Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the subsequent complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in the bathroom. The complaint.

The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial works. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: Complaint handling; Record keeping.

The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service.

The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s concerns about the conduct of its contractor. complaint handling.

The complaint is about the landlord’s response to the resident’s reports of water hammer noise.

The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the gardens following the resident’s mutual exchange.

This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.

The complaint is about: the landlord’s approach to a lease variation. the associated complaint.

The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.

The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling.

REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. This investigation has also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and windows; Fencing; Drive/path.

The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.

The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s reports of damp and mould. This service has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and a refund of fees and charges following the surrender of his lease. The associated complaint.

The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance.

The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ (RTB) process.

The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak.

The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: complaint handling; and record keeping.

The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record keeping and complaint handling.

The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of the building. Associated complaint.

The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the property above.

This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building and the associated communication.

The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated complaint. Resident’s request for a transfer.

The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. The related complaint.

The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s …

The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.

The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.

The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. …

The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio door. damp and mould. The resident has also complained about the landlord's handling of the complaint and …

The complaint is about how the landlord handled repairs to the resident’s toilet.

The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.

The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.

The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.

The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.

The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.

REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]

The complaint relates to: The landlord’s handling of reports of a pest infestation.

The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme.

The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of its regeneration scheme.

The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.