Housing Ombudsman Decisions

The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence.

The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The landlord’s handling of a reported leak and damp and mould at the resident’s property.

The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of actual expenditure relating to her service charge. Complaint.

The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the crack in the party wall. the planned works to replace the roof. the resident’s complaint. The Ombudsman has also assessed …

The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. A carbon monoxide leak. The Ombudsman will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks in a communal cupboard. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and mould. The Ombudsman has also investigated the landlord’s complaint handling and communication with the resident.

The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in the property. Response to the resident’s reports of noise and smells coming from the binstores. Response to the resident's request …

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for rehousing. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s response to the resident’s reports about repairs to the property. The landlord’s complaint handling has also been …

The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation to an energy meter fault following changes to the heating system in the property. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service that was not being provided. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.

The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.

The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the bedroom window.

The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual exchange. The landlord's handling of repairs to the property. The landlord's communication about a rent increase. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s associated complaint.

REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports that common areas including an access footpath were not being maintained. Complaint handling.

The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in relation to charges for external work to the block .

The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.

The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling.

The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of water ingress and resultant damp; Handling of the associated complaint.

REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould and door repair issues.

The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord’s handling of the resident’s complaint. This investigation also …

The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in the property and associated bathroom repairs. Record keeping The associated complaint.

The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.

The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.

REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint.

The complaint is about the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on the roof of the resident’s property. The landlord’s handling of maintenance to the ‘living roof’ at the resident’s property. The …

The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.