Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.

The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.

The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.

The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.

The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.

The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).

The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.

The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.

The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.

The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.

REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record …

The complaint is about the landlord’s decision to increase rent payments following an IT error.

The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.

REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.

The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.

The complaint is about the landlords handling of the resident’s report of leaks from his roof.

This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.

The complaint is about the landlord’s handling of a door and window repair.

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.

The complaint is about the landlord's handling of the resident's reports of noise disturbance.

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.

The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.

The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.

The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.

REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.

The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.

REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the way the landlord handled:

The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.

The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.

The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.

The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.

The complaint is about the response to leaks into the property.

REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.