Housing Ombudsman Decisions

The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.

REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of defects.

The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling …

The complaint is about the landlord’s handling of the resident’s report of low water pressure.

The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about his communication needs.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.

The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.

The complaint is about the landlord’s handling of the resident’s request for a boiler repair.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below.

The complaint is about the landlord’s handling of the resident’s reports of a gutter leak.

The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home.

The complaint is about the landlord’s handling of the resident’s request for a new kitchen.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.

The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint.

The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. We have also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.

The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.

The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.

The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the communal door.

The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.

The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back …