Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint.

This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in the property. Reports of a lack of fire escape provision. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s concerns relating to asbestos within his property. This Service has also investigated the landlord’s handling of the associated complaint.

The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.

The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the subsequent repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.

The resident’s complaint is about: The landlord’s handling of remedial works following a leak and its response to the resident’s reports of a rodent infestation. The Ombudsman will consider the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been …

This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.

The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.

This complaint is about the landlord’s handling of a leak in the resident’s property.

The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.

The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.

The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.

The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. …

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.

The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.

The resident’s complaint is about:

The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.

REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.

The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.

The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about …

The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.

The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.

The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. Complaint.

REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.

The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.

The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.