Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.

The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.

The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s request for an extension.

The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.

The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.

The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.

The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.

The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.

The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.

The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.

The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.

The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.

The complaint is about the landlord’s handling of repairs to the resident’s front door.

The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.

The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request for the kitchen to be renewed. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.

The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.

This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.

The complaint is about the landlord’s implementation of contact restrictions on the resident.

The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.

The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.

The complaint concerns how the landlord handled the replacement of the windows in the property.

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.

This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.

This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.

The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling.

The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.

The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.

The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.

The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.

The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .

The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.

The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.

This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.