Housing Ombudsman Decisions

REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]

The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.

The complaint was about the landlord's response to the resident's:

REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.

The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.

The complaint is about the landlord’s response to the resident’s ‘Voluntary Right To Buy’ (VRTB) application.

The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.

The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.

REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.

The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.

The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.

REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.

The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.

The complaint is about the landlord’s response to concerns that were raised about staff conduct.

The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the …

The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …

The complaint is about:

The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.

The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair.

This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.

The complaint is about the landlord’s handling of:-

The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.

The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.

The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of order. Complaint handling.

The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.

The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay …

The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered insufficient compensation in its response.

The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.

The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.

The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the landlord's handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.

The complaint is about the landlord’s:

The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.

The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the communal stairwell and the bedroom in the property.

This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.

The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:

The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).