Housing Ombudsman Decisions

The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.

This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the landlord’s contractor. The resident’s reports about the cleaning contractor. The associated complaint. Record keeping.

The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling.

The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.

This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.

The complaint is about the landlord’s disposal of the resident’s garden furniture.

The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.

The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and …

The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint.

The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. The Ombudsman has also considered complaint handling.

The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the maintenance of a path. The Ombudsman also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. A fence to be installed outside her property. The Ombudsman has also considered the landlord’s complaint handling as part of …

The complaint is about: the landlord’s handling of a radiator leak. the loss of hot water and heating. the associated complaint, including the amount of compensation offered.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint as part of this investigation.

The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at the start of the tenancy; Handling of the resident's vulnerabilities; Response to staff conduct concerns in relation to information given …

The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling.

The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.

The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.

The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.

The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including the level of compensation offered. The landlord’s complaint handling.

The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.

The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal complaint.

The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.

This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.

The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response …

The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment.

This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s vulnerabilities, health and welfare concerns. Complaint handling. Record keeping.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.

REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.

The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay.

The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.

The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to the windows. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets.

The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling.