Housing Ombudsman Decisions

The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.

The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their partner. The associated complaint.

The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of …

The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.

This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.

The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a crack in the external wall of the property; a boundary wall in a state of disrepair; a roof leak. The …

The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.

The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.

The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.

The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.

The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.

This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.

The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.

The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.

The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.

This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.

The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the …

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

The complaint is about the resident’s Gas Safety inspection on 2 April 2020.

The complaint is about the landlord’s response to the resident’s report of a broken door.

The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.

The resident has complained about the landlord’s handling of repairs to her property.

The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.

The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.

The complaint is about: The landlord’s handling of planned works. The cost of the planned works.

The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.

The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).

The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.

The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy …

The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.

The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.

The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.

This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.

This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.

The resident complains about how the landlord responded to her reports of damp and mould in the property.

The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was undertaking adaptation repair works. The Astro turf at the property whilst the landlord was undertaking …

The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling.