Housing Ombudsman Decisions

The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.

The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.

The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.

The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint about the matter.

REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. complaint about the above matter.

The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.

The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.

The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.

The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.

This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the …

The complaint is about the landlord’s response to the resident’s request for repairs to her garden.

The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.

The complaint is about the landlord’s handling of reports of damp and mould at the property.

The complaint concerns the landlord’s handling of the resident’s reports of fumes from the vehicle garage below her home.

The complaint is about: The landlord’s administration of the resident’s rent and service charge account, including its response to her queries. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs and associated damage. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property.

The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports about:

The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units.

The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its failure to explain the basis for a particular item charged.

The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.

The complaint refers to:

The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the back door not closing properly. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.

The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from her property’s communal lighting.

The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.

The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.

The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed without her consent or notice. Complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. …

The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.

REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.

The complaint is about the landlord’s:

The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.

This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.

The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the …

The complaint refers to the landlord’s handling of: repairs to the resident’s roof, outhouse and front door. the associated complaint.

The complaint is about the landlord’s handling of a gas safety check at the property.

The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.

The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect of this.

The complaint is about the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The complaint is about the landlord’s complaint handling.

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.

The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.

The resident has complained about the landlord’s handling of asbestos in her home.

The complaint is about the landlord’s response to the resident’s report of water contamination at the property.