Housing Ombudsman Decisions

The complaint is about the standard of cleaning carried out at the property.

The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front doors; Its pet policy; A designated point of contact.

The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.

The resident complained about the landlord's response to his complaint that he had been left without heating and hot water for 18 months between 2016 - 2018.

The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.

The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed wiring in the lounge. The impact of the above issues on the resident’s health.

The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.

The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.

This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.

The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.

The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.

The complaint is about the level of compensation the landlord offered the resident following a leak into her property.

The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.

This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.

The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.

The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.

The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.

The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.

This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.

The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.

The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.

The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.

The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.

The complaint is about the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on his estate.

REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.

This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.

The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.

The resident complained about the landlord's response to:

The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.

The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.

The complaint is about the landlord’s:

The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.

The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.

This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.

The complaint is about:

The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.

The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal lift was not in operation; the landlord's associated handling of the complaint.

The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling

The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a leak from the roof.

The complaint is about the landlord’s response to the resident’s reports of rodents in her property.

REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.

The complaint is about the landlord’s refusal to allow the resident to purchase the property.

The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary of her garden. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.