Housing Ombudsman Decisions

REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint …

The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about major works and service charges. the landlord’s complaints handling.

The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.

The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.

The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.

The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.

The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.

The resident has complained about the landlord’s handling of their reports of anti-social behaviour.

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.

REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.

The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.

The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.

The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.

The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.

The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The landlord’s response to the resident’s report of disrepair to the roof.

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;

The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.

The complaint concerns the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.

This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.

The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.

The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s:

The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.

The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.

The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.

This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.

The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.

The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.

The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.

The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.

The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.

The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.

The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.

The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …