Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint.

The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a secure parking space. Complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service has also considered the landlord’s associated complaint handling and offer of compensation.

The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.

The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a sole tenancy and for a move. The Ombudsman will also consider the landlord’s complaint handling.

REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.

The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.

The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as …

The complaint is about:

The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.

The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.

The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.

The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.

The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.

The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong …

The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.

The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.

The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s right to buy application.

The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.

The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.

The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.

This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.

This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.

The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s …

The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the property. Response to the resident’s reports of repairs required to the boiler. Complaint handling.

The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the associated complaint.

The complaint is about:

The complaint is about the landlord’s response to reports that the resident’s window had been broken.

This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.

This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.

This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.

The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.

The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.

The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.