Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We have also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of a leak into the property.

The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.

This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.

The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing development. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.

The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.

The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.

The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.

The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould in the hallway cupboard. The Ombudsman will also investigate the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of damp in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.

This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.

The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated complaint. The Ombudsman has also considered the landlord’s recordkeeping in this case.

The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its …

The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling …

The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the …

The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.

The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). …

This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.

The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be replaced. Handling of the associated complaint including the level of compensation offered.

The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint.

The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal area. Asbestos in the ceilings in the communal area. Damp in the resident’s property. A mice infestation in the resident’s …

The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.

The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s communication instructions.

The complaint is about the time taken by the landlord to address issues with ventilation and airflow.

This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate heating. Handling of carpet replacement works. Response to the resident’s requests for compensation due to lift outages. Response to the …

The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the complaint has also been considered.

The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.

The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. the resident’s concerns about the condition of the property at the start of the tenancy. the associated complaint.

The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident in respect of a gas safety inspection. The landlord’s complaint handling.

The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues with the heat interface unit and communal heating system. The resident’s associated billing queries. Reports of issues with the communal …