Housing Ombudsman Decisions

The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above.

The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s kitchen and subsequent loss of hot water. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.

This complaint is about the landlord’s handling of the resident’s request for a management pack.

The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.

The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.

The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated complaint.

The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The landlords handling of the residents complaint and the amount of compensation offered. This Service has also considered the landlords record …

REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also considered the landlord’s complaint handling and record keeping.

The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp and mould at her temporary accommodation. Drug usage near her temporary accommodation. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of the resident’s complaints.

The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of not having hot water. Handling of bathroom and window repairs following a mutual exchange and associated contractor appointments. Complaint handling …

The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to the resident’s concerns about her time in emergency and temporary accommodation. complaint handling.

The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property.

This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a management move.

The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing …

The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.

The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.

The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.

The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.

The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.

The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint.

The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice of the additional work needed to his property or the impact of the work. The resident’s report that the contractor …

The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.

The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.

The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the condition of the kitchen and bathroom. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s service charge query.

The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.

The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property.

The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.