charges.

The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.

The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of drainage problems.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock.

The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman has also assessed the landlord’s complaint handling.

The landlord’s handling of the resident’s reports of anti social behaviour (ASB).

The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.

The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint

The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. …

The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.

The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider the landlord’s complaint handling.