Housing Ombudsman Decisions

The complaint is about the landlord’s response to reports of faulty windows by the resident.

The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.

The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.

The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.

The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.

This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.

The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.

The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.

The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.

The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.

The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.

The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about asbestos. The related complaint.

The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.

This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal …

The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.

This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.

The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.

The complaint is about the landlord’s handling of the replacement of the resident’s back door.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.

This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.

REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.

The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.

The complaint is about the landlord's handling of the resident's request for repairs to the windows.

The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.

The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.

The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.

The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.

REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.

The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.

This complaint is about the landlord’s handling of the resident’s move following a fire at her property.

The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.

The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.

The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.